Starbucks

1125 S Illinois Rte 31, Crystal Lake
(815) 356-5235

Recent Reviews

Shelby Naugle

Enjoyed our visit to this Starbucks location. It was light, bright and clean. The three staff members that helped us out were awesome. Warren, Sydney and Caitlyn were warm, friendly and professional. I cannot praise them enough. It was pleasant and enjoyable. 5 stars all around.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Birthday Cake Pop, Crispy Grilled Cheese on Sourdough, Pistachio Crème

Michelle Kwas

Can’t even make the drinks correctly!!! Not everyone wants coffee in their drinks!!!! LEARN TO READ A DAMN ORDER!!!!!!!

Atmosphere: 1

Food: 1

Service: 1

Matt B

Normally super happy with this Starbucks, but maybe update your hours. Was meeting someone there at 6:45PM and cafe was closed even though they are open until 8PM. Kind of frustrating and misleading.

SerenityRises D

Consistently not giving you enough coffee. Every time but this is the worst. I get leaving room for whipped cream but an entire inch? If I'm paying $7 for coffee I want the whole cup. Ordered a venti and got a grande. Starbucks on 120 fills the cup. Don't waste your money here.

Food: 3

G F

The first store I ever started going to when I discovered Frappuccino’s! Always great service love the Barista’s here, great customer service and make our drinks superb! Thank You Allysa & Erin! ??

Atmosphere: 5

Food: 5

Service: 5

Logan Jones

I got my coffee Christmas morning and was met with the happiest jolliest employee I’ve ever met. Faith! She made my experience and morning start off so well. So thankful for the experience! 10/10 employee!

Atmosphere: 5

Food: 5

Service: 5

Shari Haefner

Limited offering and won't do pourovers.

Kent Munro

Thanks for being open Thanksgiving morning!! Great way to start the day

Debbie Niven

Love my friends Faith and

Atmosphere: 5

Food: 5

Service: 5

Bree M

I went to this location Sat afternoon. The guy taking orders was probably the rudest I’ve ever encountered at a Starbucks. I ordered my drink, which was a new drink and I guess I gave too much information and he replied over the speaker yea that’s USUALLY how it comes! Then at the window shoved the card machine at me and very rudely says follow the prompts. This interaction made me want to avoid this location. I’d suggest maybe talking to this employee. I wish I knew his name but all I know is he’s super rude, and has dark hair and was working Sat 7/15 in the afternoon

Haley Skach

I went through the drive thru and Faith was the sweetest and happiest person ever!! She made my day this girl deserves a raise for her amazing customer service

Atmosphere: 5

Food: 5

Service: 5

Steven Kelly

Giving 2 stars because I’m nice. Ordered 2 drinks, one for me and wife, but she rang me up for three. While waiting for them I looked at the receipt and saw 3rd item, a mocha I never even discussed. Never ordered these before because I’m not a Starbucks groupie, so I didn’t realize price was wrong until I saw receipt. So I went to the register for clarification and to stop them from making a third drink. I was abruptly told to wait my turn but I tried to explain that it was a simple question, and she looked at me and said: “I told you I’d help after I’m done helping this gentleman.” Very rude. Needless to say they wasted a drink they shouldn’t have made. Got the two I ordered and was asked if I wanted a drink caddy. No thank you, no warm smile. Nothing. This place needs to get nicer people. Won’t go back

Mariana Hermosillo

I want to give a big shout out to Amanda. Thank you for making my day. I love my stitch drawing on my cup that I am keeping forever and love the stitch pen. Thank you for going that extra mile to put a smile on my face. ?

Kerri Arthur

Best Starbucks around! Nice people and they make great drinks!

Service: 5

Kylie DiOrio

Peter was working at the drive through and he was a very friendly and helpful person! Im happy to come back to that Starbucks

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