I have things I usually like at panera. I like the Chai. Also like the blood orange lemonade. I like the tomato soup. And I like the broccoli mac n cheese (cup and bread bowl). And numerous bakery items are tasty snacks. I went outside my Panera experience and went with something that I love at other non-franchise establishments. Oops! The Modern Caprese is absolutely gross. I wish I would have taken a pic of it before I pulled it apart into a mess that looks like a hawk disembowled it. I want to make it known that the employees are not to blame. Clearly, the persons responsible for disseminating corporate info on new sandwiches failed. The Modern Caprese has a delicate balancing act of flavors. It is extremely easy to make. But it is not a hot sandwich. In fact, cooking the sandwich like a panini completely ruins the most basic characteristic of a Caprese: it's fresh ingredients.Fresh Mozzrrella is delicious. But when warmed up in a panini, 8t becomes rubbery and tasteless.Basil and tomatoes are great toppings. But when warmed up, the fresh mozzarella becomes limp and slimy. It gets difficult to distinguish a Caprese that sat out in the sun all day from one that was heated up quickly by the Panera panini oven.Why did I give 3 stars when this failure was such a huge bomb? Because the employees did their jobs. And if they had been trained to make the Caprese hot and to cook the fresh ingredients until limp, well, than there can be no fault in service.So, the total loss of stars would be warranted, except that service was quick, the store was clean, and they made a yummy chai.Panera... corporate people at Panera... serving the Caprese hot is akin to boiling a table salad and serving it steaming hot. Gross, right? Same with the Italian salad.
Jeremy Castiglione
Expect them to be out of most ingredients by the evening. Also have had my order given to someone else. Submitted a complaint through the app about my experience, was offered a gift certificate, only for it to be rescinded before I could use it. Every experience here has not been without issue. Won’t be going back.
Deyan Genchev
They mess up my order every time!I explained what i want and at the end they still mess up the orders.
Mikayla Douglas
the food was outstanding as always! i highly recommend going here, hungry or maybe even not hungry! this food is so filling and delicious that no one can resist it. especially not me!! the service here is amazing aswell. everyone is so kind and helpful.Vegetarian options: there are many options for vegetarians. and they are all very good.Parking: large numbers of spots and you can always be able to park.Kid-friendliness: me, personally, always came here as kid. i still do! i loved it so much and kids love it here. there many food choices for them too.
Coffee ☕️ and pastry . Pastry-almond Baird was fresh and tasty.The chicken soup wasn't hot enough. No waiting in self order- kiosk.
Atmosphere: 3
Food: 4
Service: 4
Christina McCarthy
Amazing people that saved me when I was the one that made the mistake! They were so helpful and rushed an order when they did not have to.
Atmosphere: 5
Food: 5
Service: 5
Peace Vibes
The customer service here leaves such a bad taste in my mouth. The associates are overtly unfriendly and offer bare minimum assistance. They seem they would rather not be bothered by customers. I have only experienced this attitude here at the Deerfield store, nowhere else. I will not be bothering to come back here. I will actually go out of my way to go to Any Other Panera. I am tired of feeling offended.
Atmosphere: 3
Food: 4
Service: 1
Joseph Wooldridge (Chuck)
Still a good value even after COVID and the food selections are healthy and tasty! Pick-2 is my favorite deal.
Always
Atmosphere: 5
Food: 5
Service: 5
I have things I usually like at panera. I like the Chai. Also like the blood orange lemonade. I like the tomato soup. And I like the broccoli mac n cheese (cup and bread bowl). And numerous bakery items are tasty snacks. I went outside my Panera experience and went with something that I love at other non-franchise establishments. Oops! The Modern Caprese is absolutely gross. I wish I would have taken a pic of it before I pulled it apart into a mess that looks like a hawk disembowled it. I want to make it known that the employees are not to blame. Clearly, the persons responsible for disseminating corporate info on new sandwiches failed. The Modern Caprese has a delicate balancing act of flavors. It is extremely easy to make. But it is not a hot sandwich. In fact, cooking the sandwich like a panini completely ruins the most basic characteristic of a Caprese: it's fresh ingredients.Fresh Mozzrrella is delicious. But when warmed up in a panini, 8t becomes rubbery and tasteless.Basil and tomatoes are great toppings. But when warmed up, the fresh mozzarella becomes limp and slimy. It gets difficult to distinguish a Caprese that sat out in the sun all day from one that was heated up quickly by the Panera panini oven.Why did I give 3 stars when this failure was such a huge bomb? Because the employees did their jobs. And if they had been trained to make the Caprese hot and to cook the fresh ingredients until limp, well, than there can be no fault in service.So, the total loss of stars would be warranted, except that service was quick, the store was clean, and they made a yummy chai.Panera... corporate people at Panera... serving the Caprese hot is akin to boiling a table salad and serving it steaming hot. Gross, right? Same with the Italian salad.
Expect them to be out of most ingredients by the evening. Also have had my order given to someone else. Submitted a complaint through the app about my experience, was offered a gift certificate, only for it to be rescinded before I could use it. Every experience here has not been without issue. Won’t be going back.
They mess up my order every time!I explained what i want and at the end they still mess up the orders.
the food was outstanding as always! i highly recommend going here, hungry or maybe even not hungry! this food is so filling and delicious that no one can resist it. especially not me!! the service here is amazing aswell. everyone is so kind and helpful.Vegetarian options: there are many options for vegetarians. and they are all very good.Parking: large numbers of spots and you can always be able to park.Kid-friendliness: me, personally, always came here as kid. i still do! i loved it so much and kids love it here. there many food choices for them too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup, Creamy Tomato Soup, Panera Cookie Varieties, Panera Caesar Salad
Good coolffee and
Atmosphere: 5
Food: 5
Service: 4
Fast service and the food was good.
Atmosphere: 4
Food: 5
Service: 5
It was delightful! A ray of sunshine on a cloudy day!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roasted Turkey & Avocado blt, Panera Smokey Buffalo Chicken Toasted Baguette and Southwest Caesar Salad You Pick 2
Awesome place. The staff is always smiling and friendly.
Atmosphere: 4
Food: 5
Service: 5
I love coffee and bagels very
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Clean food was good and staff was
Atmosphere: 5
Food: 5
Service: 5
Coffee ☕️ and pastry . Pastry-almond Baird was fresh and tasty.The chicken soup wasn't hot enough. No waiting in self order- kiosk.
Atmosphere: 3
Food: 4
Service: 4
Amazing people that saved me when I was the one that made the mistake! They were so helpful and rushed an order when they did not have to.
Atmosphere: 5
Food: 5
Service: 5
The customer service here leaves such a bad taste in my mouth. The associates are overtly unfriendly and offer bare minimum assistance. They seem they would rather not be bothered by customers. I have only experienced this attitude here at the Deerfield store, nowhere else. I will not be bothering to come back here. I will actually go out of my way to go to Any Other Panera. I am tired of feeling offended.
Atmosphere: 3
Food: 4
Service: 1
Still a good value even after COVID and the food selections are healthy and tasty! Pick-2 is my favorite deal.
Atmosphere: 5
Food: 5
Service: 5