“I see a lot of negative reviews and it is true they do run out of food items frequently. If you want a CORRECT mobile order, call and ask ahead of time and ask what food items they have or what they are out of. I placed a mobile order and they happen to run out of tenders after all the people who came through drive thru ordered. The older lady was very nice and accommodating, replacing my food items and even giving me extra of everything. All I did was be patient with her and be very understanding of the situation. It’s late and they often run out of food, I shouldn’t hold the workers accountable for that. Which is why many customers here have very bad experience. If they don’t have what you like or you don’t enjoy the service, don’t come here. It’s simple. Don’t pay for a service you’re never satisfied with. Plus they don’t play with customers here, they just gonna simply deny service and tell you to move on. So like I said just be understanding and accept the replacement food or leave and get your money back and don’t ever go back.“
“Stopped by today and grabbed some lunch. My wife and I were pleasantly surprised with the service and food. The customer service was fantastic. Unfortunately i don’t have names, but the young lady in the drive thru was cheerful and polite and the manager was also very nice and cheerful. In addition the food was delicious. Thank you both for the outstanding experience.“
“We tried Lothsons last night for the first time on a neighbors recommendation and theyve ruined any other chicken places for us! lol We learned you call in right between 4-5pm with your order, (I walked in about 6:45pm last night because I didnt know how it worked - sorry Janet!) and this lady cooks everything fresh to order so it takes approximately 45 minutes for the freshest juciest homecooked fried chicken you've ever put in your mouth! My husband normally will not eat cole slaw - he devoured and loved hers! Old fashioned hand cut fries & the honey butter she provides with her pull apart biscuits is the final perfect touch. And affordable - so affordable, but please tip her because she deserves every.penny. for her labor and service. We sincerely hope she stays around for awhile and realizes her hard work is so appreciated. We have lived in the area 9 years and feel an injustice to have never known or tried this treasure before now. The experience is like going to a family fry and having generations of an old family recipe provided to you - something you cannot find much anywhere anymore. We wont go anywhere else and we look forward to trying her perch next. She is only open 4-7:30 which is a slight injustice BUT also not - because this ensures the taste - oil is the freshest oil and you can taste it which makes ALL the difference compared to others where it can taste burnt or 10+ hours old. Well done Lothsons - someone told me best friend chicken in the county - NO ITS THE BEST FRIED CHICKEN IN IL.“