Closed as of 9/29/2018. Passed by and all equipment were gone. Place is shut down. No more cookie shop in Woodfield Mall! =(
Abbie O.
Why 3 stars if they got me a good healthy green smoothies! Service is good! Price is a lil pricey for a small drink but other than that i did enjoy my apple ginger kale smoothies!
Lesley W.
So this place apparently is red mango and nestle. I have a red mango membership. Besides waiting in line for a long time to get greeted I go up to make sure they are red mango. The guy says yes then I wanted to use my rewards and he said he wasn't red mango but is both red mango and nestle so he can't accept it. That's really bogus. You are advertising that you are red mango!!!!
Mark J.
Not worth the bother! Go somewhere else if you want frozen yoghurt. Boring flavors and average toppings.
Juliet C.
They got rid of their smoothies and replaced with only Red Mango ones. I always made the long 35 minute drive to get a smoothie because it was the nearest Nestle to where I live, but now that they only have Red Mango smoothies, in which i'm not a fan, i won't be going back. Prices are a little too much . Overall, enjoyed their old smoothies, never had anything else because it was overpriced.
Melissa S.
My family and I had a great experience here. The dining area is spacious and conveniently right outside of the play area - cookies are a wonderful bribe for leaving. The woman working there today, Janice, was so patient with me and my cranky little ones. She went out of her way to make sure they were happy. We would definitely return.
Susie G.
STAY AWAY. This place absolutely ridiculous. I waited for 10 minutes before anyone even offered to take my order. THEN when I got my cookies, at this point it's been 15 minutes, my cookies were rock hard and I broke my back molar on the sugar cookie.
Shobana K.
Worst customer service. I didn't mind the wait but the customer service was atrocious. I asked if I could use Samsung pay, they said No. I have requested in many places who have given it a try (And it usually works). Ok fine, you aren't willing to try. So handed over my cardThe person who works there looks at it and says it won't work. It's a Costco card.... It will... It always does. Then when I insisted she use it, she swipes it 10 times and tells me card not getting accepted... It finally did. It would have the first time if she tried it properly, instead of swiping multiple times. Really disappointed.
Kevin D.
Had the ice cream sandwich with one peanut butter cookie and one chocolate chip. The chocolate chip was soft compared to the peanut butter cookie but the whole thing was delicious. Then I got another chocolate chip on my way out and it was hard along the edges which is why they got 4 stars.
Avinash K.
Really cool place inside woodfield mall. A little on the expensive side, tried the caramel peanut butter brownie and it was awesome, rich in chocolate. Would have been great if they had warmed it a bit. But, do try this place if you are a chocolate-fan/sweet-tooth.
tried a few of their cookies here & they were AWESOME!! chocolate chip, snicker doodle, triple chocolate& oatmeal raisin. 2 b exact. i wanna go back 2 try a few of their brownies cuz they look amazing as well!
Caroline C.
I went here for the 1st time & on the menu it said buy 5 cookies, get 1 free for $8.95. I asked the girl working if I get my mall discount cause I work at Woodfield & she said yes. The buy 5, get 1 free rung up $9.95 & with my discount it was the price on the menu for $8.95. They charged my card, then I noticed the mistake. The girl told the guy & he was so rude to me & told me I got 10 percent off, but I was like I didn't get my discount & I was charged wrong because the price was listed $8.95! He said well I'm the manager you can't talk to anyone else, we are franchised. He was mean & rude & would not do anything about charging me the wrong price cause he said that the price posted was wrong! Very bad customer service from the owner! Very very rude cheap guy managing!
Elizabeth T.
I was eager to try out this new place when I heard about it, but I was underwhelmed. Most of the items I feel wouldn't be too hard to make on my own as I can get the tollhouse split apart cookie dough packs and make the regular cookies they were selling at an inflated price. I decided to try something that I wouldn't normally be able to make, a key lime cookie cup, but the one I was given left me disappointed. The best part was the fresh blackberry in the middle and the cookie part of the treat had a bitter aftertaste. Maybe the dessert would've worked better if there was more lime leche than cookie cup. A friend of mine enjoyed the sundae she ordered, a typical double ice cream scoop with hot fudge and cookies, but I didn't like the price. I guess I was looking for more innovation in the desserts offered at the tollhouse cafe and unfortunately I didn't find any.
Irene Z.
Woodfield's our local mall and we are at the mall often-enough, but just noticed the new Nestle Cafe that recently opened (I think in February) when we were shopping on Saturday. Located in the JCP wing, upper-level, near the Cheesecake Factory, and Claire's. This is a great spot. Lots of counter space and good display of the cookies. They also have a small eating area with counter tops and a handful of chairs/stools (5-6?). Nicely decorated to match the yellow/brown tones in the famous Nestle logo. We were excited to see this, and had to try out a handful of the different cookies, especially since the Mrs. Field's in Woodfield closed. Cookies, brownies, dessert bars and an array of sweet beverages including coffee drinks and icees. Had the classic Nestle chocolate chip cookies along with a turtle bar, and cookie sandwich (whipped icing w/sprinkles in the middle). All very good, and yes, the cookies tasted just as good as if we baked them at home...using Nestle chocolate chips. I didn't notice any white chocolate chip cookies (with or without macadamia nuts), though, and those are always a fave of ours. We took a seat in the eating area and enjoyed our treats while people-watching. Staff was friendly and quick, and business was good that night. There was a line but they got through the customers quickly. Glad to have a new dessert/snack spot in the mall!
Closed as of 9/29/2018. Passed by and all equipment were gone. Place is shut down. No more cookie shop in Woodfield Mall! =(
Why 3 stars if they got me a good healthy green smoothies! Service is good! Price is a lil pricey for a small drink but other than that i did enjoy my apple ginger kale smoothies!
So this place apparently is red mango and nestle. I have a red mango membership. Besides waiting in line for a long time to get greeted I go up to make sure they are red mango. The guy says yes then I wanted to use my rewards and he said he wasn't red mango but is both red mango and nestle so he can't accept it. That's really bogus. You are advertising that you are red mango!!!!
Not worth the bother! Go somewhere else if you want frozen yoghurt. Boring flavors and average toppings.
They got rid of their smoothies and replaced with only Red Mango ones. I always made the long 35 minute drive to get a smoothie because it was the nearest Nestle to where I live, but now that they only have Red Mango smoothies, in which i'm not a fan, i won't be going back. Prices are a little too much . Overall, enjoyed their old smoothies, never had anything else because it was overpriced.
My family and I had a great experience here. The dining area is spacious and conveniently right outside of the play area - cookies are a wonderful bribe for leaving. The woman working there today, Janice, was so patient with me and my cranky little ones. She went out of her way to make sure they were happy. We would definitely return.
STAY AWAY. This place absolutely ridiculous. I waited for 10 minutes before anyone even offered to take my order. THEN when I got my cookies, at this point it's been 15 minutes, my cookies were rock hard and I broke my back molar on the sugar cookie.
Worst customer service. I didn't mind the wait but the customer service was atrocious. I asked if I could use Samsung pay, they said No. I have requested in many places who have given it a try (And it usually works). Ok fine, you aren't willing to try. So handed over my cardThe person who works there looks at it and says it won't work. It's a Costco card.... It will... It always does. Then when I insisted she use it, she swipes it 10 times and tells me card not getting accepted... It finally did. It would have the first time if she tried it properly, instead of swiping multiple times. Really disappointed.
Had the ice cream sandwich with one peanut butter cookie and one chocolate chip. The chocolate chip was soft compared to the peanut butter cookie but the whole thing was delicious. Then I got another chocolate chip on my way out and it was hard along the edges which is why they got 4 stars.
Really cool place inside woodfield mall. A little on the expensive side, tried the caramel peanut butter brownie and it was awesome, rich in chocolate. Would have been great if they had warmed it a bit. But, do try this place if you are a chocolate-fan/sweet-tooth.
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tried a few of their cookies here & they were AWESOME!! chocolate chip, snicker doodle, triple chocolate& oatmeal raisin. 2 b exact. i wanna go back 2 try a few of their brownies cuz they look amazing as well!
I went here for the 1st time & on the menu it said buy 5 cookies, get 1 free for $8.95. I asked the girl working if I get my mall discount cause I work at Woodfield & she said yes. The buy 5, get 1 free rung up $9.95 & with my discount it was the price on the menu for $8.95. They charged my card, then I noticed the mistake. The girl told the guy & he was so rude to me & told me I got 10 percent off, but I was like I didn't get my discount & I was charged wrong because the price was listed $8.95! He said well I'm the manager you can't talk to anyone else, we are franchised. He was mean & rude & would not do anything about charging me the wrong price cause he said that the price posted was wrong! Very bad customer service from the owner! Very very rude cheap guy managing!
I was eager to try out this new place when I heard about it, but I was underwhelmed. Most of the items I feel wouldn't be too hard to make on my own as I can get the tollhouse split apart cookie dough packs and make the regular cookies they were selling at an inflated price. I decided to try something that I wouldn't normally be able to make, a key lime cookie cup, but the one I was given left me disappointed. The best part was the fresh blackberry in the middle and the cookie part of the treat had a bitter aftertaste. Maybe the dessert would've worked better if there was more lime leche than cookie cup. A friend of mine enjoyed the sundae she ordered, a typical double ice cream scoop with hot fudge and cookies, but I didn't like the price. I guess I was looking for more innovation in the desserts offered at the tollhouse cafe and unfortunately I didn't find any.
Woodfield's our local mall and we are at the mall often-enough, but just noticed the new Nestle Cafe that recently opened (I think in February) when we were shopping on Saturday. Located in the JCP wing, upper-level, near the Cheesecake Factory, and Claire's. This is a great spot. Lots of counter space and good display of the cookies. They also have a small eating area with counter tops and a handful of chairs/stools (5-6?). Nicely decorated to match the yellow/brown tones in the famous Nestle logo. We were excited to see this, and had to try out a handful of the different cookies, especially since the Mrs. Field's in Woodfield closed. Cookies, brownies, dessert bars and an array of sweet beverages including coffee drinks and icees. Had the classic Nestle chocolate chip cookies along with a turtle bar, and cookie sandwich (whipped icing w/sprinkles in the middle). All very good, and yes, the cookies tasted just as good as if we baked them at home...using Nestle chocolate chips. I didn't notice any white chocolate chip cookies (with or without macadamia nuts), though, and those are always a fave of ours. We took a seat in the eating area and enjoyed our treats while people-watching. Staff was friendly and quick, and business was good that night. There was a line but they got through the customers quickly. Glad to have a new dessert/snack spot in the mall!