I have a very small appetite. I tried to order a kids meal even thoughI am much older than a kid. I was told I couldn't have one. I commented that I have done this many times in the past. The manager told me that corporate was not letting anyone get a kids meal unless it was a kid. I didn't have the opportunity to say that I would have paid for an adult meal...I just wanted the smaller portion. The manager told me to never come back. I said I woudn't.
I took my 72 year old, 5'4", 124 pound body and starterd to limp to my home across the street. I was stopped by a police officer. He told me that the manger called the cops and he wanted to make sure that I never ever returned to this Potbelly.
So...he called the cops because he couldn't sell me a kids meal.
I would have forgotten about this whole incident. By the way., nothing happened except that this Potbelly lost loyal customer of 20+ years.
Service: 1
J P
To whom it may concern,"Josh" has a seriously nasty attitude and I feel his management position & employment there need to be deliberated on and seriously reconsidered.I had an absolutely awful experience when out to lunch today at this particular Potbelly Sandwich Works thanks to Josh's terrible customer service, poor attitude, and passive aggressive behavior.I'm a longtime potbelly customer and had eaten at the original potbelly in Lincoln Park for many years and I'm actually really sorry to say this particular location has just lost my business.I very clearly asked this nice young man for a "big wreck on wheat" and emphatically asked for the "OREEEEEOOOOOO SHAKE" (It's a time honored tradition at every Potbelly) He put the sandwich together and onto the conveyor while I'm looking at chips and sodas. I step over to wait for my sandwich, but he never actually made my sandwich, he just walked away to make the shake. Not hearing customers is one thing, but going back and forth creating problems and arguments about not hearing someone, getting in their face, and placing fault/blaming them after the fact is something else entirely.I asked for his manager and he gave me the whole I AM THE MANAGER schpiel while parading himself around for validation.It may just be the way I was raised, but it's my feeling and personal opinion: Anyone employed in any management position anywhere, should always try to maintain the well being of the company and it's patrons with a professional attitude and demeanor. The name of the game is to increase customer satisfaction for repeat business. I already knew I couldn't expect any better from him, so I had asked if there was a different manager around. No? Okay.He wasn't wearing a name tag or anything official, so I asked for his name to reference when filing a complaint.So, on top of not handling this minor inconvenience well, and also knowing I was a bit short of breath, standing around waiting for a sandwich that wasn't coming. He now definitely knows I'm an upset customer.What does he do? Immediately after I asked for his name, this creep leans all the way over the counter into my personal space to look down my shirt into my jacket (at my nametag) while asking: "Ok, and you're ________ right?" <-- That was just so cringey & that's when I said I'm uncomfortable & promptly left.They say to be kind, because you never really know what someone is going through. Sorry for the tirade.. but for anyone reading: Time is money and & I have spent my time writing this tonight because I suffer from a disability and have been a Type 1 diabetic for over 30 years. I wear an insulin pump and continual glucose monitor to manage my disability. I found myself experiencing a case of hypoglycemia at lunchtime today and it was not a voluntary decision after he refused to complete my order, that I had to resort to finding food elsewhere while physically weak and short of breath.Ownership NEEDS to make some adjustments if they want to see another nickel.Think about it: A manager screaming "Yeah & don't come back!" at someone who literally NEEDS food with a bunch of other customers around, is not a good look for this store.Removing Josh would be a really good start.
Atmosphere: 1
Food: 4
Service: 1
Custo Ramirez
Bad customer
Service: 1
shaena
The solution to a delivery driver going to the wrong address and cancelling my order isn’t to say “I don’t know what you want me to do about it.” Here’s a suggestion: remake my order?? Worst customer service ever.
Service: 1
Lesha Ares
Food doesn’t taste good at all. The soup and mac/cheese smell terrible. The sandwiches don’t taste the same. This location isn’t good.
Atmosphere: 1
Food: 1
Service: 1
David S
Ordered $40 of food and they tell me they Dont accept $100s. Also they didnt package my food, the cashier just handed me a bag for my sandwiches. When I asked about them takong $100s, they told me its because they hadnt made enough sales that day.I dont do business with places that dont accept cash. If it wasnt for my son being there I would have walked out without the food. Last time to potbellies for me
i’ve seen potbellies all over the place, but I had never been to one until just now. I was not disappointed, it’s a nice little sandwich place but it’s got salads and other options too. I would definitely return, the decor was nice like an old New York deli, and even had outdoor seating, although it was too cold and rainy when we went. Easy parking.
I have a very small appetite. I tried to order a kids meal even thoughI am much older than a kid. I was told I couldn't have one. I commented that I have done this many times in the past. The manager told me that corporate was not letting anyone get a kids meal unless it was a kid. I didn't have the opportunity to say that I would have paid for an adult meal...I just wanted the smaller portion. The manager told me to never come back. I said I woudn't. I took my 72 year old, 5'4", 124 pound body and starterd to limp to my home across the street. I was stopped by a police officer. He told me that the manger called the cops and he wanted to make sure that I never ever returned to this Potbelly. So...he called the cops because he couldn't sell me a kids meal. I would have forgotten about this whole incident. By the way., nothing happened except that this Potbelly lost loyal customer of 20+ years.
Service: 1
To whom it may concern,"Josh" has a seriously nasty attitude and I feel his management position & employment there need to be deliberated on and seriously reconsidered.I had an absolutely awful experience when out to lunch today at this particular Potbelly Sandwich Works thanks to Josh's terrible customer service, poor attitude, and passive aggressive behavior.I'm a longtime potbelly customer and had eaten at the original potbelly in Lincoln Park for many years and I'm actually really sorry to say this particular location has just lost my business.I very clearly asked this nice young man for a "big wreck on wheat" and emphatically asked for the "OREEEEEOOOOOO SHAKE" (It's a time honored tradition at every Potbelly) He put the sandwich together and onto the conveyor while I'm looking at chips and sodas. I step over to wait for my sandwich, but he never actually made my sandwich, he just walked away to make the shake. Not hearing customers is one thing, but going back and forth creating problems and arguments about not hearing someone, getting in their face, and placing fault/blaming them after the fact is something else entirely.I asked for his manager and he gave me the whole I AM THE MANAGER schpiel while parading himself around for validation.It may just be the way I was raised, but it's my feeling and personal opinion: Anyone employed in any management position anywhere, should always try to maintain the well being of the company and it's patrons with a professional attitude and demeanor. The name of the game is to increase customer satisfaction for repeat business. I already knew I couldn't expect any better from him, so I had asked if there was a different manager around. No? Okay.He wasn't wearing a name tag or anything official, so I asked for his name to reference when filing a complaint.So, on top of not handling this minor inconvenience well, and also knowing I was a bit short of breath, standing around waiting for a sandwich that wasn't coming. He now definitely knows I'm an upset customer.What does he do? Immediately after I asked for his name, this creep leans all the way over the counter into my personal space to look down my shirt into my jacket (at my nametag) while asking: "Ok, and you're ________ right?" <-- That was just so cringey & that's when I said I'm uncomfortable & promptly left.They say to be kind, because you never really know what someone is going through. Sorry for the tirade.. but for anyone reading: Time is money and & I have spent my time writing this tonight because I suffer from a disability and have been a Type 1 diabetic for over 30 years. I wear an insulin pump and continual glucose monitor to manage my disability. I found myself experiencing a case of hypoglycemia at lunchtime today and it was not a voluntary decision after he refused to complete my order, that I had to resort to finding food elsewhere while physically weak and short of breath.Ownership NEEDS to make some adjustments if they want to see another nickel.Think about it: A manager screaming "Yeah & don't come back!" at someone who literally NEEDS food with a bunch of other customers around, is not a good look for this store.Removing Josh would be a really good start.
Atmosphere: 1
Food: 4
Service: 1
Bad customer
Service: 1
The solution to a delivery driver going to the wrong address and cancelling my order isn’t to say “I don’t know what you want me to do about it.” Here’s a suggestion: remake my order?? Worst customer service ever.
Service: 1
Food doesn’t taste good at all. The soup and mac/cheese smell terrible. The sandwiches don’t taste the same. This location isn’t good.
Atmosphere: 1
Food: 1
Service: 1
Ordered $40 of food and they tell me they Dont accept $100s. Also they didnt package my food, the cashier just handed me a bag for my sandwiches. When I asked about them takong $100s, they told me its because they hadnt made enough sales that day.I dont do business with places that dont accept cash. If it wasnt for my son being there I would have walked out without the food. Last time to potbellies for me
Food: 3
Service: 1
Yummy food and a till saving dome for
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mediterranean, Potato Salad, Avocado
Close by, fresh and delicious; friendly service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blta, Avocado
i’ve seen potbellies all over the place, but I had never been to one until just now. I was not disappointed, it’s a nice little sandwich place but it’s got salads and other options too. I would definitely return, the decor was nice like an old New York deli, and even had outdoor seating, although it was too cold and rainy when we went. Easy parking.
Recommended dishes: Pizza Sandwich
ActiveMenus was very easy to use and had great
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food is good Salads are great!Staff could be friendlier And speak clearly But they are efficient at preparing the food!
Love here Thanks for
Service: 5
Food was the same as 5 years ago, the price was stupid expensive. Last time I eat at potbelly
I ordered online for pick up. I got there and my order was not recieved. I looked at the app and it showed my order was canceled.
Atmosphere: 3
Food: 4
Service: 3
Edgar was friendly! So was the girl at the cashwrap!
Atmosphere: 5
Food: 5
Service: 5