Steak 'n Shake

1520 Ogden Ave, Downers Grove
(630) 963-1175

Recent Reviews

Haitian_Eyed Princesse

Very little garlic on bun plus Hair in my food

Atmosphere: 4

Food: 1

Service: 3

C Webb

Promtness & courtesy make the day

Atmosphere: 4

Food: 5

Service: 4

REG P

Terrible service french fries were recooked in old grease. They refused to give me my money back. I will never go to that location

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Hamburger

Melissa Gandy

Cannot recommend giving this place your business. Waited for 30 minutes to get our food with only two orders ahead of us. Then they forgot an item and waited another 3-4 minutes to get the missing cup of chili. Waiting was bad enough but then the food was lukewarm to boot.I understand drive thru business often gets priority over in dining or staffing may have been an issue tonight, but this just didn't add up to ever wanting to visit this place again.

Atmosphere: 3

Food: 1

Service: 1

A DeCicco

New system, not the same. No fresh banana or strawberry shakes. Only fries are still good.

Atmosphere: 4

Food: 3

Service: 5

Recommended dishes: Fries

alan nagy

Just go for the shakes Hamburgers are not good paper thin and very bland flavor but shakes keep me coming.

Atmosphere: 3

Food: 3

Service: 2

John Moses (mosestars)

Hot delicious food and everybody has a friendly

Atmosphere: 5

Food: 5

Service: 5

Joshua Wirth

Dine in is terrible. Everything is automated at this location. The fountain machine is the worst offender: you have to scan a qr code activate the machine to pour your drink. Half your drink bubbles? Since you stopped pouring, you have to scan again! Filling you tables drinks? Make sure you keep track of which qr code your scanning -- I'm sorry REscanning. Well, I guess even THAT doesn't work as you get locked out anyways.Foods okay, not really worth the price, better alternatives that are either higher quality or better portions for the price point.

Atmosphere: 1

Food: 3

Service: 1

ROMAN

Chili sucks ,fries salty ,burger was good

Atmosphere: 3

Food: 3

Service: 3

Courtney

Food was barely cooked and covered in salt. Tables were dirty and everything is self service kiosks , option for no salt and well done not available. Workers seemed miserable.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Cheeseburger and Fries

Sydney Musselman

It was clean feeling and the food came out quickly - it's just so weird going to a restaurant that has virtually zero human interaction. You order at a kiosk, seat yourself, and then pick up your food from a counter.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Oreo Mint, Cheeseburger and Fries

tassadarforaiur

The food is the same as always, but kiosk only ordering when dining in feels weird, and it having to scan a receipt QR code every time you want to fill your soda doesn't make you feel welcome. Ketchup is the only condiment available self serve, no mustard / mayo / seasoning powder for the fries anymore.

Atmosphere: 3

Food: 5

Service: 3

Pamela Rafacz-Serna

Nowhere does it state " by kisock" only....to order food! Little or no helpManager was VERY RUDE....NOWERE DOES IT SAY "

Food: 4

Service: 1

Nonda Harris

I enjoy the hamburger because it reminds me of the burgers my uncle served at his small restaurant establishment when I was a kid. Good tasting at an excellent value. I eat there quite often and the people there are very nice.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Cheeseburger and Fries

Wynette Gordon

I was given the wrong burger. The cheese was just thrown on the burger. The sandwich was very

Food: 3

Service: 4

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