We went through the drive through and I ordered the half pound beef & cheddar meal, and my family ordered the regular beef & cheddar meal, and the buffalo chicken sandwich meal. First of all my half pound beef & cheddar had very little cheddar.And we were asked by the drive through attendant to pull forward while they were preparing our meals.Ok, I'm fine with that. But I don't know why they ask us if we want any sauce because even though we say, yes, we want Arby's sauce.They always either forget or just don't feel like bothering to give us the Arby's sauce we ask for.And this wasn't the first time this has happened.So since I didn't get to eat my meal with the Arby's sauce nor the cheddar which is supposed to be on my sandwich I'm giving them 2 stars for food quality and one star for poor customer service
Atmosphere: 1
Food: 2
Service: 1
Dee Papproth
Great crew. Did excellent job being short staffed.
Atmosphere: 5
Food: 5
Service: 5
Russell Bernard
First of all, the staff was excellent. I'm guessing the manager on duty was fantastic! Now for my reasoning.. I had a long day, wasn't paying attention when refilling my drink and the foam overflowed onto the freshly mopped floor! I grabbed a lot of napkins to clean it up feeling horrible and the manager said it was no problem and that they would have to mop again anyway. She was very nice and it meant a lot just because of the day I was having. Moral of the story: good food and a nice accommodating and exceptional staff can make a bad day so much better! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arby's Signature Sandwiches
Justin Gerstner
When I think of what Arby's should be, this location provides! Phenomenal customer service, top notch food, and a clean and friendly environment. Unlike another Arby's location in the area, this location even asked my children if they wanted to pick out their toy. We will be coming back frequently! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Roast Beef
kelli fortner
If this is Edwardsville Arbys, they are the best. If this is Collinsville Arbys, they are the
Horrible experience! I started with them telling me to pull to the side and wait for fries while they continue processing several orders behind me after waiting forever they cane outside and drop food in truck and ran off before i could check after forgetting to give me and sauces i had to get out and go inside already frustrated after waiting then messing up order i go in and the young short black guy taking orders.. super flamboyant.. just ignored me and kept helping others so i had to keep asking. Just ridiculous dismissive behavior. Then he got attitude telling me to get out of his building. So i asked for the manager. Never said sorry kept smirking. So ill pass this along to corporate. This is disgusting behavior. But sure this will go un noticed and nothing will happen. I wont be back.
Atmosphere: 1
Food: 1
Service: 1
Katie Swain
We didn't go in but the food was
Atmosphere: 1
Food: 5
Service: 5
sahni :
Everytime I come here the young man named Taylor is always so nice and cracks some good jokes always provides good service aside from the good food this Arby’s puts
Food: 3
Service: 5
Vickey Houser
Ordered 2 for $7 beef and cheddar off the special curley fries and drink, got 1 Beef a d cheddar curley fries a d drink for $10 didn't realize only got 1 sandwich went back n clerk said I cam only sell you another sandwich for $4.50 I didn't hear your order that's not my fault, it's you who did not pay attention. This is the second time in a month I ordered the same thing from 2 different Arby's and got screwed out of a sandwich. You had better make sure tbeu repeat your over back to you because if they get it wrong they will not fix it or refund anything g!!!
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Curly Fries, Roast Beef
Daniel Cox
Came in to get a buffalo chicken wrap that was covered in honey mustard about a month ago. Wrote into the survey with how my experience was, told them what happened. I was sent a coupon for a free sandwich for the mistake, fast forward to today where I tried to redeem to coupon I was given from arbys, only to be told they couldn't accept my coupon because it was fake. This place is a joke.Update: took my coupon to another arbys. They said they didn't understand why the other store would say it's fake and gave me my free sandwich that you guys originally screwed up. Thanks for nothing.
Next time someone asks if you guys are hiring, tell them what you are looking for. I came in for an interview because I was told nights and weekends is what you were looking for. But at the interview it changed to needing backline crew and nothing else. Was also told the G.M. would be there but he wasn't.Let's get it together folks. ?
Atmosphere: 2
Food: 2
Service: 2
Tracy Balinao
Just visited from out of town. The young man working front at 11:45 am on 10/15, was outstanding. Large number people were ordering at one time. He handled it with professionalism and a smile on his face. He was working hard. Five stars for him!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Brian D.
Arby's, why do you play games? my family and I go to Arby's on a somewhat regular basis. It's in heavy rotation. I like what they are "trying" to do with their menu, but execution misses the mark big time. I usually order the smokehouse brisket sandwich and crinkle fries. Their motto is "WE HAVE THE MEATS" the rest of the motto should be "AND YOU AREN'T GETTING ANY". sandwiches always look so sad. The small amount of brisket hangs out of the sandwich like a lazy tongue. Their new motto should be "WE HAVE THE SAUCES", because whatever sauce is on the sandwich always out weighs the meats. The staff is usually friendly and the store is usually clean, but I'm going there for a meaty sandwich and getting a lazy tongue drenched in sauce.....
David Lovell
What you expect for the price. Staff shortages at times just like every other food provider.
Atmosphere: 4
Food: 4
Service: 3
Brandon Eades
Always forgetting sauces after I ask twice for them not cool
We went through the drive through and I ordered the half pound beef & cheddar meal, and my family ordered the regular beef & cheddar meal, and the buffalo chicken sandwich meal. First of all my half pound beef & cheddar had very little cheddar.And we were asked by the drive through attendant to pull forward while they were preparing our meals.Ok, I'm fine with that. But I don't know why they ask us if we want any sauce because even though we say, yes, we want Arby's sauce.They always either forget or just don't feel like bothering to give us the Arby's sauce we ask for.And this wasn't the first time this has happened.So since I didn't get to eat my meal with the Arby's sauce nor the cheddar which is supposed to be on my sandwich I'm giving them 2 stars for food quality and one star for poor customer service
Atmosphere: 1
Food: 2
Service: 1
Great crew. Did excellent job being short staffed.
Atmosphere: 5
Food: 5
Service: 5
First of all, the staff was excellent. I'm guessing the manager on duty was fantastic! Now for my reasoning.. I had a long day, wasn't paying attention when refilling my drink and the foam overflowed onto the freshly mopped floor! I grabbed a lot of napkins to clean it up feeling horrible and the manager said it was no problem and that they would have to mop again anyway. She was very nice and it meant a lot just because of the day I was having. Moral of the story: good food and a nice accommodating and exceptional staff can make a bad day so much better! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arby's Signature Sandwiches
When I think of what Arby's should be, this location provides! Phenomenal customer service, top notch food, and a clean and friendly environment. Unlike another Arby's location in the area, this location even asked my children if they wanted to pick out their toy. We will be coming back frequently! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Roast Beef
If this is Edwardsville Arbys, they are the best. If this is Collinsville Arbys, they are the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham Slider, Pizza Slider, Potato Cakes, Loaded Curly Fries, Loaded Italian, Buffalo Chicken Slider, Roast Beef Gyro, Arby's Signature Sandwiches, Greek Gyro, French Dip, Buffalo Chicken Sandwich, Curly Fries, Roast Beef Slider, Chicken Slider, Roast Beef, Double Roast Beef Sandwich, Chicken Tenders 3 Ea, Reuben, Peach Market Fresh Lemonade, Crispy Buffalo Chicken Wrap
Horrible experience! I started with them telling me to pull to the side and wait for fries while they continue processing several orders behind me after waiting forever they cane outside and drop food in truck and ran off before i could check after forgetting to give me and sauces i had to get out and go inside already frustrated after waiting then messing up order i go in and the young short black guy taking orders.. super flamboyant.. just ignored me and kept helping others so i had to keep asking. Just ridiculous dismissive behavior. Then he got attitude telling me to get out of his building. So i asked for the manager. Never said sorry kept smirking. So ill pass this along to corporate. This is disgusting behavior. But sure this will go un noticed and nothing will happen. I wont be back.
Atmosphere: 1
Food: 1
Service: 1
We didn't go in but the food was
Atmosphere: 1
Food: 5
Service: 5
Everytime I come here the young man named Taylor is always so nice and cracks some good jokes always provides good service aside from the good food this Arby’s puts
Food: 3
Service: 5
Ordered 2 for $7 beef and cheddar off the special curley fries and drink, got 1 Beef a d cheddar curley fries a d drink for $10 didn't realize only got 1 sandwich went back n clerk said I cam only sell you another sandwich for $4.50 I didn't hear your order that's not my fault, it's you who did not pay attention. This is the second time in a month I ordered the same thing from 2 different Arby's and got screwed out of a sandwich. You had better make sure tbeu repeat your over back to you because if they get it wrong they will not fix it or refund anything g!!!
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Curly Fries, Roast Beef
Came in to get a buffalo chicken wrap that was covered in honey mustard about a month ago. Wrote into the survey with how my experience was, told them what happened. I was sent a coupon for a free sandwich for the mistake, fast forward to today where I tried to redeem to coupon I was given from arbys, only to be told they couldn't accept my coupon because it was fake. This place is a joke.Update: took my coupon to another arbys. They said they didn't understand why the other store would say it's fake and gave me my free sandwich that you guys originally screwed up. Thanks for nothing.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Next time someone asks if you guys are hiring, tell them what you are looking for. I came in for an interview because I was told nights and weekends is what you were looking for. But at the interview it changed to needing backline crew and nothing else. Was also told the G.M. would be there but he wasn't.Let's get it together folks. ?
Atmosphere: 2
Food: 2
Service: 2
Just visited from out of town. The young man working front at 11:45 am on 10/15, was outstanding. Large number people were ordering at one time. He handled it with professionalism and a smile on his face. He was working hard. Five stars for him!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Arby's, why do you play games? my family and I go to Arby's on a somewhat regular basis. It's in heavy rotation. I like what they are "trying" to do with their menu, but execution misses the mark big time. I usually order the smokehouse brisket sandwich and crinkle fries. Their motto is "WE HAVE THE MEATS" the rest of the motto should be "AND YOU AREN'T GETTING ANY". sandwiches always look so sad. The small amount of brisket hangs out of the sandwich like a lazy tongue. Their new motto should be "WE HAVE THE SAUCES", because whatever sauce is on the sandwich always out weighs the meats. The staff is usually friendly and the store is usually clean, but I'm going there for a meaty sandwich and getting a lazy tongue drenched in sauce.....
What you expect for the price. Staff shortages at times just like every other food provider.
Atmosphere: 4
Food: 4
Service: 3
Always forgetting sauces after I ask twice for them not cool