Baskin-Robbins

812 E Chicago St, Elgin
(847) 841-7411

Recent Reviews

Franki Walsh

I door dashed ordered a two scoop sundae. It was supposed to be made with chocolate chip ice cream, hot fudge, and bananas. I got it delivered and it was chocolate ice cream with nuts and whipped cream. That’s it. And I’m allergic to nuts. Very mad

Food: 1

Service: 1

Zack C.

I had an item that was unavailable and my order looked tampered with. I went back and the gentleman there was supper courteous and explained the situation. I appreciate your service

Iliyas Mansuri

Excellent ambiance and good hospitality !

Kulsum Khan

Said it was open 24 hrs, but it's closed. There is construction going on.

Megan Tourtellott

Everytime I'm there later (10pm) I wait 5-10 minutes to place my order. Not because they're busy, but because there's no one up front. No bell on the door, no bell up front, no response to "hello", I just wait.

Triana B Mondragon

If I could give a negative star rating I would. Girl at the counter was rude! No experience whatsoever on what I was trying to order and so much attitude! Then I tried to call to speak with a manager and she answered and said no one was in and she was by herself! She looked like she was barely 16! Horrible place! I even emailed the store and NEVER got a reply back. Never again going to that place.

Triana B, Mondragon

If I could give a negative star rating I would. Girl at the counter was rude! No experience whatsoever on what I was trying to order and so much attitude! Then I tried to call to speak with a manager and she answered and said no one was in and she was by herself! She looked like she was barely 16! Horrible place! I even emailed the store and NEVER got a reply back. Never again going to that place.

Lynika Smith

Great service, I was doing door dash. Fast and looked delicious..

Jerrilyne Mitchner

Great Malts , Sundaes & Banana Splits.

Ovais Zuberi

Custom service is terrible. They pick up and hang up right away.

Anna Phongsavanh

Had the banana split tonight after midnight the man at the register was rude and cared about being on his personal cell phone than to take care of us. He acted like we were bothering him just to order and he put very tiny scoops, barely any whip cream and heavy amounts of old stale peanuts, that was hard as a rock, overwhelmed the entire ice cream. When told him about it he acted like he didn't care and didn't offer to fix the issue. He just shrugged his shoulders and gave us an attitude. We also wanted to order a cappuccino blast but got tired of waiting for him and he definitely didn't care to serve us. So we walked and chuck it as a lost. Then a gentleman walk in and called for service. Repeating said hello many times but the guy totally ignored him. So that man just walked out the door. Horrible service and keep your money don't spend here. It old and stale anyways. What's the point of being open at night but have nothing available to buy? No sandwiches, no flatbread, no bagels, no donuts, no coffee, no fresh peanuts or fresh banana, no whip cream etcs the list is endless of what they don't have. Was very disappointed by my banana split.. Never revisiting and spending a penny here again.

sweet home

They only use WHOLE MILK, I wanted a large shake with a special request..... (2% or skim milk)

Chelsea Musson

Good ice cream and friendly service. They're the only ice cream place open 24/7 in the area, which is definitely a plus.

marcelo pacheco

They only use WHOLE MILK, I wanted a large shake with a special request..... (2% or skim milk)

Chris Asmar

Very nice staff

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