Chipotle Mexican Grill

2500 N Randall Rd, Elgin
(224) 276-2392

Recent Reviews

Brad Naugle

The drive through is super convenient for when you order ahead online.

Atmosphere: 4

Food: 5

Service: 5

Chris Rosenquist

Do not order delivery from this store, accuracy, quantity, and quality needs to be checked. The store tables are always dirty and need a whipe. The staff are not helpful if something goes wrong. I got the wrong order delivered to me and they discussed the issue like it was mine to solve. I was asked to call another number or use the online chat to solve the issue ⚠️ The online chat was AI and did not understand that I was sent the wro g food and closed the chat. After 5min of try I g to get through the automated phone system, which didn't work, I had to ask for a staff member. The store staff said I had to drive to the store to get me food remade. She seemed irritated that I didn't want to call another number to speak with someone else to get a refund.

Atmosphere: 1

Food: 2

Service: 1

Israel Rodriguez

Good amount of ingredients. They must have listened to the negative reviews.

Atmosphere: 5

Food: 5

Service: 5

Rose Z

Always love the Burrito Bowl.

Atmosphere: 5

Food: 5

Service: 5

kcoren

Service was good but the food was horrible.Undercooked rice, and lime in rice is a nasty combination.

Kib Coren

The brown rice there was horrible.They put lime in it.

Atmosphere: 4

Food: 1

Service: 5

A S

Ordered a bowl to go on Sunday, March 10, 2024.The rice had an awful lime flavor, also the rice was under cooked.

Atmosphere: 4

Food: 1

Service: 4

L B

Food not warm enough. Rice was somewhat overcooked and I didn't like the amount of cilantro. Still fine enough. Seems like this place is very hit or miss.

Atmosphere: 3

Food: 3

Service: 4

Natalie Kohn

Amazing service from the team here on 3/1/24. I stopped in for lunch and had an issue with my debit card. I tried to calling the bank and moving some things around but it didn’t work. I went to try my card one more time after speaking with my bank but it declined yet again. I apologized and said I would have to skip it that day. The team insisted on me taking it anyways and said “stuff happens, it’s on us today!” It really made my day and was such a nice gesture. I didn’t catch the man’s name unfortunately, but he was great as well as everyone else. My food was perfect and delicious. So thank you for being so nice! Great service!

Atmosphere: 5

Food: 5

Service: 5

Beth D

Stupidest thing I’ve ever heard of to not be able to talk to a real person no matter how many times you call and the robot does nothing.

Dennis Puralewski

Last two times I ate here the rice was hard. Made my bowl nearly inedible.

Food: 1

Josh Kok

Love Chipotle. Been to a lot of different Chipotles. This is by far the worst I have been to. Our online orders have been wrong many times and this last time all of our rice was very undercooked and my steak was very over cooked.

Atmosphere: 3

Food: 1

Service: 1

Sharon Johnson

I like Chipotle though it's a little spicy. I've notice at all of the locations that I've gone to that the prep people are selective with who theyake the slightly hefty meal for. If you ask for a little more of anything the gey offened.

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Chicken Bowl

Francis Noel

Says they close at 10pm. 950pm and they're close. Waist of time driving here. When you try to open the door, everybody just looks down and pretend they don't see you.

Mohammed Malkani

Unpleasant staff. Tried to overcharge and I outright rude & I would suggest to avoid this Location.

Atmosphere: 1

Food: 1

Service: 1

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