Dunkin'

812 E Chicago St, Elgin
(847) 841-7411

Recent Reviews

P B

Rudest service I’ve ever experienced at a Dunkin. Two young ladies a darker complexion girl and a girl with a blacked out sleeve literally tried to argue with me about a drink I ordered. Talked to me with attitude as I was ordering my drink and corrected the way I ordered in a rude manner. Once I pulled up to the first window she didn’t say absolutely anything just asked for my card… and then handed me my half empty drink and my RAW bagel

Atmosphere: 1

Food: 1

Service: 1

timera cummings

Customer service Is terrible. The Employees are so rude when taking your order And even at the window . This Hasn’t been my first experience with this Rudeness either.

Ellie Portmon

Drive thru.. ordered a frozen coffee with milk. I asked the young kid at the window to add more milk it wasn't right & he said, "oh my god" like it was such a difficult task. LAZY!!!!! TERRIBLE CUSTOMER SERVICE!!!!!!!

Food: 1

Service: 1

Nayeli Lara

The people who work here are very rude specially one of the girls who works in the kitchen always has an attitude never say thank you or even acknowledge you

T. Sanders

Super slow service, don't go here if you're on your way to work you will be late! And the customer service is horrible, no smiles, no thank you for coming , or come again. I will never spend a dollar at this location ever again!!

Atmosphere: 1

Food: 1

Service: 1

Larry Lezon

Went here after 10pm. Staff was patient & helpful, waiting for teen girls to decide on orders. When trying to pay, the system had an issue. Staff was very helpful & gracious when dealing with this problem. Will certainly be going back in the future.

Atmosphere: 5

Food: 5

Service: 5

Jessica Manriquez

Very rude!!! The food is burnt and when i ordered extra of something i got nothing!!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Hash Browns, Dunkin

Sandra Bedolla

Caramel Frozen Coffee should have CARAMEL DRIZZLE on the cup & ontop , why my drink ain’t have none . I asked him to put some on top because that’s the point of the drink , right ?? I swear to god it was only 1 Drizzle ??‍♀️.. McDonald’s Going to always be #1 when it comes to Frozen Coffee With CARAMEL drizzle ??? stop being stingy dunkin ! 9-20-23 . 10:10pm

Suz Wonders

Just got bagels from here and instead of three everything bagels they gave me three raisin cinnamon bagels, and not only that they’re so so hard to chew. They have to be at least 24 hours. Old is not 48!!!! Awful. And the frozen mocha coffee that I received tasted horrendous. I’ve never had this experience out of Dunkin’ Donuts before ever but I can guarantee you I won’t be back to this one.!!!!!

mzimmer1000

Coffee is great, food is bad.

Atmosphere: 5

Food: 3

Service: 5

Recommended dishes: Donuts

Johana Reyes

It’s crazy to think that you guys think it’s okay to send food out like this! This is literally burnt! I did not spend money on a bagel so you guys can send it out like this! Unbelievable! Very disappointed!!! Check your food before sending out to paying customers!!!

Roxanna Montana

The guy in the morning with dark hair and glasses has terrible customer service!! He should not work in a place dealing w customers if he is aggressive like this. Dunkin donuts please do better. Hire someone nicer to your loyal

Atmosphere: 1

Food: 1

Service: 1

Mark 001

Manager with glasses has been rude to me before through the drive thru. Today he provoked angry customers to come in and make a scene. I had to remove my daughter and myself from inside so my daughter wouldn’t witness something and get scared. I think I’m done coming here.

Netony StarkVi

Employees are not very Friendly for the most part.

Atmosphere: 3

Food: 4

Service: 3

Nadeem Rahman

These folks at DD are very nice and warm. Every time I go there, they give you a big smile and food is good as well. To me people are more important as they make or break a business, and these folks are making the business better. I would like to name some folks: Sofia, Adriano, Julian, Lizette, Andrew and last but not least Electra. These are some of the very best folks. Owner of the store should be proud.

Recommended dishes: Donuts, Croissant, Iced Latte, Hash Browns, Bagels

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