Usually I love stopping at Dunkin you guys always make the coffee just the way I like it especially the caramel iced coffee. But unfortunately the last three times I have gone, each being a different location. They have not given me what I have ordered they either did not hear me correctly or just handed out the total incorrect item when I go to call each one of these stores nobody answers their phone nor is there a voicemail to leave a message. It's not the end of the world to get a coffee wrong but when you're expecting one thing and you take a huge drink of your coffee and it is totally different it's very disappointing to say the least. I ordered a caramel iced coffee and got a caramel iced tea. Disgusting. None of these situations have been corrected because none of the stores answer their phones. Do better Dunkin employees
Andrew Milke
Unbelievably slow service and very rude.
Atmosphere: 2
Food: 3
Service: 1
benjamin martinez
Ordered my coffee on the app and within a minute I entered the store my coffee was waiting for me fast service!
Service: 5
Raul Huerta
Superfast service, and great coffee, thank you drunkin donuts!
Atmosphere: 5
Food: 5
Service: 5
Amy Melissa Baron
This is the best Dunkin' Donuts I have been to. First, the way they make my coffee/food puts a smile on my face all day long. The staff knows you by your voice at the drive-through, and from your voice, ask me if I want items that I've ordered in the past. A manager is supposed to be a leader a teacher and that is something she is this manager works in the morning around 6:00 6:30 in the morning and she has the store running like a well-oiled machine. The thing is, she does it without yelling or disciplining her employees in front of customers she does it by using positive reinforcement. She is one of the best managers I've seen in retail ever. You can tell how great a manager is when the employees give great service if she is at the store or not, and these employees are just like that. They are great and very respectful. They also are always quick to fix your order if it is not correct, no argument, they just fix it. It used to be that was the standard unfortunately places like this are far and few between. The store is always clean, EVEN the bathrooms, shocking, I know. They make sure that the dining area is wiped down constantly. Even if nobody has sat there for a few, they still will wipe it down every half an hour. If someone has been eating in, they clean the area right after they have left. Oh, I know that you probably hate it just as much as I do when you walk into a dirty store. Floors and surfaces are disgusting sticky dirty gross all around. HERE, floors are clean, displays are clean, and items on display shelves are clean!!!!! I love this place.5 kisses from me ?????Vegetarian options: They have many vegetarian options and most of the food can be altered to suit their needsDietary restrictions: They have accommodationParking: The parking is right in front of the store they have spots to park surrounding the whole storeKid-friendliness: The employees always make sure the kids get to participate in the ordering process. It makes them feel like a adult.Wheelchair accessibility: The parking sidewalks and doors are all wheelchair accessible. Inside the bathroom is also wheelchair accessible and there is enough room for a wheelchair to easily move around
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Chocolate Glazed Donut, Donuts, Wake-Up Wrap - Sausage Egg and Cheese, Sourdough Breakfast Sandwich, Egg and Cheese, Bagels, Grilled Cheese, Sugar Cone, Wake-Up Wrap, Omelet Bites, English Muffin, Sausage Egg and Cheese
Kid Detroit
That cold brew got me
Atmosphere: 5
Food: 5
Service: 5
James Owings
Always good and fast service. I would have rated the food better but back in my day they made the donuts fresh every morning and they were good size too. Now days they are not fresh and they are small... But this store is great, always friendly fast service.
Atmosphere: 4
Food: 3
Service: 5
Joseph Tromp
I stop for coffee almost daily but not from here anymore this is hardly the first time I've had coffee grounds in my coffee. Normally I'll use a napkin and strain it out but this was not a small amount. Let me just say if you make a coffee and add creamer and you can't see the grounds floating in that coffee well get a different job. This is beyond lazy if you charge 3.50$ for a coffee get it right.
Atmosphere: 3
Food: 1
Service: 3
Sagar Kane
Best version of Dunkin's hot matcha latte in medium. I know that sounds weird but most places mess up the recipe when going from small to medium serving but not this place. Made my day.Vegetarian options: Options for vegetariansDietary restrictions: Will accommodate restrictionsParking: Ample parkingKid-friendliness: Kid friendly menuWheelchair accessibility: Wheelchair accessible entrance
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Melissa Martinez
The best Dunkin location!!! They definitely know how to prepare coffee according to the way you order it. When I order online, they have the order done very quick too. The line doesn’t seem to take long in the drive through, it goes very quick as well. There’s an older gentleman who works there and he’s the one who usually prepares my drink, he is the best!!! Overall great customer service, the lady who takes the order at the speaker, the young man at the window as well, always very nice. Thank you all who work here! I’m a very happy customer.
First timer DD customer. Not impressed. Food was cold and quantity was lacking, overall expensive. I ordered a sourdough sandwich, fries and a large iced coffee. I ordered, waited 15 minutes and then walked up to the counter to a confused clerk who lost my order. My order was remade or found behind the counter somewhere, not exactly sure.I received a cold sourdough with no cheese, FOUR potato hashbrowns and a delicious large coffee. My order was $13.75. I'm not sure how America runs on this Dunkin.
Atmosphere: 2
Food: 1
Service: 1
Brandice Primeau
I recommend the Frozen Hot Chocolate. As I am Canadian, and was feeling a bit at a loss without my morning Timmies while I was staying in Chicago for 2 weeks, was grateful to find a new and delicious substitute during my stay!
Atmosphere: 5
Food: 5
Service: 5
Jeff Buffington
Nicole went above and beyond what she had to, to make my order the best possible!!!
Atmosphere: 5
Food: 5
Service: 5
Marlene Ashner
Got 2 scoops of Sunday Funday ice cream in a sugar cone and the counter helper gave me a bowl "just in case" ?
Atmosphere: 4
Food: 4
Service: 4
Richard Almeida
The guy at the register was not friendly at all. He did not greet us, and when we asked questions, he barely answered them. He needs some customer service training!
Usually I love stopping at Dunkin you guys always make the coffee just the way I like it especially the caramel iced coffee. But unfortunately the last three times I have gone, each being a different location. They have not given me what I have ordered they either did not hear me correctly or just handed out the total incorrect item when I go to call each one of these stores nobody answers their phone nor is there a voicemail to leave a message. It's not the end of the world to get a coffee wrong but when you're expecting one thing and you take a huge drink of your coffee and it is totally different it's very disappointing to say the least. I ordered a caramel iced coffee and got a caramel iced tea. Disgusting. None of these situations have been corrected because none of the stores answer their phones. Do better Dunkin employees
Unbelievably slow service and very rude.
Atmosphere: 2
Food: 3
Service: 1
Ordered my coffee on the app and within a minute I entered the store my coffee was waiting for me fast service!
Service: 5
Superfast service, and great coffee, thank you drunkin donuts!
Atmosphere: 5
Food: 5
Service: 5
This is the best Dunkin' Donuts I have been to. First, the way they make my coffee/food puts a smile on my face all day long. The staff knows you by your voice at the drive-through, and from your voice, ask me if I want items that I've ordered in the past. A manager is supposed to be a leader a teacher and that is something she is this manager works in the morning around 6:00 6:30 in the morning and she has the store running like a well-oiled machine. The thing is, she does it without yelling or disciplining her employees in front of customers she does it by using positive reinforcement. She is one of the best managers I've seen in retail ever. You can tell how great a manager is when the employees give great service if she is at the store or not, and these employees are just like that. They are great and very respectful. They also are always quick to fix your order if it is not correct, no argument, they just fix it. It used to be that was the standard unfortunately places like this are far and few between. The store is always clean, EVEN the bathrooms, shocking, I know. They make sure that the dining area is wiped down constantly. Even if nobody has sat there for a few, they still will wipe it down every half an hour. If someone has been eating in, they clean the area right after they have left. Oh, I know that you probably hate it just as much as I do when you walk into a dirty store. Floors and surfaces are disgusting sticky dirty gross all around. HERE, floors are clean, displays are clean, and items on display shelves are clean!!!!! I love this place.5 kisses from me ?????Vegetarian options: They have many vegetarian options and most of the food can be altered to suit their needsDietary restrictions: They have accommodationParking: The parking is right in front of the store they have spots to park surrounding the whole storeKid-friendliness: The employees always make sure the kids get to participate in the ordering process. It makes them feel like a adult.Wheelchair accessibility: The parking sidewalks and doors are all wheelchair accessible. Inside the bathroom is also wheelchair accessible and there is enough room for a wheelchair to easily move around
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Chocolate Glazed Donut, Donuts, Wake-Up Wrap - Sausage Egg and Cheese, Sourdough Breakfast Sandwich, Egg and Cheese, Bagels, Grilled Cheese, Sugar Cone, Wake-Up Wrap, Omelet Bites, English Muffin, Sausage Egg and Cheese
That cold brew got me
Atmosphere: 5
Food: 5
Service: 5
Always good and fast service. I would have rated the food better but back in my day they made the donuts fresh every morning and they were good size too. Now days they are not fresh and they are small... But this store is great, always friendly fast service.
Atmosphere: 4
Food: 3
Service: 5
I stop for coffee almost daily but not from here anymore this is hardly the first time I've had coffee grounds in my coffee. Normally I'll use a napkin and strain it out but this was not a small amount. Let me just say if you make a coffee and add creamer and you can't see the grounds floating in that coffee well get a different job. This is beyond lazy if you charge 3.50$ for a coffee get it right.
Atmosphere: 3
Food: 1
Service: 3
Best version of Dunkin's hot matcha latte in medium. I know that sounds weird but most places mess up the recipe when going from small to medium serving but not this place. Made my day.Vegetarian options: Options for vegetariansDietary restrictions: Will accommodate restrictionsParking: Ample parkingKid-friendliness: Kid friendly menuWheelchair accessibility: Wheelchair accessible entrance
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
The best Dunkin location!!! They definitely know how to prepare coffee according to the way you order it. When I order online, they have the order done very quick too. The line doesn’t seem to take long in the drive through, it goes very quick as well. There’s an older gentleman who works there and he’s the one who usually prepares my drink, he is the best!!! Overall great customer service, the lady who takes the order at the speaker, the young man at the window as well, always very nice. Thank you all who work here! I’m a very happy customer.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Bagels
Restaurantji Recommends
First timer DD customer. Not impressed. Food was cold and quantity was lacking, overall expensive. I ordered a sourdough sandwich, fries and a large iced coffee. I ordered, waited 15 minutes and then walked up to the counter to a confused clerk who lost my order. My order was remade or found behind the counter somewhere, not exactly sure.I received a cold sourdough with no cheese, FOUR potato hashbrowns and a delicious large coffee. My order was $13.75. I'm not sure how America runs on this Dunkin.
Atmosphere: 2
Food: 1
Service: 1
I recommend the Frozen Hot Chocolate. As I am Canadian, and was feeling a bit at a loss without my morning Timmies while I was staying in Chicago for 2 weeks, was grateful to find a new and delicious substitute during my stay!
Atmosphere: 5
Food: 5
Service: 5
Nicole went above and beyond what she had to, to make my order the best possible!!!
Atmosphere: 5
Food: 5
Service: 5
Got 2 scoops of Sunday Funday ice cream in a sugar cone and the counter helper gave me a bowl "just in case" ?
Atmosphere: 4
Food: 4
Service: 4
The guy at the register was not friendly at all. He did not greet us, and when we asked questions, he barely answered them. He needs some customer service training!
Atmosphere: 1
Food: 2
Service: 1