IHOP

101 S Randall Rd, Elgin
(847) 289-4801

Recent Reviews

Jennifer Tan

This location is severely understaffed. We waited for more than an hour for the food and it was still not out. The outlet was prioritizing delivery orders instead of dine-in customers. Very poorly managed location, will not visit again.

Atmosphere: 1

Food: 3

Service: 1

Joseph Wells

Cozy late night vibe, okay food, cool people.

Atmosphere: 5

Food: 3

Service: 5

David Holt

Went back to eat there and had a wonderful experince the wait staff were very polite and greeted me with a smile and that went along way with our family. Service was on time and the food was of great quality. I will continue to eat at this location. Special shout out to nicole and i think her name is eva they made our experince one memorable one great service guys keep up the good work we need more people in the world like you.Kid-friendliness: They set us in a booth right away and had high chairs and everything

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry Banana French Toast, T-Bone Steak & Eggs, Pancake Combo, Cupcake

Elizabeth Salas

My server karina went out of her way to fix an issue with my food and also made sure to interact with my family while serving she was very nice and also went above and beyond.Kid-friendliness: Kid friendly menus and environment.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pancake Combo

eva rivera

Kid-friendliness: Great with children

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 55 Rise 'N Shine Breakfast, Steak and Eggs, Crepes, Pancake Combo, Split Decision Breakfast Combo

Nicole Rose

always amazing customer service at this location eva is great and sulema was an amazing server very attentive this is my favorite location ?

Atmosphere: 5

Food: 5

Service: 5

Karen Ratliff

I placed an order on door dash for 3 meals and I only received one. When I called Ihop Ava assisted me at first I was offered a refund but then I let her know that I had 2 kids that was waiting on their food. She then insisted that she will remake all 3 orders and even throw in some drinks she apologized and insistent to drop off my order, not realizing that her brakes were getting repaired so her coworker Karina drove over to my house, delivered my food and my free drinks…. This is the best customer service experience I have ever had. Thank you ladies so much keep up the awesome work

Rich K

The service and the wait for the food is getting worse. Nobody even at the counter to welcome people. Everybody is at the kitchen just staring at each other waiting for the food.

Atmosphere: 5

Food: 3

Service: 1

Patricia Hunter

We walked out this morning about 11:00.One server, and he had 4 tables.Only other employee was the cook. Ridiculous- that’s why no one is ever there!!! Get it together.

Claudia Ruiz

I ordered online and the food was super delicious, the organization of the dish was very good, they deserve the 5 stars.

Atmosphere: 5

Food: 5

Service: 5

hazeezat makinde

I went here with my daughter. Waited for over 40 minutes, then politly asked them when was the food going to be ready. Turns out that they did not start making our order. Very disappointing.

Atmosphere: 3

Food: 2

Service: 1

BodyByTiwa #1

Went there on Tuesday around 5, not knowing that it was free pancake day. Understaffed. Didn’t get water for 15 min, food came before appetizers. Free pancake didn’t arrive till the end. Very disappointed in overall.

Atmosphere: 2

Food: 3

Service: 1

Recommended dishes: Mozzarella Sticks, Spinach & Mushroom Omelette, Breakfast Crepes, Hash Browns

Isabel Leyba

Short staff but people that was there working today rock!. A lady that I think was the manager was really nice and doing her best and a young boy (ricki) so sweet. I can wait all they

Atmosphere: 5

Food: 5

Service: 5

Denise Heinberg

Good food peaceful environment.

Atmosphere: 5

Food: 5

Service: 5

raccooncity87

Food is good, but service is terrible. Though I believe it's just due to poor management. Only had 1 server and 1 cook for the whole restaurant. Had to wait a half hour for our server to even take our drink order and than another half hour for our food. And when our food came, one of the dishes was wrong and by the time it came back corrected, me and my guest had already finished our meals. Wouldn't recommend due to poor scheduling of their staff.

Atmosphere: 2

Food: 4

Service: 1

Recommended dishes: Pancake Combo

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