Definitely not what it used to be. You order from a touch screen, yet the dinner, i believe, is supposed to be from the 1950s, and you pick it up from a counter which an employee shouts your name to get your attention. Food quality and quantity is not as good as it once was.
Atmosphere: 2
Food: 3
Service: 1
Miguel Rodas
Bathrooms smelled like sewer.Empty.Service consisted of the cook speaking thru the service com to call the order out. Wasnt necessary as we were the only order there.Butter burgers were swimming in butter.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Onion Rings, Bacon 'N Cheese Steakburger, Double Burger and Fries, Fries
megan camper
Ordered from here tonight and after I cut up my son’s hot dog for him to eat. I noticed that there was mold on the bun! Very noticeable mold!! Do not eat here!
Food: 1
Service: 1
vin qua
Place is clean, service is fast, burguer isn't bad but a little bland and I ordered a double bacon cheese burguer. I can only imagine the burguer patty by itself ?. And like lets have someone taking our order instead of asking to leave a tip for a computer?
Pradeep Singh (Realtor)
Too long wait for drive-thru
Atmosphere: 1
Food: 4
Service: 1
Domingo Mojica
Best shakes in Elgin IL.
Atmosphere: 5
Food: 5
Service: 5
Christopher Palasz
I used to go here for shakes. Then the night manager refused a 'Free Shake' reward that I got for taking a corporate Steak n shake survey. The reward gave me a Validation Code and said it is good at ANY Steak and Shake location. I tried to use it and the manager refused to honor it telling me I couldn't use it and I needed to get a bar code, but he wouldn't say how to do that or any info. Terrible service and very scammy! Just after I left good feedback for this location on the survey. I'll never go back here again until this is resolved.
Service: 1
Airreyaliah
I love it so much!!! It is so fun and entertaining they give me the best food and offer so much too. Definitely go check it out and too!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frisco Melt
Barbara Fitzgerald
Do not recommend. I haven't been to a steak and shake in years so I was excited to stop by the Elgin store. Our food came out in less than 5 minutes but our shakes took 15 minutes and the place was empty. There were no one in front of us. By the time we got our shakes, the food was cold.
I was stuck in the area while my car was getting worked on. Walked in 11:30 on a weekday, everything was perfectly clean. Haven’t been to a S&S in at least 15 years. No servers, only kiosks which we’re very intuitive. Got the double w cheese meal, as soon as I finalized the order the cook came out and started making everything fresh. The cook was very friendly and brought it right to me. The food was all excellent!! As I sat enjoying my meal I couldn’t believe how good the quality is for under $9. I’ll be back!
Atmosphere: 5
Food: 5
Service: 5
Kevin Bradley
I was stuck in the area while my car was getting worked on. Walked in 11:30 on a weekday, everything was perfectly clean. Haven’t been to a S&S in at least 15 years. No servers, only kiosks which we’re very intuitive. Got the double w cheese meal, as soon as I finalized the order the cook came out and started making everything fresh. The cook was very friendly and brought it right to me. The food was all excellent!! As I sat enjoying my meal I couldn’t believe how good the quality is for under $9. I’ll be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Burger and Fries
Lia Z.
Poor management, food was DISGUTING and i saw worker getting yelled at. Very unprofessional
Ryan Glass
WORST EXPERIENCE DO NOT GO HERE!the drive thru worker had an attitude and he rushed me through my order not hearing the changes I made to one of the meals I ordered.I pulled into the line at 12:15 and DIDNT LEAVE UNTIL 12:55… there were two cars ahead of me both taking 10-15 min just to get their drinks.When i finally got my food I asked if they got my order correct fearing they didn’t hear me and sure enough he got the meal wrong… I then asked him to correct the mistake and the man gave me a death stare…he told me to pull up and i waited another 10 min before having to leave out of anger.. never have I spent that much time waiting in a drive thru… will not be going back here again..
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Frisco Melt
Brant Westfall
Great shake, and the straws are awesome and big enough to get the shake through!! Finally
Definitely not what it used to be. You order from a touch screen, yet the dinner, i believe, is supposed to be from the 1950s, and you pick it up from a counter which an employee shouts your name to get your attention. Food quality and quantity is not as good as it once was.
Atmosphere: 2
Food: 3
Service: 1
Bathrooms smelled like sewer.Empty.Service consisted of the cook speaking thru the service com to call the order out. Wasnt necessary as we were the only order there.Butter burgers were swimming in butter.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Onion Rings, Bacon 'N Cheese Steakburger, Double Burger and Fries, Fries
Ordered from here tonight and after I cut up my son’s hot dog for him to eat. I noticed that there was mold on the bun! Very noticeable mold!! Do not eat here!
Food: 1
Service: 1
Place is clean, service is fast, burguer isn't bad but a little bland and I ordered a double bacon cheese burguer. I can only imagine the burguer patty by itself ?. And like lets have someone taking our order instead of asking to leave a tip for a computer?
Too long wait for drive-thru
Atmosphere: 1
Food: 4
Service: 1
Best shakes in Elgin IL.
Atmosphere: 5
Food: 5
Service: 5
I used to go here for shakes. Then the night manager refused a 'Free Shake' reward that I got for taking a corporate Steak n shake survey. The reward gave me a Validation Code and said it is good at ANY Steak and Shake location. I tried to use it and the manager refused to honor it telling me I couldn't use it and I needed to get a bar code, but he wouldn't say how to do that or any info. Terrible service and very scammy! Just after I left good feedback for this location on the survey. I'll never go back here again until this is resolved.
Service: 1
I love it so much!!! It is so fun and entertaining they give me the best food and offer so much too. Definitely go check it out and too!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frisco Melt
Do not recommend. I haven't been to a steak and shake in years so I was excited to stop by the Elgin store. Our food came out in less than 5 minutes but our shakes took 15 minutes and the place was empty. There were no one in front of us. By the time we got our shakes, the food was cold.
Atmosphere: 3
Food: 4
Service: 2
Good food. Missed them when they shut down
Restaurantji Recommends
I was stuck in the area while my car was getting worked on. Walked in 11:30 on a weekday, everything was perfectly clean. Haven’t been to a S&S in at least 15 years. No servers, only kiosks which we’re very intuitive. Got the double w cheese meal, as soon as I finalized the order the cook came out and started making everything fresh. The cook was very friendly and brought it right to me. The food was all excellent!! As I sat enjoying my meal I couldn’t believe how good the quality is for under $9. I’ll be back!
Atmosphere: 5
Food: 5
Service: 5
I was stuck in the area while my car was getting worked on. Walked in 11:30 on a weekday, everything was perfectly clean. Haven’t been to a S&S in at least 15 years. No servers, only kiosks which we’re very intuitive. Got the double w cheese meal, as soon as I finalized the order the cook came out and started making everything fresh. The cook was very friendly and brought it right to me. The food was all excellent!! As I sat enjoying my meal I couldn’t believe how good the quality is for under $9. I’ll be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Burger and Fries
Poor management, food was DISGUTING and i saw worker getting yelled at. Very unprofessional
WORST EXPERIENCE DO NOT GO HERE!the drive thru worker had an attitude and he rushed me through my order not hearing the changes I made to one of the meals I ordered.I pulled into the line at 12:15 and DIDNT LEAVE UNTIL 12:55… there were two cars ahead of me both taking 10-15 min just to get their drinks.When i finally got my food I asked if they got my order correct fearing they didn’t hear me and sure enough he got the meal wrong… I then asked him to correct the mistake and the man gave me a death stare…he told me to pull up and i waited another 10 min before having to leave out of anger.. never have I spent that much time waiting in a drive thru… will not be going back here again..
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Frisco Melt
Great shake, and the straws are awesome and big enough to get the shake through!! Finally
Atmosphere: 5
Food: 5
Service: 5