I was honestly so disappointed in the service here. On Wednesday(tonight) three people were working. 2 girls and one boy. They were so incredibly rude. Constantly on their phones and touched the food which was so unsanitary and unprofessional. They were not accommodating at all and I saw someone spill their drink on the floor and all of them watch the young lady clean it up all by herself with small napkins. At any restaurant i’ve been too, the staff have always helped and it becomes their job to clean that up so that it’s clean the right way and safe for people to walk and not slip and fall. I thhink more people would come here and sit inside if the people weren’t so rude and judgmental and unsanitary.
Atmosphere: 1
Food: 2
Service: 1
Adam Hodge
Had an issue with them not honoring the BOGO deal.Followed up with the store and talked with the manager. They were willing to refund the amount however we talked a bit more and agreed that addressing the issue and taking care of the customer at the time of checkout is a much better option.Glad they care about customer service.
Atmosphere: 3
Food: 3
Service: 4
Ben J.
I’ve been to this potbelly a few times, and had great service with kind workers. When I went today, there was a bald man working who I assume was manager and I had a terrible experience with him. He was impatient and had an attitude. I felt very uncomfortable ordering from him and he made the atmosphere unenjoyable. I decided to stay to eat my food and heard him snap at the other workers 3 times in the span of 20 minutes I was there. I won’t be going to this location again.
Atmosphere: 1
Food: 3
Service: 1
Jennifer
Food was okay but they served me half the bread like what? Why would you even give me that? I wanted to complain and have it remade but by the time I looked at it I didn't have the time lol a shame
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Turkey Club
Bob Beck Jr
Great good friendly employees!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: A Wreck
C P
I ordered a smoked ham and swiss sandwich. forgot to give cheese. not happy because they wanted to sell me someone else's sandwiches. there was only one person before me and they got it wrong.
Atmosphere: 1
Food: 1
Service: 1
Deval Dragon
The people that work here are phenomenal. Everyone is very nice and very friendly. Unfortunately, that doesn't make up for the sandwiches being tasteless.
Atmosphere: 4
Food: 2
Service: 5
David Jones jr
Love the food, Elmhurst could use a tuneup, though. Little dingy.
Atmosphere: 4
Food: 4
Service: 4
Jordan S.
This location sucks. Go to a different potbelly closer. Worth the drive. I work in customer service and I would have a stern talking to if I treated a customer like they treated me today. I got potbelly for the first time a couple weeks ago at a different location and loved it! So I went back for lunch to this location and the sandwich barely had any toppings in it. I just suggest going to a different location not only for better service but for a nicer sandwich worth the price you are paying for it.
Celia M.
This is a new place that just opened up in Elmhurst, the food is great, chicken wings are very crispy and tasty as described, I highly recommend the soy sauce chicken wings and the fried calamari, don't forget the awesome mango and strawberry lemonade!
Amazing as always. This location is so conveniently located and so clean. Everything was made exactly as I wanted.
Atmosphere: 5
Food: 5
Service: 5
Danellyn L
It's always a pleasure to visit when I come inttown!
Atmosphere: 5
Food: 5
Service: 5
Mickey McDermott
In my experience with this restaurant, there is decent prices, an origional lineup of sandwhiches, absolutely amazing chili, shakes and a good chip selection as well. Facilities are clean and frequently cleaned & the staff is very professional and helpful.
Pat Sullivan
Ordered a chicken salad sandwich to go, got home and there was no chicken salad in between the bread! Just lettuce, onion, and peppers. I tried to call but no one would answer. It’s too bad this place is pretty close to my house. I don’t think I can go back.
gd gd
I was there on a Sunday ordered a wreck original with utz and diet coke. The employee said he had to remake my sandwich. Once I got home and ate my sandwich I was baffled. Typically when you let a sandwich sit for a bit it makes the wich more tasty given the ingredients have had a chance to integrate. The highlight of my sandwich was the mayo. Not sure why he "remade" my sandwich being that it tasted like nothing. I will say there are people who are into sandwiches that taste like cardboard just like Jimmy John's however this place has Jimmy John's flavor-less food beat. Mind you I haven't been to Potbelly in at least five years. I'm getting tired of grocery stores and fast food restaurants or sandwich places dumbing down their products the meat on my sandwich looked like microwaved stale around the edges days old meat. I will be contacting the store and corporate in hopes of getting my cost for the sandwich back even though the cheese utz we're stale as well.
I was honestly so disappointed in the service here. On Wednesday(tonight) three people were working. 2 girls and one boy. They were so incredibly rude. Constantly on their phones and touched the food which was so unsanitary and unprofessional. They were not accommodating at all and I saw someone spill their drink on the floor and all of them watch the young lady clean it up all by herself with small napkins. At any restaurant i’ve been too, the staff have always helped and it becomes their job to clean that up so that it’s clean the right way and safe for people to walk and not slip and fall. I thhink more people would come here and sit inside if the people weren’t so rude and judgmental and unsanitary.
Atmosphere: 1
Food: 2
Service: 1
Had an issue with them not honoring the BOGO deal.Followed up with the store and talked with the manager. They were willing to refund the amount however we talked a bit more and agreed that addressing the issue and taking care of the customer at the time of checkout is a much better option.Glad they care about customer service.
Atmosphere: 3
Food: 3
Service: 4
I’ve been to this potbelly a few times, and had great service with kind workers. When I went today, there was a bald man working who I assume was manager and I had a terrible experience with him. He was impatient and had an attitude. I felt very uncomfortable ordering from him and he made the atmosphere unenjoyable. I decided to stay to eat my food and heard him snap at the other workers 3 times in the span of 20 minutes I was there. I won’t be going to this location again.
Atmosphere: 1
Food: 3
Service: 1
Food was okay but they served me half the bread like what? Why would you even give me that? I wanted to complain and have it remade but by the time I looked at it I didn't have the time lol a shame
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Turkey Club
Great good friendly employees!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: A Wreck
I ordered a smoked ham and swiss sandwich. forgot to give cheese. not happy because they wanted to sell me someone else's sandwiches. there was only one person before me and they got it wrong.
Atmosphere: 1
Food: 1
Service: 1
The people that work here are phenomenal. Everyone is very nice and very friendly. Unfortunately, that doesn't make up for the sandwiches being tasteless.
Atmosphere: 4
Food: 2
Service: 5
Love the food, Elmhurst could use a tuneup, though. Little dingy.
Atmosphere: 4
Food: 4
Service: 4
This location sucks. Go to a different potbelly closer. Worth the drive. I work in customer service and I would have a stern talking to if I treated a customer like they treated me today. I got potbelly for the first time a couple weeks ago at a different location and loved it! So I went back for lunch to this location and the sandwich barely had any toppings in it. I just suggest going to a different location not only for better service but for a nicer sandwich worth the price you are paying for it.
This is a new place that just opened up in Elmhurst, the food is great, chicken wings are very crispy and tasty as described, I highly recommend the soy sauce chicken wings and the fried calamari, don't forget the awesome mango and strawberry lemonade!
Restaurantji Recommends
Amazing as always. This location is so conveniently located and so clean. Everything was made exactly as I wanted.
Atmosphere: 5
Food: 5
Service: 5
It's always a pleasure to visit when I come inttown!
Atmosphere: 5
Food: 5
Service: 5
In my experience with this restaurant, there is decent prices, an origional lineup of sandwhiches, absolutely amazing chili, shakes and a good chip selection as well. Facilities are clean and frequently cleaned & the staff is very professional and helpful.
Ordered a chicken salad sandwich to go, got home and there was no chicken salad in between the bread! Just lettuce, onion, and peppers. I tried to call but no one would answer. It’s too bad this place is pretty close to my house. I don’t think I can go back.
I was there on a Sunday ordered a wreck original with utz and diet coke. The employee said he had to remake my sandwich. Once I got home and ate my sandwich I was baffled. Typically when you let a sandwich sit for a bit it makes the wich more tasty given the ingredients have had a chance to integrate. The highlight of my sandwich was the mayo. Not sure why he "remade" my sandwich being that it tasted like nothing. I will say there are people who are into sandwiches that taste like cardboard just like Jimmy John's however this place has Jimmy John's flavor-less food beat. Mind you I haven't been to Potbelly in at least five years. I'm getting tired of grocery stores and fast food restaurants or sandwich places dumbing down their products the meat on my sandwich looked like microwaved stale around the edges days old meat. I will be contacting the store and corporate in hopes of getting my cost for the sandwich back even though the cheese utz we're stale as well.
Atmosphere: 1
Food: 1
Service: 1