Omg! I ordered ahead for a 20 sack, the app said 20-25 mins, got there, one person in line at the drive up, got to the window, confirmed the order and paid for it, it wasn't ready!! Girl seems unconcerned and tells me to pull around the building to a window on the other side, waited an additional 25 minutes! Got my order, no napkins, no sauce, nor did she ask! Got home, 10 minutes away, burgers were dry, cold and overloaded with onions, onion rings were cold and overcooked, greasy. Unbelievable! I'll go to another location next time I want sliders
Atmosphere: 1
Food: 3
Service: 1
Torry Harris
The service was slow. Order wrong.
Jason Largent
I went there they 1:10 to 1:15 The manager on duty she is a nicest manager and show customers respect and a good hard worker. My food was cooked and hot less than 5 to 6 minutes good customer service.
Food: 5
Service: 5
Recommended dishes: Cheese Sauce, Chicken Ring
Chelsea Youngman
The cashier was helpful and very nice. The food was okay, it was pretty soggy and
The service here is simply horrible!!!!!!!! The managers can't manage and act like kids.
Atmosphere: 1
Food: 3
Service: 1
Tommie Brooks
Fairview Heights White Castle sliders are mostly hot when I normally go through the drive through line.My fries were hot..which normally doesn't happen much at any of the restaurants.I was very pleased with them that day.
Food: 4
Service: 4
Recommended dishes: Sliders
Jake Weber
The slowest service ever experienced. Workers are
Atmosphere: 1
Food: 1
Service: 1
Dean Voelker
Service is extremely slow!! Took almost 25 mins to get 20 burgers and some fries. When we got into the drive thru there was one vehicle ahead of us. When we left a minimum of 4 cars were behind us, on the side just waiting for food. Could see several people inside just standing there doing nothing. We live in Fairview Heights less than one mile from this location. I will be driving 15 minutes to Belleville or Shiloh to get sliders from now on. I see many complaints about this same problem but doesn't seem like the owner is trying to fix the issue.
Atmosphere: 1
Food: 3
Service: 1
Cindy Tippy
Ordered a case of cheeseburgers and 2 large drinks. They moved us to the other side of the building and forgot about us. We sat there for over 30 minutes. Sooo bad. Zero stars would not recommend!!!
Drive thru very quick and crave case was hottt
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crave Case
They are Proud of those fish sammies!
Atmosphere: 3
Food: 4
Service: 4
Staff did not seem to care. Place needed a bath
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Sliders
Always awesome
Omg! I ordered ahead for a 20 sack, the app said 20-25 mins, got there, one person in line at the drive up, got to the window, confirmed the order and paid for it, it wasn't ready!! Girl seems unconcerned and tells me to pull around the building to a window on the other side, waited an additional 25 minutes! Got my order, no napkins, no sauce, nor did she ask! Got home, 10 minutes away, burgers were dry, cold and overloaded with onions, onion rings were cold and overcooked, greasy. Unbelievable! I'll go to another location next time I want sliders
Atmosphere: 1
Food: 3
Service: 1
The service was slow. Order wrong.
I went there they 1:10 to 1:15 The manager on duty she is a nicest manager and show customers respect and a good hard worker. My food was cooked and hot less than 5 to 6 minutes good customer service.
Food: 5
Service: 5
Recommended dishes: Cheese Sauce, Chicken Ring
The cashier was helpful and very nice. The food was okay, it was pretty soggy and
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Crave Case, Chicken Ring, Cheese Sliders, Cheese Fries
Hair in my
Atmosphere: 1
Food: 1
Service: 1
Double cheeseburger still my
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
The service here is simply horrible!!!!!!!! The managers can't manage and act like kids.
Atmosphere: 1
Food: 3
Service: 1
Fairview Heights White Castle sliders are mostly hot when I normally go through the drive through line.My fries were hot..which normally doesn't happen much at any of the restaurants.I was very pleased with them that day.
Food: 4
Service: 4
Recommended dishes: Sliders
The slowest service ever experienced. Workers are
Atmosphere: 1
Food: 1
Service: 1
Service is extremely slow!! Took almost 25 mins to get 20 burgers and some fries. When we got into the drive thru there was one vehicle ahead of us. When we left a minimum of 4 cars were behind us, on the side just waiting for food. Could see several people inside just standing there doing nothing. We live in Fairview Heights less than one mile from this location. I will be driving 15 minutes to Belleville or Shiloh to get sliders from now on. I see many complaints about this same problem but doesn't seem like the owner is trying to fix the issue.
Atmosphere: 1
Food: 3
Service: 1
Ordered a case of cheeseburgers and 2 large drinks. They moved us to the other side of the building and forgot about us. We sat there for over 30 minutes. Sooo bad. Zero stars would not recommend!!!
Atmosphere: 1
Service: 1