Store constantly has a full lobby because they summon drivers immediately instead of waiting until the food is even close to ready.When you arrive they will always tell you it will be ready "shortly" without checking on the status of the order.sFood is good, but needs better management who care about the customer experience.
Atmosphere: 1
Food: 5
Service: 1
Mahesh Kumar Patel
Testy
Atmosphere: 5
Food: 5
Service: 5
Patty Newcomb
We have been going to LM for years and the last 2 times we were very disappointed. We had take out our pizza was not good… first time it was burned and the second time all the ingredients were off the pizza.. like someone dropped the box!!
Food: 3
Service: 4
Recommended dishes: Pizza Perfection
Deborah Scheiner
My husband ordered food at 5:30 by calling Lou Malnati in Geneva. They said it would be delivered at 6:30. We waited till 7:00 to call. First they said it had been delivered then they said it was on its way. That’s when we got a tracking message from door dash saying it was on its way but it showed the driver going the wrong way. We received the food at 8:30. The deep dish was cold. We had guests so we had already ordered food from another place. Very disappointing service.
Food: 1
Service: 1
Patty M.
Ordered pizza and at 4:29 tonight Pizza wasn't delivered until 6:27 We just live in Batavia I called Lou Malnatis Geneva at 6:02 I was on hold for 7 min someone finally answered and transferred me to the manager I was on hold for another 8 min someone else answered and put me on hold again. Then I was told the manager wasn't in and someone would call me tomorrow.
Miki Smithe
Loved the food especially the fresh salads ....
Atmosphere: 5
Food: 5
Service: 5
Ray Johnson
Great Chicago style deep dish pizza.... busy place waited in
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Wings
Austin C
This is the place where Dwayne, The Rock, Johnson met Lou Malnati for the first time and the two of them had a bonding moment over how great Gustavo and the bois make them
Atmosphere: 5
Food: 5
Service: 5
Dan Wagner
Ordered through Lou's website and scheduled a delivery for 5pm. Got notified at 4 that our food was ready and on the way. It was delivered well before our guests arrived. It was delivered through the door dash and on top of being early, it was not carried flat and the pizzas were ruined. $125 worth of pizza that was terrible.
Food: 1
Service: 1
Brian rudy
Forgot to put pizza in. Took forever bad service!!
Steer clear of the Geneva location, RaF.Can’t rate food because they never made my order. Manager kept talking over me, provided no apology. I was trying to speak then treating me like I was making a scene when I was trying to ask questions.This was after my husband went inside to pick up order and man with accent was telling my husband he was the only person taking orders all day and did we call a different location. I then called the location and the person who took my order answered the phone, and I explain my husband was inside trying to pick up order that he took from me, I asked where is our order, and asked why person speaking with accent lied and told my husband he was only person taking orders all day. He then put me on hold for manager, so I went inside the location while waiting for someone to come back to phone. Basically no accountability and stated people make mistakes, which is true, but you don’t treat the customer rudely by cutting them off and speaking over them and then say they are making a scene when the manager is the person who escalated it. Then I tell them forget about the order as we could not wait another 35 min. No offer of delivery or anything. Then as I am leaving he apologizes to the people in the waiting room, this really got me boiling so I turned around and said your apologizing to them, you should be apologizing to me. The manager made me out to be a “Karen” while his actions were what escalated the situation.
Food: 1
Service: 1
Teri W.
Steer clear of the Geneva location, RaF. Can't rate food because they never made my order. Manager kept talking over me, provided no apology. I was trying to speak then treating me like I was making a scene when I was trying to ask questions. This was after my husband went inside to pick up order and man with accent was telling my husband he was the only person taking orders all day and did we call a different location. I then called the location and the person who took my order answered the phone, and I explain my husband was inside trying to pick up order that he took from me, I asked where is our order, and asked why person speaking with accent lied and told my husband he was only person taking orders all day. He then put me on hold for manager, so I went inside the location while waiting for someone to come back to phone. Basically no accountability and stated people make mistakes, which is true, but you don't treat the customer rudely by cutting them off and speaking over them and then say they are making a scene when the manager is the person who escalated it. Then I tell them forget about the order as we could not wait another 35 min. No offer of delivery or anything. Then as I am leaving he apologizes to the people in the waiting room, this really got me boiling so I turned around and said your apologizing to them, you should be apologizing to me. The manager made me out to be a "Karen" while his actions were what escalated the situation.
Emile Christopher Chalouhi
The delivery through doordash is a disaster. Pizza gets here completely uneatable. Sad day today. No more Lou Malnati’s.I got refunded and a new pizza made and i went and picked it up myself. It was greatness. I will only pick up from today, can’t risk doordash garbage to ruin my Lou Malnati’s experience!!!
Food: 5
Service: 5
Andrea Huntzicker
They started using DoorDash for deliveries which I HATE. It takes 45 min for the driver to get to our house that is 15 min away. Also I never order from door dash because I don’t trust them anyway. Their pizzas arrive cold and it’s overpriced.
Ronald R.
As advertised. Took 35 minutes for a small pizza but the waitress was upfront about it. Worth the wait.
Store constantly has a full lobby because they summon drivers immediately instead of waiting until the food is even close to ready.When you arrive they will always tell you it will be ready "shortly" without checking on the status of the order.sFood is good, but needs better management who care about the customer experience.
Atmosphere: 1
Food: 5
Service: 1
Testy
Atmosphere: 5
Food: 5
Service: 5
We have been going to LM for years and the last 2 times we were very disappointed. We had take out our pizza was not good… first time it was burned and the second time all the ingredients were off the pizza.. like someone dropped the box!!
Food: 3
Service: 4
Recommended dishes: Pizza Perfection
My husband ordered food at 5:30 by calling Lou Malnati in Geneva. They said it would be delivered at 6:30. We waited till 7:00 to call. First they said it had been delivered then they said it was on its way. That’s when we got a tracking message from door dash saying it was on its way but it showed the driver going the wrong way. We received the food at 8:30. The deep dish was cold. We had guests so we had already ordered food from another place. Very disappointing service.
Food: 1
Service: 1
Ordered pizza and at 4:29 tonight Pizza wasn't delivered until 6:27 We just live in Batavia I called Lou Malnatis Geneva at 6:02 I was on hold for 7 min someone finally answered and transferred me to the manager I was on hold for another 8 min someone else answered and put me on hold again. Then I was told the manager wasn't in and someone would call me tomorrow.
Loved the food especially the fresh salads ....
Atmosphere: 5
Food: 5
Service: 5
Great Chicago style deep dish pizza.... busy place waited in
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Wings
This is the place where Dwayne, The Rock, Johnson met Lou Malnati for the first time and the two of them had a bonding moment over how great Gustavo and the bois make them
Atmosphere: 5
Food: 5
Service: 5
Ordered through Lou's website and scheduled a delivery for 5pm. Got notified at 4 that our food was ready and on the way. It was delivered well before our guests arrived. It was delivered through the door dash and on top of being early, it was not carried flat and the pizzas were ruined. $125 worth of pizza that was terrible.
Food: 1
Service: 1
Forgot to put pizza in. Took forever bad service!!
Service: 1
Restaurantji Recommends
Steer clear of the Geneva location, RaF.Can’t rate food because they never made my order. Manager kept talking over me, provided no apology. I was trying to speak then treating me like I was making a scene when I was trying to ask questions.This was after my husband went inside to pick up order and man with accent was telling my husband he was the only person taking orders all day and did we call a different location. I then called the location and the person who took my order answered the phone, and I explain my husband was inside trying to pick up order that he took from me, I asked where is our order, and asked why person speaking with accent lied and told my husband he was only person taking orders all day. He then put me on hold for manager, so I went inside the location while waiting for someone to come back to phone. Basically no accountability and stated people make mistakes, which is true, but you don’t treat the customer rudely by cutting them off and speaking over them and then say they are making a scene when the manager is the person who escalated it. Then I tell them forget about the order as we could not wait another 35 min. No offer of delivery or anything. Then as I am leaving he apologizes to the people in the waiting room, this really got me boiling so I turned around and said your apologizing to them, you should be apologizing to me. The manager made me out to be a “Karen” while his actions were what escalated the situation.
Food: 1
Service: 1
Steer clear of the Geneva location, RaF. Can't rate food because they never made my order. Manager kept talking over me, provided no apology. I was trying to speak then treating me like I was making a scene when I was trying to ask questions. This was after my husband went inside to pick up order and man with accent was telling my husband he was the only person taking orders all day and did we call a different location. I then called the location and the person who took my order answered the phone, and I explain my husband was inside trying to pick up order that he took from me, I asked where is our order, and asked why person speaking with accent lied and told my husband he was only person taking orders all day. He then put me on hold for manager, so I went inside the location while waiting for someone to come back to phone. Basically no accountability and stated people make mistakes, which is true, but you don't treat the customer rudely by cutting them off and speaking over them and then say they are making a scene when the manager is the person who escalated it. Then I tell them forget about the order as we could not wait another 35 min. No offer of delivery or anything. Then as I am leaving he apologizes to the people in the waiting room, this really got me boiling so I turned around and said your apologizing to them, you should be apologizing to me. The manager made me out to be a "Karen" while his actions were what escalated the situation.
The delivery through doordash is a disaster. Pizza gets here completely uneatable. Sad day today. No more Lou Malnati’s.I got refunded and a new pizza made and i went and picked it up myself. It was greatness. I will only pick up from today, can’t risk doordash garbage to ruin my Lou Malnati’s experience!!!
Food: 5
Service: 5
They started using DoorDash for deliveries which I HATE. It takes 45 min for the driver to get to our house that is 15 min away. Also I never order from door dash because I don’t trust them anyway. Their pizzas arrive cold and it’s overpriced.
As advertised. Took 35 minutes for a small pizza but the waitress was upfront about it. Worth the wait.