I never left a bad review before .. I usually try to understand and work with the business the best I can ,The experience I had today at Shugga Shack was unacceptable therefore my fiancé took me to stop by and grab some food its a new small food business in our neighborhood so we decided to give it a go. He ordered 2 (10 pice wings buffalo)2 Funnel Cakes, 2 Pizza puffswe walked in during no rush hour so we thought it would be at least 10-20 minutes for our food we sat down and waited the complete opposite 40-50 minutes instead . They ran out of ice cream and decided to run to the liquor store to grab ingredients to make the ice cream for the funnel cakes instead of asking us if we wanted a refund . when it was time to grab our food we noticed we were missing a 10 pice wing they told us we didn’t order it when I was right beside my fiancée when he was listening. I am not trying to bash or have other people not go but for 65-70$ I could of went somewhere else
Atmosphere: 2
Food: 2
Service: 1
Felipe Rodriguez
Let me just start off by saying food was kinda okay but the service was horrible. I sat and waited patiently with my woman for my order for 30m and it still wasn’t ready and when I tried asking a question the African American female was so hostile and rude. I finally ended up getting my order after the longest but then they ended up forgetting to ring me up for my wings that i was mainly waiting for.i finally just accepted it and left but for 65$ worth of 4 items i think just spend your money else where. For a small new business I would’ve thought they would’ve tried their absolute best to please their customers. I’m not trying to bring down the business but just trying to put the word out there for the business to see and improve!
Atmosphere: 3
Food: 2
Service: 1
Eric Jones
Not only was this the first place I got a turkey steak that was delicious but the chicken one was even better honestly the best steak sandwiches I've had the fries were cold by that was delivery so I'm sure they delicious cause the sauce is amazing.. highly
Food: 5
Recommended dishes: Turkey Steak
Marlo Mullins
I normally don't leave reviews but I must this time. I really enjoy ordering chicken from here I must say. They chicken never fails me, but this time I wanted something different soI ordered 3 tacos 2 chicken and 1 steak so when my son brought the tacos I open the bag and the tacos was all wrapped together. There was no sauce in the bag for the tacos, and the tacos was so small. I decided to call back and when the lady answered I told her who I was and I ask her where was the meat because it really was no meat on the tacos she chuckled and said no meat I said its very skimpy she said hold on , so I here her speaking with this guy and he said 1 scoop per Taco. I ask the lady where was the sauce for the taco she argued me down that it was in the bottom of the bag, but it was not at no point she said I could come get the sauce people makes mistakes. I am very disappointed ? this is a place of business please be mindful of the way you treat your customers.
Atmosphere: 3
Food: 2
Service: 2
Betty Wiley
Excellent turkey steak
Atmosphere: 5
Food: 5
Service: 5
Jammika Ogletree
I got 3 sweet steaks and 2 fries. 40 something bucks. My dad liked it so that's a plus! I think he should have suggested the combos to us. At least they came with a drink. SOOO. ? I think I'll be back
Atmosphere: 4
Food: 4
Service: 3
benjamin Raimbault
Laid back with some seating. Food was great and didn't take long. Good place for a quick lunch!
Atmosphere: 5
Food: 5
Service: 5
Carl Williams
Great food and beautiful atmosphere...
Atmosphere: 5
Food: 5
Service: 5
yonna Hayes
I went to try them out because I seen them in "The Black Foodies" page. My experience was very different. The first issue was the music was blasting, like you have to yell your order(It's a very small and empty place so I'm not sure why the music had to be that loud). The young lady that took my order wasn't friendly at all. She wasn't rude, but very unwelcoming. I ordered chicken and waffles. They gave me the tiniest wing dings that I've ever saw and they sprinkled them with powered sugar?. The waffle was hard and full off grease. It was made with funnel cake mix (don't know if this is the issue). I ordered fries with sauce and they were soggy and tasteless. I was excited to try this place because there isn't much in the area, but I definitely won't go back.
Atmosphere: 2
Food: 2
Service: 2
Lucille Drake
Atmosphere is beautiful but the food just too greasy for me, please drain the grease PLEASE!!!
VERY poor customer service the girl taking your order is very unprofessional and
Atmosphere: 3
Food: 4
Service: 1
Lanaya Cain
Truly a pleasure to have in the suburbs, food was hot and delicious. Will be here on a regular basis, have informed lots of my bowling family and friends about this place and will be obtaining catering for my events in 2024. My Family and I....LOVE THIS PLACE!!!!! Blessings to Ya!
Atmosphere: 5
Food: 5
Service: 5
John Montgomery
Great food and many options to choose from! The wait was longer than expected, but the food makes up for it. ? We will be back.
Atmosphere: 4
Food: 5
Service: 4
shimjay1
The sweet steak is a good cpoy of the original but not as good. I would only go back because they are closer and the wait is not as long.
Food: 3
Chay
MID— Sandwich fell apart as soon as I picked it up… it’s aaaight. Not worth the price. they have the right idea tho.
I never left a bad review before .. I usually try to understand and work with the business the best I can ,The experience I had today at Shugga Shack was unacceptable therefore my fiancé took me to stop by and grab some food its a new small food business in our neighborhood so we decided to give it a go. He ordered 2 (10 pice wings buffalo)2 Funnel Cakes, 2 Pizza puffswe walked in during no rush hour so we thought it would be at least 10-20 minutes for our food we sat down and waited the complete opposite 40-50 minutes instead . They ran out of ice cream and decided to run to the liquor store to grab ingredients to make the ice cream for the funnel cakes instead of asking us if we wanted a refund . when it was time to grab our food we noticed we were missing a 10 pice wing they told us we didn’t order it when I was right beside my fiancée when he was listening. I am not trying to bash or have other people not go but for 65-70$ I could of went somewhere else
Atmosphere: 2
Food: 2
Service: 1
Let me just start off by saying food was kinda okay but the service was horrible. I sat and waited patiently with my woman for my order for 30m and it still wasn’t ready and when I tried asking a question the African American female was so hostile and rude. I finally ended up getting my order after the longest but then they ended up forgetting to ring me up for my wings that i was mainly waiting for.i finally just accepted it and left but for 65$ worth of 4 items i think just spend your money else where. For a small new business I would’ve thought they would’ve tried their absolute best to please their customers. I’m not trying to bring down the business but just trying to put the word out there for the business to see and improve!
Atmosphere: 3
Food: 2
Service: 1
Not only was this the first place I got a turkey steak that was delicious but the chicken one was even better honestly the best steak sandwiches I've had the fries were cold by that was delivery so I'm sure they delicious cause the sauce is amazing.. highly
Food: 5
Recommended dishes: Turkey Steak
I normally don't leave reviews but I must this time. I really enjoy ordering chicken from here I must say. They chicken never fails me, but this time I wanted something different soI ordered 3 tacos 2 chicken and 1 steak so when my son brought the tacos I open the bag and the tacos was all wrapped together. There was no sauce in the bag for the tacos, and the tacos was so small. I decided to call back and when the lady answered I told her who I was and I ask her where was the meat because it really was no meat on the tacos she chuckled and said no meat I said its very skimpy she said hold on , so I here her speaking with this guy and he said 1 scoop per Taco. I ask the lady where was the sauce for the taco she argued me down that it was in the bottom of the bag, but it was not at no point she said I could come get the sauce people makes mistakes. I am very disappointed ? this is a place of business please be mindful of the way you treat your customers.
Atmosphere: 3
Food: 2
Service: 2
Excellent turkey steak
Atmosphere: 5
Food: 5
Service: 5
I got 3 sweet steaks and 2 fries. 40 something bucks. My dad liked it so that's a plus! I think he should have suggested the combos to us. At least they came with a drink. SOOO. ? I think I'll be back
Atmosphere: 4
Food: 4
Service: 3
Laid back with some seating. Food was great and didn't take long. Good place for a quick lunch!
Atmosphere: 5
Food: 5
Service: 5
Great food and beautiful atmosphere...
Atmosphere: 5
Food: 5
Service: 5
I went to try them out because I seen them in "The Black Foodies" page. My experience was very different. The first issue was the music was blasting, like you have to yell your order(It's a very small and empty place so I'm not sure why the music had to be that loud). The young lady that took my order wasn't friendly at all. She wasn't rude, but very unwelcoming. I ordered chicken and waffles. They gave me the tiniest wing dings that I've ever saw and they sprinkled them with powered sugar?. The waffle was hard and full off grease. It was made with funnel cake mix (don't know if this is the issue). I ordered fries with sauce and they were soggy and tasteless. I was excited to try this place because there isn't much in the area, but I definitely won't go back.
Atmosphere: 2
Food: 2
Service: 2
Atmosphere is beautiful but the food just too greasy for me, please drain the grease PLEASE!!!
Atmosphere: 5
Food: 1
Service: 1
Restaurantji Recommends
VERY poor customer service the girl taking your order is very unprofessional and
Atmosphere: 3
Food: 4
Service: 1
Truly a pleasure to have in the suburbs, food was hot and delicious. Will be here on a regular basis, have informed lots of my bowling family and friends about this place and will be obtaining catering for my events in 2024. My Family and I....LOVE THIS PLACE!!!!! Blessings to Ya!
Atmosphere: 5
Food: 5
Service: 5
Great food and many options to choose from! The wait was longer than expected, but the food makes up for it. ? We will be back.
Atmosphere: 4
Food: 5
Service: 4
The sweet steak is a good cpoy of the original but not as good. I would only go back because they are closer and the wait is not as long.
Food: 3
MID— Sandwich fell apart as soon as I picked it up… it’s aaaight. Not worth the price. they have the right idea tho.
Atmosphere: 5
Food: 3
Service: 2