Just left there. I order Pizza Hut and my girlfriend order chicken from Harold’s Chicken next door. My pizza was ready in about 20 minutes. The chicken 1/2 had passed and the order was still not ready. So my girlfriend was told 10 minutes. So now it’s been 40 minutes and the food was not ready. So my girlfriend asked for a refund. The cashier stated there was no manager there to provide a refund. So she asked the cashier for a number to make a complaint. She was told there is no number. The conversation became very unprofessional. Meanwhile it’s past and hour now and still no food no refund. A manager does come in from the back and he resolve instead of giving a refund he calls the police because of my girlfriend getting loud. So I sent my girlfriend to the car while we waited for the police to come. After speaking to the police I asked now what would be the reason for now providing a refund now. He told me to stop speaking to him. I was very polite and asked why escalate this how about just refunding my money so we can leave. The cashier eventually gave the refund after being in the store about a hour and 20 minutes. I asked the manager was this a franchise store or corporate store. He asked me why am I talking to him. The police responded he thinks it’s a corporate store. I will be spending my experience to the corporate office. Can’t understand what was not reasonable of asking for a refund for not receiving food paid for.I’m editing my review because of the owners reply. The manager on shift should be fired immediately. Your response is based on his account which is not accurate and also which was escalated by him. When he arrived he stated he was the the phone the entire time my girlfriend was requesting the refund. The cashier did not go in the back as you stated was a concern for you staff safety. Also my girlfriend requested to speak to someone in management. She was denied and told they didn’t have a number for her to speak to anyone. Buy more important since a manager was on the phone he should have simple instructed the cashier to provide a refund to remove the customer out the store. Instead he came in the back of the store and was just as aggressive. I spoke to the manager myself after asking my girlfriend to go to the store. He was very unprofessionally in how he spoke to me. Even than I stayed respectful and polite. I asked a perform leaving if this was a cooperate store his response was what do it matter and why I’m I talking to him. You have invested a lot of money to be in business don’t allow someone to ruin your investment. Obviously you have service issues because of the similar repeated reviews. You need to address them. It’s only going to get worse and people do read and make decisions to patronize an establishment based on reviews. Even if you restaurant was extremely busy a wait time of 1 for a chicken dinner is unacceptable. You need to figure out how to provide better interaction service and cut down the wait on food time. May the 4th of this year will make 20 years of me being in business and my employees when at work are a reflection of my vision. I don’t allow them to be big apples at work and still work for me. Bad employees makes the business bad. I would love to meet you and speak in person. Had your manger been more respectful I wouldn't left a review. But we must hold each other accountable for our action. I’m sure if you pulled the other employees aside and cashier she will tell you spoke to the manger very respectful.
Atmosphere: 1
Food: 1
Service: 1
Calvin Wiley
Great Food and their Chicken Sandwiches are better than Popeye's and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Extra Mild Sauce, Combo
Marcus Van Meter
I ordered the catfish 3 wing combo. Wjat I got was not catfish. I dont what's going on with these Harold's lo actions but they are selling other than catfish but harging for catfish. Ots absolutely wrong and illegal!!! #
Food: 1
Gabrielle Sanders
Horrible customer
Atmosphere: 1
Food: 1
Service: 1
Kelly M.
I ordered small gizzard & it took almost 45 minutes. There was only 2 people working. The employees didn't care that I was on lunch & I was late coming back from lunch.
Teiona Mallett
If I could give a negative star I would. The quality of food this place serves should be criminal. I ordered a pizza puff with fries and had to wait 30 mins for it only for it to be cold under cooked in the middle. I took it back to the restaurant and they told me they could re drop another one but they were out of fries and couldn’t do anything about the fries. The fry cook came from the back to yell at me about not wanting hush puppies or okra when I paid for fries. I asked to be compensated for my inconvenience of having to come back to the store and they then told me verbatim “All 3 of us (the workers on duty) stuck our finger in the food before we gave it to you and it was warm so it’s nothing we can do” I asked for a refund and she told me they don’t do refunds so I called the manager and explained what had happened and what was said to me and he was also disgusted by the workers and gave a me a refund. This place needs to give their workers customer service training and hire better cooks because this is the worst Harold’s I have ever been too.
Atmosphere: 1
Food: 1
Service: 1
Seantel Hill
I waited for 30 minutes and my food wasn't hot. They missed a whole breast with no sauce on it.
Atmosphere: 4
Food: 2
Service: 3
Jamaul M.
I had the catfish filet dinner. The food was fresh and my order was correct. My food was ready when I arrived as well. No complaints from me. I would definitely return if I'm in the area and have the taste for some Harold's.
Jay Ef Jai ..
I came here because I had to pick up some equipment from the Best Buy down the street and I didn't want to be riding all around for lunch. I ordered wings, fried hard, and some livers. Everything was delicious. Fried just right. Execution was spot on. Nice little joint inside, too, decorated with sports memorabilia. Luckily, for me, the little joint comes with a TV for the customers to view as you wait... and wait.... and wait.... and wait...for your food.
Clarissa Falkner
Ordered from door dash took almost two hours to get my food just for it to come and the order is wrong ordered fish got old lard smelling chicken smh was my cheat meal so you know I’m mad I wasted my money and time smh I’ll continue to go to the Matteson location no
Food was on point. Hot, fresh and seasoned well. Too much ketchup put on but once I wiped it off, it was on an popping. 1st time but I DEFINITELY WILL RETURNWhen U been blessed, Go
Atmosphere: 3
Food: 5
Service: 3
Johnny Mays
Food was decent. Not better than a lot of other Harolds in the city. One question, why does it take so damn long when it doesn't appear to be crowded?
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Chicken Wings
Darius Jones
It shouldn't take 45 mins for 6 wings. Plus the fries weren't done. Blacks I swear
Brian Walker
Food was decent. It just takes so long
N Master
The chicken wings were too pricey but they still taste pretty good, also try the fish as well with the hot sauce and mild sauce with lemon pepper seasoning.
Just left there. I order Pizza Hut and my girlfriend order chicken from Harold’s Chicken next door. My pizza was ready in about 20 minutes. The chicken 1/2 had passed and the order was still not ready. So my girlfriend was told 10 minutes. So now it’s been 40 minutes and the food was not ready. So my girlfriend asked for a refund. The cashier stated there was no manager there to provide a refund. So she asked the cashier for a number to make a complaint. She was told there is no number. The conversation became very unprofessional. Meanwhile it’s past and hour now and still no food no refund. A manager does come in from the back and he resolve instead of giving a refund he calls the police because of my girlfriend getting loud. So I sent my girlfriend to the car while we waited for the police to come. After speaking to the police I asked now what would be the reason for now providing a refund now. He told me to stop speaking to him. I was very polite and asked why escalate this how about just refunding my money so we can leave. The cashier eventually gave the refund after being in the store about a hour and 20 minutes. I asked the manager was this a franchise store or corporate store. He asked me why am I talking to him. The police responded he thinks it’s a corporate store. I will be spending my experience to the corporate office. Can’t understand what was not reasonable of asking for a refund for not receiving food paid for.I’m editing my review because of the owners reply. The manager on shift should be fired immediately. Your response is based on his account which is not accurate and also which was escalated by him. When he arrived he stated he was the the phone the entire time my girlfriend was requesting the refund. The cashier did not go in the back as you stated was a concern for you staff safety. Also my girlfriend requested to speak to someone in management. She was denied and told they didn’t have a number for her to speak to anyone. Buy more important since a manager was on the phone he should have simple instructed the cashier to provide a refund to remove the customer out the store. Instead he came in the back of the store and was just as aggressive. I spoke to the manager myself after asking my girlfriend to go to the store. He was very unprofessionally in how he spoke to me. Even than I stayed respectful and polite. I asked a perform leaving if this was a cooperate store his response was what do it matter and why I’m I talking to him. You have invested a lot of money to be in business don’t allow someone to ruin your investment. Obviously you have service issues because of the similar repeated reviews. You need to address them. It’s only going to get worse and people do read and make decisions to patronize an establishment based on reviews. Even if you restaurant was extremely busy a wait time of 1 for a chicken dinner is unacceptable. You need to figure out how to provide better interaction service and cut down the wait on food time. May the 4th of this year will make 20 years of me being in business and my employees when at work are a reflection of my vision. I don’t allow them to be big apples at work and still work for me. Bad employees makes the business bad. I would love to meet you and speak in person. Had your manger been more respectful I wouldn't left a review. But we must hold each other accountable for our action. I’m sure if you pulled the other employees aside and cashier she will tell you spoke to the manger very respectful.
Atmosphere: 1
Food: 1
Service: 1
Great Food and their Chicken Sandwiches are better than Popeye's and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Extra Mild Sauce, Combo
I ordered the catfish 3 wing combo. Wjat I got was not catfish. I dont what's going on with these Harold's lo actions but they are selling other than catfish but harging for catfish. Ots absolutely wrong and illegal!!! #
Food: 1
Horrible customer
Atmosphere: 1
Food: 1
Service: 1
I ordered small gizzard & it took almost 45 minutes. There was only 2 people working. The employees didn't care that I was on lunch & I was late coming back from lunch.
If I could give a negative star I would. The quality of food this place serves should be criminal. I ordered a pizza puff with fries and had to wait 30 mins for it only for it to be cold under cooked in the middle. I took it back to the restaurant and they told me they could re drop another one but they were out of fries and couldn’t do anything about the fries. The fry cook came from the back to yell at me about not wanting hush puppies or okra when I paid for fries. I asked to be compensated for my inconvenience of having to come back to the store and they then told me verbatim “All 3 of us (the workers on duty) stuck our finger in the food before we gave it to you and it was warm so it’s nothing we can do” I asked for a refund and she told me they don’t do refunds so I called the manager and explained what had happened and what was said to me and he was also disgusted by the workers and gave a me a refund. This place needs to give their workers customer service training and hire better cooks because this is the worst Harold’s I have ever been too.
Atmosphere: 1
Food: 1
Service: 1
I waited for 30 minutes and my food wasn't hot. They missed a whole breast with no sauce on it.
Atmosphere: 4
Food: 2
Service: 3
I had the catfish filet dinner. The food was fresh and my order was correct. My food was ready when I arrived as well. No complaints from me. I would definitely return if I'm in the area and have the taste for some Harold's.
I came here because I had to pick up some equipment from the Best Buy down the street and I didn't want to be riding all around for lunch. I ordered wings, fried hard, and some livers. Everything was delicious. Fried just right. Execution was spot on. Nice little joint inside, too, decorated with sports memorabilia. Luckily, for me, the little joint comes with a TV for the customers to view as you wait... and wait.... and wait.... and wait...for your food.
Ordered from door dash took almost two hours to get my food just for it to come and the order is wrong ordered fish got old lard smelling chicken smh was my cheat meal so you know I’m mad I wasted my money and time smh I’ll continue to go to the Matteson location no
Food: 1
Service: 1
Restaurantji Recommends
Food was on point. Hot, fresh and seasoned well. Too much ketchup put on but once I wiped it off, it was on an popping. 1st time but I DEFINITELY WILL RETURNWhen U been blessed, Go
Atmosphere: 3
Food: 5
Service: 3
Food was decent. Not better than a lot of other Harolds in the city. One question, why does it take so damn long when it doesn't appear to be crowded?
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Chicken Wings
It shouldn't take 45 mins for 6 wings. Plus the fries weren't done. Blacks I swear
Food was decent. It just takes so long
The chicken wings were too pricey but they still taste pretty good, also try the fish as well with the hot sauce and mild sauce with lemon pepper seasoning.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: 5 Wings, Extra Mild Sauce, Wing, Combo, Gizzard Dinner, Chicken Wings