Don't come through the drive thru at night they always close it at night. 2 days in a row
Chalonda Barnes
The drive through is slow and very unorganized! They over charged me asked me several times when I got to the window what I ordered, then still got my order wrong! I was omw to work and this whole order was just a mess! I will never come to this location again! ZERO STARS!!!
Atmosphere: 1
Food: 1
Service: 1
Steve Gonzalez
One of the staff members there has trouble understanding what is worth it. But for 99% of the time they have been respectful and that's a big deal.
Atmosphere: 2
Food: 5
Service: 2
C Coleman
The Avo Turkey is a big "nothing burger"It literally tastes like nothing! So I picked it apart and my conclusion is you have to stop using these low quality foods. The only thing I enjoyed was the bottled water...
Atmosphere: 1
Food: 1
Service: 3
Quese Grimes
This has to be one of the worst locations customer service is terrible always receiving half my order and the worst part is it always smells like smoke so I call the store to speak to manager just to find out the person was in charge that I spoke with found it funny that I asked for a full
Food: 1
Service: 1
Karen Hammond
I ordered a pickup on-line, when i went to pick up they were out of my soup and incorrectly made one of the sandwiches plus it didn't take the buy one get one coupon off. They told my husband they didn't know how to adrefund it and to take it up with my bank. I would love my money to be
Atmosphere: 1
Food: 2
Service: 1
Claudia .Buddhist
I read all the reviews before I wrote mine and I know we all ain’t lying or crazy. Smh. I came here the other day for the first time and my sister and got a sandwich and soup. I got the avo Turkey sandwich and broccoli cheddar soup. My sister got the tuna sandwich and the vegetable soup. My sandwich was just full of Turkey and it looked like a dog licked it and put it back on the sandwich. It was one pickle and 3 cucumbers. I counted. Even the pickle had no flavor. The soup was fine just not hot. My sister sandwich was so disgusting looking. Looked like someone chewed up the insides of her sandwich and spit it back on the bread. Her soup was fine but not hot either. Ridiculous. First time coming and last time as well!
Atmosphere: 1
Food: 1
Service: 1
Reedfamily
Very rude workers one young lady and waved me off while I was in the drive-through window so I realize that I was missing a whole sandwich and also my soup so I went in the inside to get it also I put another in order for cookies one of the young ladies tell me we did that order already and I said I order again she gave me a very hard time I’m showing her that I ordered cookies in the app. She was basically telling me that I only can order one time not multiple times. What type of business is this that nice staff need to be fired if you wanted to be treated with respect, please go to another potbelly’s not this one.Parking: You can’t park for long because the workers come out and rush you to move
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cookie, Roast Beef
Jessica Marie
Went through the drive-thru today on September 1st, 2023. The service was fast and wonderful. The girl working the drive-thru window was very polite. I had the chicken pot pie soup for the first time and it is out of this world delicious. I can't believe I've been missing out on it all of these years. Will be getting it a lot more. The cheddar broccoli soup is always fabulous as well. Thanks Potbelly for great food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie, A Wreck, Chicken Pot Pie Soup, Turkey Breast
Shawn G. Baby
The potbelly’s in homewood is very professional I had the pleasure of receiving my food from one of the managers named Rickey he was very polite and
It lacks 5 stars only because a few times, they screwed up the order.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Cookie, Turkey Breast
Alantris Muhammad
Went in and had the worst experience no customers were in the store beside me & husband then another young lady came behind us. We watch the girl behind the counter just stand there looking down she never addressed us or looked up to make eye contact but she knew we were standing there. After trying to give her a second to finish doing nothing. She walks away to wash her hand she was moving so slow she could’ve shower as long as it took to wash her hands. She comes back to the counter still don’t look up so we just watching her. Waiting on the her customer service to kick in. No luck there. I look over the counter a catch the other girl eye she says that the girl in front of us will be with us. By this time I’m so hot and disgusted with this girl attitude, and lack of training we decided to leave. I asked the girl at the register for the manager she tells me he’s around somewhere. I guess it was him in the parking talking with another employee when we pulled up. I said to her this is terrible customer service, and if the young lady don’t want to work she shouldn’t be there that was ignorant. I did a complaint online. But I was so upset that I wanted to talk to someone in management. I called up there clearly the lady that answered the phone wasn’t either one of them that was in the store. I asked to speak with the store’s manager she tells me he’s around there doing things! I was like was does that have to do with him getting on the phone. She puts me on hold for over 12 minutes 34 seconds later, still no manager picks up the phone. By this time I’m sure they have plotted together because I said that I was going to call back. After I hung up the phone ,and I called right back no answer. I called from my husband’s phone one of the girls from behind the counter answered not sure which one if it was the rude one or the one at the register at this point. Now they trying to screen my call. I asked again to speak with a manger please . She asked what is was about I said can I talk with your manager , and no I didn’t want to tell her what it was about because I didn’t know if it was the one I had the complaint about. So let the games begin she put the guy that was at the drive through window on the phone as I’m talking to him about the situation he had the audacity to ask me if this girl saw us at the counter that question alone made me know that this wasn’t no manage sir Ray Charle could see us standing there! If he was the manager no wonder the employees act this way. After I gave him the whole run down of the situation at the end of my venting he said oh ok. I said did you just say ok nothing else. Than he said I was just getting my paper together than he said I will talk to her and call my district manager. Which I know wasn’t the manager what manager need to call the district manager to correct a employee for not having respect for customers or customer service skills. Never will I go to this location again, and I will let my friends and family know not to go either.The thing about it is also we was giving this location another try after always getting home and discovering that our food wasn’t right anyway. I might do a action against them at this location. Union Power I will shut it down keep playing! I would give it no stars
Service: 1
William Franklin
It was reasonably good food and the price was okay. A decently run chain.
Atmosphere: 4
Food: 4
Service: 5
Constance Anderson
I went inside to order my food and they put the wrong cheese on the sandwich so I had to wait for them to remake it I paid for my food and had to wait 15 minutes for them to make my salad and put my Mac and cheese into a cup to give it to me.
Atmosphere: 1
Food: 4
Service: 1
Rea J.
Worst service ever. The lady pretty much threw my pickup order into the car for no reason. They don't have any manners whatsoever
Don't come through the drive thru at night they always close it at night. 2 days in a row
The drive through is slow and very unorganized! They over charged me asked me several times when I got to the window what I ordered, then still got my order wrong! I was omw to work and this whole order was just a mess! I will never come to this location again! ZERO STARS!!!
Atmosphere: 1
Food: 1
Service: 1
One of the staff members there has trouble understanding what is worth it. But for 99% of the time they have been respectful and that's a big deal.
Atmosphere: 2
Food: 5
Service: 2
The Avo Turkey is a big "nothing burger"It literally tastes like nothing! So I picked it apart and my conclusion is you have to stop using these low quality foods. The only thing I enjoyed was the bottled water...
Atmosphere: 1
Food: 1
Service: 3
This has to be one of the worst locations customer service is terrible always receiving half my order and the worst part is it always smells like smoke so I call the store to speak to manager just to find out the person was in charge that I spoke with found it funny that I asked for a full
Food: 1
Service: 1
I ordered a pickup on-line, when i went to pick up they were out of my soup and incorrectly made one of the sandwiches plus it didn't take the buy one get one coupon off. They told my husband they didn't know how to adrefund it and to take it up with my bank. I would love my money to be
Atmosphere: 1
Food: 2
Service: 1
I read all the reviews before I wrote mine and I know we all ain’t lying or crazy. Smh. I came here the other day for the first time and my sister and got a sandwich and soup. I got the avo Turkey sandwich and broccoli cheddar soup. My sister got the tuna sandwich and the vegetable soup. My sandwich was just full of Turkey and it looked like a dog licked it and put it back on the sandwich. It was one pickle and 3 cucumbers. I counted. Even the pickle had no flavor. The soup was fine just not hot. My sister sandwich was so disgusting looking. Looked like someone chewed up the insides of her sandwich and spit it back on the bread. Her soup was fine but not hot either. Ridiculous. First time coming and last time as well!
Atmosphere: 1
Food: 1
Service: 1
Very rude workers one young lady and waved me off while I was in the drive-through window so I realize that I was missing a whole sandwich and also my soup so I went in the inside to get it also I put another in order for cookies one of the young ladies tell me we did that order already and I said I order again she gave me a very hard time I’m showing her that I ordered cookies in the app. She was basically telling me that I only can order one time not multiple times. What type of business is this that nice staff need to be fired if you wanted to be treated with respect, please go to another potbelly’s not this one.Parking: You can’t park for long because the workers come out and rush you to move
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cookie, Roast Beef
Went through the drive-thru today on September 1st, 2023. The service was fast and wonderful. The girl working the drive-thru window was very polite. I had the chicken pot pie soup for the first time and it is out of this world delicious. I can't believe I've been missing out on it all of these years. Will be getting it a lot more. The cheddar broccoli soup is always fabulous as well. Thanks Potbelly for great food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie, A Wreck, Chicken Pot Pie Soup, Turkey Breast
The potbelly’s in homewood is very professional I had the pleasure of receiving my food from one of the managers named Rickey he was very polite and
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cookie, Broccoli Cheddar
Restaurantji Recommends
It lacks 5 stars only because a few times, they screwed up the order.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Cookie, Turkey Breast
Went in and had the worst experience no customers were in the store beside me & husband then another young lady came behind us. We watch the girl behind the counter just stand there looking down she never addressed us or looked up to make eye contact but she knew we were standing there. After trying to give her a second to finish doing nothing. She walks away to wash her hand she was moving so slow she could’ve shower as long as it took to wash her hands. She comes back to the counter still don’t look up so we just watching her. Waiting on the her customer service to kick in. No luck there. I look over the counter a catch the other girl eye she says that the girl in front of us will be with us. By this time I’m so hot and disgusted with this girl attitude, and lack of training we decided to leave. I asked the girl at the register for the manager she tells me he’s around somewhere. I guess it was him in the parking talking with another employee when we pulled up. I said to her this is terrible customer service, and if the young lady don’t want to work she shouldn’t be there that was ignorant. I did a complaint online. But I was so upset that I wanted to talk to someone in management. I called up there clearly the lady that answered the phone wasn’t either one of them that was in the store. I asked to speak with the store’s manager she tells me he’s around there doing things! I was like was does that have to do with him getting on the phone. She puts me on hold for over 12 minutes 34 seconds later, still no manager picks up the phone. By this time I’m sure they have plotted together because I said that I was going to call back. After I hung up the phone ,and I called right back no answer. I called from my husband’s phone one of the girls from behind the counter answered not sure which one if it was the rude one or the one at the register at this point. Now they trying to screen my call. I asked again to speak with a manger please . She asked what is was about I said can I talk with your manager , and no I didn’t want to tell her what it was about because I didn’t know if it was the one I had the complaint about. So let the games begin she put the guy that was at the drive through window on the phone as I’m talking to him about the situation he had the audacity to ask me if this girl saw us at the counter that question alone made me know that this wasn’t no manage sir Ray Charle could see us standing there! If he was the manager no wonder the employees act this way. After I gave him the whole run down of the situation at the end of my venting he said oh ok. I said did you just say ok nothing else. Than he said I was just getting my paper together than he said I will talk to her and call my district manager. Which I know wasn’t the manager what manager need to call the district manager to correct a employee for not having respect for customers or customer service skills. Never will I go to this location again, and I will let my friends and family know not to go either.The thing about it is also we was giving this location another try after always getting home and discovering that our food wasn’t right anyway. I might do a action against them at this location. Union Power I will shut it down keep playing! I would give it no stars
Service: 1
It was reasonably good food and the price was okay. A decently run chain.
Atmosphere: 4
Food: 4
Service: 5
I went inside to order my food and they put the wrong cheese on the sandwich so I had to wait for them to remake it I paid for my food and had to wait 15 minutes for them to make my salad and put my Mac and cheese into a cup to give it to me.
Atmosphere: 1
Food: 4
Service: 1
Worst service ever. The lady pretty much threw my pickup order into the car for no reason. They don't have any manners whatsoever