Worst Dunkin’ ever!!! I was on the drive through for over 45mins. The line was horrible. These people were as slow as snails. Never been through a drive thru so slow since I was born.
Atmosphere: 1
Food: 1
Service: 1
norma garcia
I stop here between 5-6 am on weekdays. They never fail at making my coffee PERFECTLY! Anytime I goto a different Dunkin my coffee tastes bad. I appreciate you guys for making a tasty coffee. That is why I keep coming back!
Atmosphere: 5
Food: 5
Service: 5
MonstaGuru
I dont know why but my order consists of an extra expresso shot on the side due to many DDs shorting my order if it is in the drink. These people almost everytime when the ethnic men are running this joint STILL manage to short my order.... how is it my medium coffee is half full??These people always seem extremely bothered they are doing their job and there is only 2 people in the drive thru line.
Atmosphere: 1
Food: 2
Service: 1
Kellie Kesselring
Ordered a hot peppermint mocha and it came out tasting like old, watered down coffee with a small splash of peppermint. I should've known something was up when they asked if I wanted cream and sugar with it. Terrible. I've had better coffee out of a vending machine.
Atmosphere: 2
Food: 1
Service: 2
Ashley T
By far the worst experience ever! Had 4 coffees brought to me not one my right one then when I complained to the manger he just put more stuff online top of a wrong drink. Now I get if I order some crazy drink it was a peppermint mocha and they forgot my donut and fought with me about giving my money
Atmosphere: 1
Food: 1
Service: 1
Keisha Merritt-Grant
They seem to be rushing and my sandwich smelt burnt upon receiving it through drive thru window and it was very brown. I tried to get pass look and smell but still taste burnt. Had to return ask for new one, it was hard as the first one but still not to my liking. Will never go there again. Shorewood did an excellent job with my sandwich before.
Food: 1
Service: 1
Recommended dishes: Sweet Black Pepper Breakfast Sandwich, Donuts
M M.
I used to hate this place, horrible service, bad coffee, stale donuts. I dropped in today solely because I had to pee. One of the workers there was super sweet, dropped her mop to get me the bathroom key. The place was super dirty the last time I went but this girl was scrubbing those floors and counters like god damn Cinderella. I should have asked her for her name so I could mention her. I then went through the drive through and got one of the BEST coffees I have ever had in my life.
Eric Staehlin
Workers were wrestling in the store. No customers were in the store. We were only ones in line when we ordered thru drive thru. An it literally took twenty minutes to get our 4 drinks and mine was wrong. I wasn't gonna wait again so I left. While I was waiting 3 other cars got there order an left while I was stuck waiting cause I pulled forward like they asked me too even though no one was behind me when I paid! I'd avoid this location or hope for different employees to make my order next time.
Atmosphere: 1
Food: 2
Service: 1
Miguel zavala
Today 09/23/2023 i bought 2 donuts and mango refresher and 2 egg wraps. And they were moldy and my daughter threw up. Going to speak to manager today!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Egg and Cheese, Donuts
Edwin Stonebraker
This is the third time I went here and the girls customer service is the worst! She has this attitude like I’m bothering her while she has her phone in hand. I’m talking to
Yazira is a darling Absolutely amazing service and care. We love her.
Food: 5
Service: 1
Martha Aparicio
I recommend this DD always have my drink the way I like it without mistakesParking: A lot of parking easy accessWheelchair accessibility: Entrance and exit door had access to wheelchair
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Morning Coffee Stop, Hash Browns, Bacon Egg and Cheese, Iced Latte, Coolatta, Bagels, Egg and Cheese, Donuts
Jacob Setchell
After 20mins and getting only the Medium cappuccino blast, I had to ask for a refund for the 3 2scoop bowls ordered and creature creation. They opened the drawer and handed me $15. The order was $29. So my medium blast cost $15 then. Never again.
Atmosphere: 2
Food: 3
Service: 1
N A
The last several experiences at this location have been horrible. The crew are not friendly and inside is a MESS. They also are limited on what they offer with their donuts. The most recent visit they made a mistake and refused to fix it. When I asked for the franchisee info to have that person rectify the situation some kid named 'Maddox' working there refuse to give it to me "..because he'd be really mad." He told me to Google the store phone # and try calling that. The look of stupidity I have him must have been priceless. He's the one that overcharged my app and made the error.That is the way Dunkin deals with problems when you call customer service or use the app bot: they have you speak with the franchisee. You don't 'Google the store'.. I've had other locations willingly and happily provide that contact info if a restaurant has ever made an error that they can't fix (mainly referring to being overcharged on the app and the crew person doesn't know how to fix the $ on the app).Eventually I had a request in through customer service for the franchisee to call me. That was 2wks ago & no call or email from them ever came.Based on how messy this location is, how LONG the drive-thru waits can be (>10mins), how rude and incapable the kids working there are...it should be evaluated from a regional manager and considered closed. It's really gotten that badly mismanaged.
Atmosphere: 1
Service: 1
Sara B
Went through the drive through lady very rude didn’t give me straws so I waited in the drive through window and she got mad and said what do you want now very rude and unprofessional.
Worst Dunkin’ ever!!! I was on the drive through for over 45mins. The line was horrible. These people were as slow as snails. Never been through a drive thru so slow since I was born.
Atmosphere: 1
Food: 1
Service: 1
I stop here between 5-6 am on weekdays. They never fail at making my coffee PERFECTLY! Anytime I goto a different Dunkin my coffee tastes bad. I appreciate you guys for making a tasty coffee. That is why I keep coming back!
Atmosphere: 5
Food: 5
Service: 5
I dont know why but my order consists of an extra expresso shot on the side due to many DDs shorting my order if it is in the drink. These people almost everytime when the ethnic men are running this joint STILL manage to short my order.... how is it my medium coffee is half full??These people always seem extremely bothered they are doing their job and there is only 2 people in the drive thru line.
Atmosphere: 1
Food: 2
Service: 1
Ordered a hot peppermint mocha and it came out tasting like old, watered down coffee with a small splash of peppermint. I should've known something was up when they asked if I wanted cream and sugar with it. Terrible. I've had better coffee out of a vending machine.
Atmosphere: 2
Food: 1
Service: 2
By far the worst experience ever! Had 4 coffees brought to me not one my right one then when I complained to the manger he just put more stuff online top of a wrong drink. Now I get if I order some crazy drink it was a peppermint mocha and they forgot my donut and fought with me about giving my money
Atmosphere: 1
Food: 1
Service: 1
They seem to be rushing and my sandwich smelt burnt upon receiving it through drive thru window and it was very brown. I tried to get pass look and smell but still taste burnt. Had to return ask for new one, it was hard as the first one but still not to my liking. Will never go there again. Shorewood did an excellent job with my sandwich before.
Food: 1
Service: 1
Recommended dishes: Sweet Black Pepper Breakfast Sandwich, Donuts
I used to hate this place, horrible service, bad coffee, stale donuts. I dropped in today solely because I had to pee. One of the workers there was super sweet, dropped her mop to get me the bathroom key. The place was super dirty the last time I went but this girl was scrubbing those floors and counters like god damn Cinderella. I should have asked her for her name so I could mention her. I then went through the drive through and got one of the BEST coffees I have ever had in my life.
Workers were wrestling in the store. No customers were in the store. We were only ones in line when we ordered thru drive thru. An it literally took twenty minutes to get our 4 drinks and mine was wrong. I wasn't gonna wait again so I left. While I was waiting 3 other cars got there order an left while I was stuck waiting cause I pulled forward like they asked me too even though no one was behind me when I paid! I'd avoid this location or hope for different employees to make my order next time.
Atmosphere: 1
Food: 2
Service: 1
Today 09/23/2023 i bought 2 donuts and mango refresher and 2 egg wraps. And they were moldy and my daughter threw up. Going to speak to manager today!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Egg and Cheese, Donuts
This is the third time I went here and the girls customer service is the worst! She has this attitude like I’m bothering her while she has her phone in hand. I’m talking to
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Yazira is a darling Absolutely amazing service and care. We love her.
Food: 5
Service: 1
I recommend this DD always have my drink the way I like it without mistakesParking: A lot of parking easy accessWheelchair accessibility: Entrance and exit door had access to wheelchair
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Morning Coffee Stop, Hash Browns, Bacon Egg and Cheese, Iced Latte, Coolatta, Bagels, Egg and Cheese, Donuts
After 20mins and getting only the Medium cappuccino blast, I had to ask for a refund for the 3 2scoop bowls ordered and creature creation. They opened the drawer and handed me $15. The order was $29. So my medium blast cost $15 then. Never again.
Atmosphere: 2
Food: 3
Service: 1
The last several experiences at this location have been horrible. The crew are not friendly and inside is a MESS. They also are limited on what they offer with their donuts. The most recent visit they made a mistake and refused to fix it. When I asked for the franchisee info to have that person rectify the situation some kid named 'Maddox' working there refuse to give it to me "..because he'd be really mad." He told me to Google the store phone # and try calling that. The look of stupidity I have him must have been priceless. He's the one that overcharged my app and made the error.That is the way Dunkin deals with problems when you call customer service or use the app bot: they have you speak with the franchisee. You don't 'Google the store'.. I've had other locations willingly and happily provide that contact info if a restaurant has ever made an error that they can't fix (mainly referring to being overcharged on the app and the crew person doesn't know how to fix the $ on the app).Eventually I had a request in through customer service for the franchisee to call me. That was 2wks ago & no call or email from them ever came.Based on how messy this location is, how LONG the drive-thru waits can be (>10mins), how rude and incapable the kids working there are...it should be evaluated from a regional manager and considered closed. It's really gotten that badly mismanaged.
Atmosphere: 1
Service: 1
Went through the drive through lady very rude didn’t give me straws so I waited in the drive through window and she got mad and said what do you want now very rude and unprofessional.
Atmosphere: 1
Food: 3
Service: 1