Entire order wrong, missing items, missing portions I paid extra for. 50 dollars wasted
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Jared Cole
Youre giving away free food to high school kids who wore a jersey.. attracting customers who don't even have their own money. If that's your plan, cool. But how do you run out of tortillas.. and steak and sour cream and brown rice. This place literally serves 4 different things, keeping up with inventory shouldn't be hard at all. If you can't even make a burrito just close the doors?
Bij Dikh
It's not bad, but I swear they ration food here like we're in a great depression. I order a bowl with everything but fajita vegies, and each time the bowl isn't even full. Doesn't matter what time I order, it's always about half full. Just get Qdoba.
Atmosphere: 2
Food: 4
Service: 3
Krzysztof Kurek
Today, wrong order again, paid extra for two sets of guacamole, and neither of them was available.?
Atmosphere: 5
Food: 5
Service: 1
Maythe Solis
Don’t bother ordering online. You will wait a LONG time and you will most likely be missing ingredients or chips/drinks AND whatever you do get, it will be SMALL portion. If you order there, expect small portions and expect them to be out of some ingredients.I went to this location after shopping At Deer park stores. I ordered online to make it easy for me to just pick up. I go in and there were 3 people waiting for their online orders. The person making the online krders in the back, would only come out when she had two different orders ready, but that would take her SEVERAL minutes. More people who ordered online kept coming in and waiting. Two customers asked about their orders and the cashier went to the back and got them in a second. They were ready already! Why didn’t anyone bring them out to the shelf? Anyway, it was finally just me and 5 other guys waiting for online orders. Mine finally came out along with two other orders.I start walking to the exit and I decide to check my order before leaving. I ordered a veggie bowl. The veggie bowl had no guacamole and this was not communicated to me. I went back and they said I had to wait 5 MORE minutes.When I got home, I realized the portion of food was very small to the palatine and Arlington Heights chipotle locations. I had ordered extra fajita peppers and was only given two slices. Also I was given the smallest sprinkle of cheese. I normally don’t ever finish a chipotle bowl in one seating, but this time I did because it was not much.Other people were going up complaining they weren’t given their drinks with their online order and also other complained they weren’t given the chips they paid for. Cashier said they were out of chips. No apologies.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Burrito Bowl
Alex Lopez
Food was terrible, additionally not all ingredients available at the time I placed my order what it makes that ridiculous since instead of prepare more, they just decided to not serve it!Very disappointed and hopefully takes care about it
Atmosphere: 1
Food: 1
Service: 1
William Schlitz
This chipotle is below-average - Staff seem inexperienced, food can be old, and lines are always extremely long.
Kristian Vizcarra
Offensive rap music with swear words was being played loudly during an in-store visits. Had gotten multiple delivery orders incorrect (missing items like no kid's drinks, no chips and guac, no kid's fruit, etc).
Atmosphere: 2
Food: 3
Service: 1
Emily Vizcarra
Do not order for delivery from this location through the Chipotle app or any other delivery app. We have had issues every time, from our order being canceled, to the kids orders being wrong, missing items, but today they delivered someone else’s order to us and trying to get it resolved through their online chat is a nightmare. We ordered for 2 adults and 5 kids and just wanted to know if our order was maybe still at the store and we would pick it up, but no way of finding that out because when you call them you can’t get a hold of the store. We have given so many chances, but honestly we will never order again.
Ambush Falcon
Ran by a bunch of idiots, this place needs better management and older adults.
Horrible service. Delayed delivery is mobile orders
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Burrito Bowl
Mark M
Just stopped at Kildeer location and never again. Service is terrible and their attitude horrible. Dirty tables and sticky floor. Small portions and dry meats. When I pointed it to the manager he’s appeared to be totally not impressed. I think this fast food spot is not quite ready for this neighborhood customers.Never again.
Atmosphere: 1
Food: 1
Service: 1
Randa Clark
They were out of corn salsa, guacamole, and lettuce at dinner time on a Thursday and charged full price for the burrito bowl.
Atmosphere: 1
Food: 1
Service: 1
Allison
If you place an order head don't expect it to be remotely correct (This has happened multiple times now) and don't think that you are going to get help fixing it. After getting my food home and realizing it was wrong, I brought it back into the store to have it corrected and everybody was ridiculously rude.
Atmosphere: 1
Food: 1
Service: 1
Xristo Apostolopoulos
8pm shift just stared at me with phones out and didn’t take my order. Walked out, never again.
Entire order wrong, missing items, missing portions I paid extra for. 50 dollars wasted
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Youre giving away free food to high school kids who wore a jersey.. attracting customers who don't even have their own money. If that's your plan, cool. But how do you run out of tortillas.. and steak and sour cream and brown rice. This place literally serves 4 different things, keeping up with inventory shouldn't be hard at all. If you can't even make a burrito just close the doors?
It's not bad, but I swear they ration food here like we're in a great depression. I order a bowl with everything but fajita vegies, and each time the bowl isn't even full. Doesn't matter what time I order, it's always about half full. Just get Qdoba.
Atmosphere: 2
Food: 4
Service: 3
Today, wrong order again, paid extra for two sets of guacamole, and neither of them was available.?
Atmosphere: 5
Food: 5
Service: 1
Don’t bother ordering online. You will wait a LONG time and you will most likely be missing ingredients or chips/drinks AND whatever you do get, it will be SMALL portion. If you order there, expect small portions and expect them to be out of some ingredients.I went to this location after shopping At Deer park stores. I ordered online to make it easy for me to just pick up. I go in and there were 3 people waiting for their online orders. The person making the online krders in the back, would only come out when she had two different orders ready, but that would take her SEVERAL minutes. More people who ordered online kept coming in and waiting. Two customers asked about their orders and the cashier went to the back and got them in a second. They were ready already! Why didn’t anyone bring them out to the shelf? Anyway, it was finally just me and 5 other guys waiting for online orders. Mine finally came out along with two other orders.I start walking to the exit and I decide to check my order before leaving. I ordered a veggie bowl. The veggie bowl had no guacamole and this was not communicated to me. I went back and they said I had to wait 5 MORE minutes.When I got home, I realized the portion of food was very small to the palatine and Arlington Heights chipotle locations. I had ordered extra fajita peppers and was only given two slices. Also I was given the smallest sprinkle of cheese. I normally don’t ever finish a chipotle bowl in one seating, but this time I did because it was not much.Other people were going up complaining they weren’t given their drinks with their online order and also other complained they weren’t given the chips they paid for. Cashier said they were out of chips. No apologies.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Burrito Bowl
Food was terrible, additionally not all ingredients available at the time I placed my order what it makes that ridiculous since instead of prepare more, they just decided to not serve it!Very disappointed and hopefully takes care about it
Atmosphere: 1
Food: 1
Service: 1
This chipotle is below-average - Staff seem inexperienced, food can be old, and lines are always extremely long.
Offensive rap music with swear words was being played loudly during an in-store visits. Had gotten multiple delivery orders incorrect (missing items like no kid's drinks, no chips and guac, no kid's fruit, etc).
Atmosphere: 2
Food: 3
Service: 1
Do not order for delivery from this location through the Chipotle app or any other delivery app. We have had issues every time, from our order being canceled, to the kids orders being wrong, missing items, but today they delivered someone else’s order to us and trying to get it resolved through their online chat is a nightmare. We ordered for 2 adults and 5 kids and just wanted to know if our order was maybe still at the store and we would pick it up, but no way of finding that out because when you call them you can’t get a hold of the store. We have given so many chances, but honestly we will never order again.
Ran by a bunch of idiots, this place needs better management and older adults.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Horrible service. Delayed delivery is mobile orders
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Burrito Bowl
Just stopped at Kildeer location and never again. Service is terrible and their attitude horrible. Dirty tables and sticky floor. Small portions and dry meats. When I pointed it to the manager he’s appeared to be totally not impressed. I think this fast food spot is not quite ready for this neighborhood customers.Never again.
Atmosphere: 1
Food: 1
Service: 1
They were out of corn salsa, guacamole, and lettuce at dinner time on a Thursday and charged full price for the burrito bowl.
Atmosphere: 1
Food: 1
Service: 1
If you place an order head don't expect it to be remotely correct (This has happened multiple times now) and don't think that you are going to get help fixing it. After getting my food home and realizing it was wrong, I brought it back into the store to have it corrected and everybody was ridiculously rude.
Atmosphere: 1
Food: 1
Service: 1
8pm shift just stared at me with phones out and didn’t take my order. Walked out, never again.
Atmosphere: 1
Food: 1
Service: 1