Professional and very attentive even though they were short handed
Michelle Cap
The food is great but the service is dissapointing. They are wild inconsistent, whenever I order pickup they were late SEVERAL times and I always let it slide because I understand things are tough right now... but please be honest about your wait times and don't make me wait an extra 40 minutes. I ordered the meal as I usually do and did not receive my soup and bread and pie despite the meal being the same price.Upsetting to see how this place has changed, not to mention their new hours are trash
Detonya A.
The service is horrible I have never encountered such rudeness the Lansing il location should be closed. I called to speak with them about my order a young lady put me on hold for 30 munutes to speak with the manager about my order the manager was so rude when she got on the phone i never got to finish telling her the issue she cut me off rudely with a nasty tone and then hung up in my face. I will never spend money at this establishment again. I usually go to the location in Schererville where they have excellent customer service. They need to have the managers at Schererville train or re-educate the managers and staff in Lansing or close the Lansing location.
Diann Crews
Very accommodating for our large family of 15. The food was excellent. Our waitress was not assisted by managers as I would have expected as she was overwhelmed. She was well compensated for her efforts!
Anna Sylvester
Customer Service Skills were Great and the food was delicious. For the money I spent it was worth the price and more. I'll recommend this place to my family and friends
Krystal Hill
The food was okay, nothing to write home about but not bad. The hostess was not wearing a bra and you could definitely tell, it was uncomfortable. We had 2 different waitresses and both of them were terrible. When we asked for a box, we waited 20 mins before we saw one of the waitresses again and we again asked for a box. Another 10 mins go by and then we ask for the check. She gives us A check, but not ours. And of course we waited another 10 mins for one of them to come back so we could tell them. Another 10 mins before they found the right check. We could see both of the waitresses just standing around talking to each other while we (and all the people around us) waited. Overall, the food was okay and the service was terrible. We won't be returning to this Round the Clock.
samuel robinson
The service was good but there was a huge argument that broke out from the back with a waitress yelling, screaming and cursing at another staff member. It was more than unsettling on a Saturday afternoon. I was not my choice to visit there and not looking forward to a return visit.
Elizabeth Flores
Love this place and the food,really good ?
Angelene Pair
Are you serious? My Aunt who does not live in Lansing and has never been here, could not get the senior discount and her birthday is one week away! The food is good, the waitress was kind and efficient. However, whoever the manager is, put a bad taste my mouth that you need identification from the sweet gray haired lady. I'll be back but I'm not a happy customer today.
Richard Fredrick
I understand that if you have a large party that you may have to wait but at this particular Round the Clock they had us wait 45 minutes telling us they wouldn't have a table as we look at a table for a party of more than 13 which was our number sit uncleaned we also witnessed four of the tables get cleaned in the entire time we waited there around the tables they said they were going to get for usinsult came to injury when a couple got up from another table close to wear they were going to seat us leavethis couple got there after we did so we leftI do not recommend Round the Clock I do understand Staffing I do understand the number of patrons but they were not busy as several single, double tables with for chairs around them were emptyso we left with the 2 elderly 1 handicapped and 6 other individuals to a much better place
I understand closing at 3pm because of a shortage of workers. But it wasn't that busy. And I watched at least three servers standing around the hostess area the whole time. Food was good. Wait for a table was long. Server was Carissa, Caliya? And she was amazing. Good job with a huge table full of people and one really picky one. She must have cleared at least $60 in tips, and well earned. Great service.
Patricia Boyd
For better than 3 years, I hadn't eaten at this Round The Clock due to poor food taste, food preparation and customer service. However, this time the food was properly prepared and quite tasty. The server, alone with management were courteous.
Pamela C.
When I was being seated the table was dirty so I had to wait until it was cleaned off which didn't take long at all, however the reason for my 2 star rating was the food just wasn't that great. I had pancakes which were like sponges, American potatoes which had no seasonings not even an onion or bell pepper, I had to drown it in salt and pepper which I am NOT an advocate for adding salt to anything. Lastly I had fatty under cooked bacon. The service was wonderful but I'll pass on the food. Probably won't be returning.
Robert J.
Outside of good food served, the service is lousy and the place is dirty. We had to ask someone to come clean a booth they sat us at; food all over table and floor. The person who came to clean was upset, and now we come to find out she's our waitress. Used to come here on a regular basis, but it's time to go somewhere else to dine.
Anthony Jarrells
Was craving for a good omelet for months! Finally ran upon a real good one. Enjoyed my breakfast there. So much so that it was more than I could eat in one sitting. I had to get doggie bag. Will be returning!!
Professional and very attentive even though they were short handed
The food is great but the service is dissapointing. They are wild inconsistent, whenever I order pickup they were late SEVERAL times and I always let it slide because I understand things are tough right now... but please be honest about your wait times and don't make me wait an extra 40 minutes. I ordered the meal as I usually do and did not receive my soup and bread and pie despite the meal being the same price.Upsetting to see how this place has changed, not to mention their new hours are trash
The service is horrible I have never encountered such rudeness the Lansing il location should be closed. I called to speak with them about my order a young lady put me on hold for 30 munutes to speak with the manager about my order the manager was so rude when she got on the phone i never got to finish telling her the issue she cut me off rudely with a nasty tone and then hung up in my face. I will never spend money at this establishment again. I usually go to the location in Schererville where they have excellent customer service. They need to have the managers at Schererville train or re-educate the managers and staff in Lansing or close the Lansing location.
Very accommodating for our large family of 15. The food was excellent. Our waitress was not assisted by managers as I would have expected as she was overwhelmed. She was well compensated for her efforts!
Customer Service Skills were Great and the food was delicious. For the money I spent it was worth the price and more. I'll recommend this place to my family and friends
The food was okay, nothing to write home about but not bad. The hostess was not wearing a bra and you could definitely tell, it was uncomfortable. We had 2 different waitresses and both of them were terrible. When we asked for a box, we waited 20 mins before we saw one of the waitresses again and we again asked for a box. Another 10 mins go by and then we ask for the check. She gives us A check, but not ours. And of course we waited another 10 mins for one of them to come back so we could tell them. Another 10 mins before they found the right check. We could see both of the waitresses just standing around talking to each other while we (and all the people around us) waited. Overall, the food was okay and the service was terrible. We won't be returning to this Round the Clock.
The service was good but there was a huge argument that broke out from the back with a waitress yelling, screaming and cursing at another staff member. It was more than unsettling on a Saturday afternoon. I was not my choice to visit there and not looking forward to a return visit.
Love this place and the food,really good ?
Are you serious? My Aunt who does not live in Lansing and has never been here, could not get the senior discount and her birthday is one week away! The food is good, the waitress was kind and efficient. However, whoever the manager is, put a bad taste my mouth that you need identification from the sweet gray haired lady. I'll be back but I'm not a happy customer today.
I understand that if you have a large party that you may have to wait but at this particular Round the Clock they had us wait 45 minutes telling us they wouldn't have a table as we look at a table for a party of more than 13 which was our number sit uncleaned we also witnessed four of the tables get cleaned in the entire time we waited there around the tables they said they were going to get for usinsult came to injury when a couple got up from another table close to wear they were going to seat us leavethis couple got there after we did so we leftI do not recommend Round the Clock I do understand Staffing I do understand the number of patrons but they were not busy as several single, double tables with for chairs around them were emptyso we left with the 2 elderly 1 handicapped and 6 other individuals to a much better place
Restaurantji Recommends
I understand closing at 3pm because of a shortage of workers. But it wasn't that busy. And I watched at least three servers standing around the hostess area the whole time. Food was good. Wait for a table was long. Server was Carissa, Caliya? And she was amazing. Good job with a huge table full of people and one really picky one. She must have cleared at least $60 in tips, and well earned. Great service.
For better than 3 years, I hadn't eaten at this Round The Clock due to poor food taste, food preparation and customer service. However, this time the food was properly prepared and quite tasty. The server, alone with management were courteous.
When I was being seated the table was dirty so I had to wait until it was cleaned off which didn't take long at all, however the reason for my 2 star rating was the food just wasn't that great. I had pancakes which were like sponges, American potatoes which had no seasonings not even an onion or bell pepper, I had to drown it in salt and pepper which I am NOT an advocate for adding salt to anything. Lastly I had fatty under cooked bacon. The service was wonderful but I'll pass on the food. Probably won't be returning.
Outside of good food served, the service is lousy and the place is dirty. We had to ask someone to come clean a booth they sat us at; food all over table and floor. The person who came to clean was upset, and now we come to find out she's our waitress. Used to come here on a regular basis, but it's time to go somewhere else to dine.
Was craving for a good omelet for months! Finally ran upon a real good one. Enjoyed my breakfast there. So much so that it was more than I could eat in one sitting. I had to get doggie bag. Will be returning!!