Chipotle Mexican Grill

139 N Milwaukee Ave, Libertyville
(847) 932-4646

Recent Reviews

Landon Mendoza

Horrible experience. The manager who is always in around lunch time is constantly in a bad mood and reprimands people for not doing anything. Overall makes the experience much worse, thanks a lot manager.

Atmosphere: 1

Food: 1

Service: 1

Riley

It’s either a hit or a miss. Rice is undercooked sometimes. It’s always new staff every month it seems like too.

Food: 2

john appleseed

Their food is great, but wow the lack of following directions is unparamount. Pay attention to whose order you’re putting in the bag. Several times already chipotle has got my order completely wrong. Pay attention. You folks aren’t cheap.

Atmosphere: 5

Food: 5

Service: 1

cody brown

Got double chicken and they skimped me and completely forgot things in my online order bowl check ur food before you

Atmosphere: 1

Food: 1

Service: 1

Limbo Sway

Ordered a chicken bowl with extra chicken online for pick up. The bowl had less meat than a regular bowl that you pick in person. The rice was under cooked and cold.Update. Ordered again online. The plate is half empty. I don't understand the skimping in this location

Atmosphere: 2

Food: 1

Service: 2

Recommended dishes: Burrito Bowl

Julie Ruffatti

Guac is always brown, staff is never kind, everything is messy. Chips were burnt this time. This chipotle is run terribly.

Atmosphere: 1

Food: 1

Service: 1

Mubashira Aziz

Vegetarian options: Service and customer service was poor and in satisfactory. Food quality is not acceptable. My guacamole was dark brown, faijta vegs were soooo huge .i , had a piece of meat in my queso .. I’m a Vegetarian. This is by far the. Worst experience. Please keep vegetarian options, separate from new options, or change gloves when you dispense meat versus non-products. This is very misleading vegan/vegetarian. It turned sand that people do eat meat, however hygiene and caution should be Valued (taken seriously)

Atmosphere: 2

Food: 2

Service: 1

Syndee Mears

Was one of the first customers of the day, but the food on the line looked like it was there for a while. I found several pieces of gristle in the steak, and the guacamole had 3 pieces of the little stem. I asked for a few chips, received 7, and was charged $1.50.

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Burrito Bowl

Marilu Luna

Ridiculous. Ordered a catering for a company luncheon and they forgot to deliver tortillas and wanted to hit me with another $25 fee for sending them out as they use a third-party delivery vendor. It was their mistake and refused to pay for it. By the way it was a catering order over $300.

Service: 1

Spliff Gram

Every time I come in the employees have a terrible attitude and the counter is always messy but that’s not what’s reallyy annoying. What’s annoying is when all the guac on my order is a completely frozen inedible avocado with the skin still on it that bends my metal fork when trying to mash it up. I got a side of guac that was also just a frozen avocado. On top of that the chicken is overly salty and rice undercooked. Everything seems to just be going downhill. I still give the service 2 stars as I understand they probably don’t get paid enough to care and maybe they were having a bad day. I tried calling to complain but the computer answering system that tries to decipher key words did not understand “complaint about frozen avocados” and I couldn't get through to a real person. I wasn’t even going to post this review as I won’t be going back after being disappointed for the last time, but maybe this will validate someone else feeling the same way. If you’re also a victim of terrible chipotle food and service I hear you and see you. You deserve better. Love yourself and accept that maybe Qdoba is a better option.

Atmosphere: 1

Food: 1

Service: 2

Colleen K.

The employees were more concerned talking and joking with each other instead of taking my order. Chips were stale, chunk of the avocado peel was in my gauc, and the meat taste like it had been sitting out for a while. Qdoba is soooooo much better.

Chris B.

Came at 9:00 for a burrito bowl and there was no white rice no salad dressing and service was like the workers didn't want to be there. Will def go to another location next time

M.A.R.G. Brick Paving Landscape Maintenance

Really clean and fresh delicious food. Very hot! Thank you!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl, Lettuce Guacamole Cheese

Ariel D.

The second time I came to this location where the employees are talking and Not even noticing customer are waiting to order.The guy rayza was very rude taking his sweet time looking at his phone and telling me one minute.And again when I was ready to pay he looked at his phone and said one minute.Really? He is working and looking at his phone was the priority.Never coming back here. Very disappointed with the service.

Vicky Ferguson

Everything tasted great and the extra time you took to go above and beyond for me as a customer is greatly appreciated.

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