This place was better before it opened. Wrong orders, long lines; & they do not accept their website
Atmosphere: 1
Food: 1
Service: 1
GREG KOZIARSKI
Each time I make my order there they are forgetting to put everythingToday I pick up my order did not check the bag, they didint give my 1 chicken
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cajun Fries, Chicken Sandwich
Silvia Aguilar
Bad service, I ordered 16 pieces and they put everything in a single box in a pile and threw the entrees into the bag, the lids of the coleslaw and mashed potatoes were opened.(Bad attention, I ordered 16 pieces and he put everything in a single box in a pile and threw the entrees into the bag, the lids of the coleslaw and daddy's puree were opened.
Atmosphere: 1
Food: 5
Service: 1
Matt Yarbrough
Tried Popeyes again after a year of abstaining, no real improvements in the food. The order was efficient, timely, and hot. However the staff were entirely too loud behind the counter with their personal yackety- Yack!
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Wings, Red Beans Rice
Sam Salaymeh (Spank’ys gyros)
Is the very bad never
Atmosphere: 1
Food: 1
Service: 1
Mondragon Carm
So every time I order from here they mess up my order they never include plasticware and even when you like order the chicken wings they don't flip it in the sauce they literally just doubt it in the sauce it's like they do nothing to show like they care about their brand...
Atmosphere: 1
Food: 1
Service: 1
Mary McCowan
Getting better the kids they d I d have working there were useless now they have adult working with younger people that are polite and on the ball. Thanks for the changeParking: Plenty of parkingKid-friendliness: Plenty of room for children. No play placeWheelchair accessibility: Handicap parking and tables
Popeyes sent me a deal in my email for buy 6 wings and get a second 6 wings for $1. I ordered and the wings were old and bruised. I called the popeyes literally 8 times from the number on my receipt which is a Rockford number but to no avail no one answered the phone.I didn't take the food back the same day I took it back the next day because of the distance. When I enter the store the staff at the front was stretching and yawning and didnt speak but did ask how can he help. I asked for a manager and when the manager came to address me he also did not say hello and his countenance was very drab nor did he ask how can he help me. So I told him about me calling the store multiple times with no answer at all and questioned was the number on the receipt the correct number and he said yes and that's all. Then I showed him my food from the day before cuz I didn't eat none of it and he looked at and asked for my receipt. Never addressed the issue of my complaint and said to me how much I paid for the food and thst He could give me something comparable or replaced the wings never offered a refund or an apology for any of my disdain of the food or service at this popeyes. I was hungry so I chose to eat tenders instead of the Buffalo wings. His staff at the front desk made the order and the manager handed me my food with a unempathetic thank you still with no apology. I left without getting either of their names because I was so ready to leave that place and never go back. This is one of the poorest customer service I've ever recieved. Hated it!
Atmosphere: 3
Food: 1
Service: 1
Mark Joyce
If only the service matched the taste of the food. It is very disappointing to place an order, pay for, and then get home only to find that half your meal that you paid for is missing. There is a KFC a few blocks down the road that is equally poor at getting drive thru orders correct. Buyer be ware and check every part of your order before you leave the location. I even had an order screwed up that I went inside the store to order! Ridiculous.
This Popeyes location couldn't put a drive-through order together right to save its life! If I had to estimate, the orders are wrong at this location 50% of the time... and that's putting it conservatively. I've checked the orders, had them be wrong, and be told it wasn't what I ordered... and they begrudgingly fix it because there's a receipt. I had hopes this location wouldn't be worse than KFC down the street; they are vying for first place. I worked in fast food as a teenager and it was the responsibility of the expeditor, cashier, or manager to make sure an order is right; that clearly doesn't happen. At this point you cannot pull away until entire order is checked for accuracy EVERY SINGLE TIME.
Atmosphere: 1
Food: 1
Service: 1
jeff N
Help was nice. Cashier jelpful Food just as should be. No drink lids. Self serve section (drink area, condiments) not stocked even though was slow for our whole visit.
Atmosphere: 3
Food: 5
Service: 4
Mitchll Miller
Good food 12 wing's sweet
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Spicy Chicken Sandwich Combo, Wings Two Can Dine 17 99, Mashed Potatoes, Spicy Chicken Sandwich, Wings, Sandwich Combo, Cajun Fries, Popcorn, Red Beans Rice, Sandwich, Chicken Sandwich, Mac & Cheese Kids' Meal, 16pc Handcrafted Tenders Family Meal, Spicy Blackened Chicken Sandwich, Classic Blackened Bacon & Cheese Chicken Sandwich Dinner, Bayou Buffalo Sauce, 8pc Signature Chicken, 20pc Signature Chicken Family Meal, Cocktail Sauce, Wild Honey Mustard
Raffaela G.
Someone needs to help this place. I've left reviews before on here but this was the second time that they tried to pass along a chicken tender sandwich as their signature sandwich. Not cool anyone who goes there for those Popeyes sandwiches. No how delicious and what a distinctive flavor it has. You put two chicken tenders in there. Shame shame shame
Louis Manzella
This place is full of idiots, who legitimately cannot count. I have never gotten a meal from this restaurant that has gotten my order correct. It’s always short every single time.
This place was better before it opened. Wrong orders, long lines; & they do not accept their website
Atmosphere: 1
Food: 1
Service: 1
Each time I make my order there they are forgetting to put everythingToday I pick up my order did not check the bag, they didint give my 1 chicken
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cajun Fries, Chicken Sandwich
Bad service, I ordered 16 pieces and they put everything in a single box in a pile and threw the entrees into the bag, the lids of the coleslaw and mashed potatoes were opened.(Bad attention, I ordered 16 pieces and he put everything in a single box in a pile and threw the entrees into the bag, the lids of the coleslaw and daddy's puree were opened.
Atmosphere: 1
Food: 5
Service: 1
Tried Popeyes again after a year of abstaining, no real improvements in the food. The order was efficient, timely, and hot. However the staff were entirely too loud behind the counter with their personal yackety- Yack!
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Wings, Red Beans Rice
Is the very bad never
Atmosphere: 1
Food: 1
Service: 1
So every time I order from here they mess up my order they never include plasticware and even when you like order the chicken wings they don't flip it in the sauce they literally just doubt it in the sauce it's like they do nothing to show like they care about their brand...
Atmosphere: 1
Food: 1
Service: 1
Getting better the kids they d I d have working there were useless now they have adult working with younger people that are polite and on the ball. Thanks for the changeParking: Plenty of parkingKid-friendliness: Plenty of room for children. No play placeWheelchair accessibility: Handicap parking and tables
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Mashed Potatoes, Spicy Chicken Sandwich, Wings
Yes... sometimes I need a little Popeyes in my life. That chicken sandwich is ridiculously good! And the sides ?... yeahhhh... if you know, you know!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Mashed Potatoes, Cajun Fries, Chicken Sandwich
Popeyes sent me a deal in my email for buy 6 wings and get a second 6 wings for $1. I ordered and the wings were old and bruised. I called the popeyes literally 8 times from the number on my receipt which is a Rockford number but to no avail no one answered the phone.I didn't take the food back the same day I took it back the next day because of the distance. When I enter the store the staff at the front was stretching and yawning and didnt speak but did ask how can he help. I asked for a manager and when the manager came to address me he also did not say hello and his countenance was very drab nor did he ask how can he help me. So I told him about me calling the store multiple times with no answer at all and questioned was the number on the receipt the correct number and he said yes and that's all. Then I showed him my food from the day before cuz I didn't eat none of it and he looked at and asked for my receipt. Never addressed the issue of my complaint and said to me how much I paid for the food and thst He could give me something comparable or replaced the wings never offered a refund or an apology for any of my disdain of the food or service at this popeyes. I was hungry so I chose to eat tenders instead of the Buffalo wings. His staff at the front desk made the order and the manager handed me my food with a unempathetic thank you still with no apology. I left without getting either of their names because I was so ready to leave that place and never go back. This is one of the poorest customer service I've ever recieved. Hated it!
Atmosphere: 3
Food: 1
Service: 1
If only the service matched the taste of the food. It is very disappointing to place an order, pay for, and then get home only to find that half your meal that you paid for is missing. There is a KFC a few blocks down the road that is equally poor at getting drive thru orders correct. Buyer be ware and check every part of your order before you leave the location. I even had an order screwed up that I went inside the store to order! Ridiculous.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Red Beans Rice
Restaurantji Recommends
This Popeyes location couldn't put a drive-through order together right to save its life! If I had to estimate, the orders are wrong at this location 50% of the time... and that's putting it conservatively. I've checked the orders, had them be wrong, and be told it wasn't what I ordered... and they begrudgingly fix it because there's a receipt. I had hopes this location wouldn't be worse than KFC down the street; they are vying for first place. I worked in fast food as a teenager and it was the responsibility of the expeditor, cashier, or manager to make sure an order is right; that clearly doesn't happen. At this point you cannot pull away until entire order is checked for accuracy EVERY SINGLE TIME.
Atmosphere: 1
Food: 1
Service: 1
Help was nice. Cashier jelpful Food just as should be. No drink lids. Self serve section (drink area, condiments) not stocked even though was slow for our whole visit.
Atmosphere: 3
Food: 5
Service: 4
Good food 12 wing's sweet
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Spicy Chicken Sandwich Combo, Wings Two Can Dine 17 99, Mashed Potatoes, Spicy Chicken Sandwich, Wings, Sandwich Combo, Cajun Fries, Popcorn, Red Beans Rice, Sandwich, Chicken Sandwich, Mac & Cheese Kids' Meal, 16pc Handcrafted Tenders Family Meal, Spicy Blackened Chicken Sandwich, Classic Blackened Bacon & Cheese Chicken Sandwich Dinner, Bayou Buffalo Sauce, 8pc Signature Chicken, 20pc Signature Chicken Family Meal, Cocktail Sauce, Wild Honey Mustard
Someone needs to help this place. I've left reviews before on here but this was the second time that they tried to pass along a chicken tender sandwich as their signature sandwich. Not cool anyone who goes there for those Popeyes sandwiches. No how delicious and what a distinctive flavor it has. You put two chicken tenders in there. Shame shame shame
This place is full of idiots, who legitimately cannot count. I have never gotten a meal from this restaurant that has gotten my order correct. It’s always short every single time.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Cajun Fries