Starbucks

16527 W 159th St, Lockport
(815) 838-4973

Recent Reviews

Martin Ostapenko

Rude and disrespectful employees

Cam Baker

I enjoy seeing the employees have fun while working, BUT, a lot of us come here to work/study or even just relax & If I have my headphones on at FULL volume I shouldn't be able to hear the employees.There's days where every 5 minutes I hear an extremely loud laugh/screeching or yelling when they could just talk to each other normally.

Fred Zale

Soon I will not be able to afford even my tall coffee! How can a regular tall coffee with the taxes be $3!

Atmosphere: 5

Food: 1

Service: 5

Trina Rivera

Friendly people.

Atmosphere: 4

Food: 4

Service: 5

Erick G

5 maracas . Love this

Atmosphere: 5

Food: 5

Service: 5

SE

The service was abysmally slow, turning a simple coffee run into an ordeal. The wait time left me questioning if I had stumbled upon a new dimension where efficiency was nonexistent. Its disheartening to witness such a colossal failure in customer service from a supposedly reputable brand. A serious staff overhaul is needed at this location.

Atmosphere: 1

Food: 1

Service: 1

H.H E.

I’d give them zero stars if possible. Long wait times, out of order filling of orders. Placed an online order and waiting over 15 minutes past the time it should have been ready. I’ve noticed management is copying and pasting responses to negative reviews on the same topic. How about you find a solution instead?

Atmosphere: 1

Food: 2

Service: 1

bob c

Stopped in at 8:59 right before they closed no one was upfront at 9 someone finally come out and said that they were closed and couldn’t help me what great staff crazy that they ask for a tip left and right and never want to earn it no class oh well I’ll visit other

Atmosphere: 1

Food: 3

Service: 1

Chicago's Exotics

One drink with no people at 7:30 AM on a Sunday. Have been waiting 20 min. This is insanity.

Service: 1

自来也Jiraiya

What a total waste of 25 minutes of my life. 25 minute wait for 2 drinks??? Orders weren't taken care of in the order they came in. Just done at random. I had 3 people come in after I already put my order in and paid. All 3 got their coffee and drinks before me. OH THAT'S RIGHT... I don't have breasts or talk to the employees (clearly you know them from school). Also, why the hell would you make my hot sandwich and give it to me 15 minutes before you even made my coffee???All 8 of the employees working there have no idea what they are doing. Just taking care of random things and orders in no particular order. To top it off, you have over 14 random drinks sitting there for 25+ minutes with no one claiming.

Atmosphere: 1

Food: 2

Service: 1

Andrew Tomaszewski

The salient feature of my recent engagement with the drive-through emporium situated at this Starbucks location was, without a shadow of a doubt, the exalted stewardship rendered by the illustrious Melanie. Her service transcended the realms of mere adequacy and soared to the pinnacles of magnificence, unequivocally epitomizing the zenith of virtuosity in the art of customer service.From the moment I presented myself at the drive-through portal, I was instantaneously enveloped in the aura of Melanie's professional grandeur. Her deportment exuded an ineffable charisma that was nothing less than a paradigm of the highest echelons of customer relations.Melanie manifested an unparalleled mastery of her responsibilities, nimbly traversing the labyrinthine demands of the drive-through sphere with unwavering sangfroid. Her ability to maintain her equanimity amidst the ceaseless deluge of orders and requisitions was nothing short of astounding, a testimony to her superlative dexterity in the domain of multitasking and her remarkable poise under the relentless crucible of pressure.The nimbleness with which Melanie executed her obligations was nothing less than extraordinary. Each directive, every transaction, was handled with a meticulousness that guaranteed the unerring fulfillment of each patron's predilections. Her facility in dealing with the myriad complexities of the menu, intricate customizations, and a multifarious spectrum of payment modalities bespoke an acumen that merited the most commendatory encomiums.Furthermore, Melanie's eloquence in her linguistic proclivities was a salient asset to her vocation. Her mellifluous utterances, coupled with her keen acuity for the preferences of the clientele, ensured that every order was tailored with surgical precision to the unique desires of the patron. Her linguistic proficiency transcended the prosaic, elevating the customary drive-through transaction into a veritable epiphany.It is pertinent to underscore that the most extraordinary facet of Melanie's service lay in her unyielding warmth and empathy. It was not merely the precision and competence with which she discharged her duties but the genuine and profound empathy she harbored for each and every customer. This singular attribute conferred an intimacy upon the interaction that transcended the quotidian, forging a connection that extended beyond the perfunctory exchange of victuals and currency.In summation, the episode of my interaction with Melanie at the drive-through engendered an indelible impression of an unimpeachable professional endowed with an exquisite amalgamation of skill, demeanor, and charisma. Her service exceeded the superlative, and I remain in reverential admiration of her unswerving dedication to the consummate satiation of the customer. Melanie, without a shadow of doubt, stands as a peerless exemplar of excellence in the realm of service, her unwavering commitment constituting a veritable apotheosis of human service even within the ostensibly quotidian precincts of fast-food purveyance.

M D

Get this location a Clover Vertica!!! The brewed coffee, especially Pike, is always lukewarm at best. Upsetting really. $4 for mildly warm coffee is just not worth it…

Eric K.

What a total waste of 25 minutes of my life. 25 minute wait for 2 drinks??? Orders weren't taken care of in the order they came in. Just done at random. I had 3 people come in after I already put my order in and paid. All 3 got their coffee and drinks before me. OH THAT'S RIGHT... I don't have breasts or talk to the employees (clearly you know them from school). Also, why the hell would you make my hot sandwich and give it to me 15 minutes before you even made my coffee???All 8 of the employees working there have no idea what they are doing. Just taking care of random things and orders in no particular order. To top it off, you have over 14 random drinks sitting there for 25+ minutes with no one claiming.

bella

loveee but yesterday i had a drink stolen and today i had a muffin stolen ?

Atmosphere: 2

Food: 5

Service: 5

Vickie F

These ladies and gentlemen work super hard and do it all with grace and a smile and kindness. Even when they're packed, they never seem stressed and do a great job.

Atmosphere: 5

Food: 5

Service: 5

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