It's better than Subway, no doubt. They have different options of bread and sizes. They serve toasty subs. They have different options of sauces and veggies. The meats are good quality. I recommend the original Italian.Vegetarian options: There are few options, except for salads and one veggie sub there is not much more.Parking: The venue is located in a small plaza, so limited spots for parking lot.Kid-friendliness: Not adequate for kids. This place is more oriented for teenagers and adults.
Atmosphere: 3
Food: 4
Service: 4
Gambler 187
I pull up to Potbelly in machesney park and there are cones in front of the drive through board so I assume, like the car infront of me that the ordering board is broken. The car in front of me pulls away and I pull up to the window. The rude employee flys open the Window and says we aren't doing drive through that's why the cones are out, Thank you and slams the window before I have an opportunity to say anything. Very rude, maybe block off the drive through lane if you don't want to service customers.
Service: 1
Buzz Joe
Fast and friendly service!Still fast, still friendly and service with a smile!
Atmosphere: 5
Food: 5
Service: 5
lex lo
Keaghan and Soph always make our days when we visit for lunch.
Atmosphere: 5
Food: 5
Service: 5
Armani L.
I've been going to Potbelly for a few years, and this is my favorite location! My server Matthew always has a smile on his face, and very horough with my requests. Great job to Potbelly and Machesney Park Potbelly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Josh Johnson
I came through the drive through for a veggie melt and this location knocked it out of the park! Very well made sandwich and still hot while I was eating it. Very satisfied with the team there today from the customer service to quality of the food I ordered.
L W
Ordered thru app 1st time messed up put wrong location tried to explain ask manager if could cancel thn place at Machesney park location she wouldn't she was very rude snappy unhelpful I asked her name she wouldn't give it to me she said to just go to other location 25 min away was her solution. Unfriendly I will never go back to this location again. Young female manager w short brown hair.
Atmosphere: 1
Food: 2
Service: 1
K W
Ordered thru app 1st time messed up put wrong location tried to explain ask manager if could cancel thn place at Machesney park location she wouldn't she was very rude snappy unhelpful I asked her name she wouldn't give it to me she said to just go to other location 25 min away was her solution. Unfriendly I will never go back to this location again. Young female manager w short brown hair.
Justus R
The freshest sandwich I've ever had. The chicken was not dry, the tomatoes tasted like they came right off the vine and the avocados were perfectly ripe. Very impressed!
Josie Council
Great food over priced and staff did not even know what types of Salad Dressing they have or what comes on Sandwiches
Horrible, i called because THEY forgot my soup- lady i talked to said they can’t do anything about it besides me coming back today because they are “extremely busy” & then hungup. so it’s my fault you forgot my soup, then gonna be rude on the phone about it. i’ll be calling tomorrow to talk to a manager. After spending $52 there, this is how they act.
Animator Green-Light
First time being here. I Waited 30 minutes for a mobile order. Employees don't look happy. And did not acknowledge me when i was patiently waiting. There was a round guy, wearing a hat, blue shirt, blonde hair and blue eyes who was not helpful and rush me out the line when I asked for help. He seemed overwhelmed. The general manager job is to keep the store organized and keep employees happy. Will not be coming back here. Probably will be calling corporate to complain.
brian devore
This is the 2nd time with the Avo Turkey, 2 oz. of Turkey on sandwich. The Ham sandwich has 2-3 times the meat than this. Why so little on the Avo Turkey?
Zaih Jade
I come here about once a month, if not every other month, and every time I've been here it's always been phenomenal. The food is good, obviously fresh, but what makes the place is the staff. Every single time I've been here I have had a different crew helping me, and every single time the crew is such a vibe; always friendly, always outwardly happy, and just cool people. Doesn't matter if it's instore or drive threw, they're quick and the whole experience is absolutely worth coming back every time.
Atmosphere: 5
Food: 5
Service: 5
Victorya Butler
As a joke for my struggling friend after a night out, I put "hungover haley" on the order. The kind souls at this location wrote a note on her soup that said "hope you feel better! Drink water" and sent a water bottle with the order.Thank you guys!
It's better than Subway, no doubt. They have different options of bread and sizes. They serve toasty subs. They have different options of sauces and veggies. The meats are good quality. I recommend the original Italian.Vegetarian options: There are few options, except for salads and one veggie sub there is not much more.Parking: The venue is located in a small plaza, so limited spots for parking lot.Kid-friendliness: Not adequate for kids. This place is more oriented for teenagers and adults.
Atmosphere: 3
Food: 4
Service: 4
I pull up to Potbelly in machesney park and there are cones in front of the drive through board so I assume, like the car infront of me that the ordering board is broken. The car in front of me pulls away and I pull up to the window. The rude employee flys open the Window and says we aren't doing drive through that's why the cones are out, Thank you and slams the window before I have an opportunity to say anything. Very rude, maybe block off the drive through lane if you don't want to service customers.
Service: 1
Fast and friendly service!Still fast, still friendly and service with a smile!
Atmosphere: 5
Food: 5
Service: 5
Keaghan and Soph always make our days when we visit for lunch.
Atmosphere: 5
Food: 5
Service: 5
I've been going to Potbelly for a few years, and this is my favorite location! My server Matthew always has a smile on his face, and very horough with my requests. Great job to Potbelly and Machesney Park Potbelly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
I came through the drive through for a veggie melt and this location knocked it out of the park! Very well made sandwich and still hot while I was eating it. Very satisfied with the team there today from the customer service to quality of the food I ordered.
Ordered thru app 1st time messed up put wrong location tried to explain ask manager if could cancel thn place at Machesney park location she wouldn't she was very rude snappy unhelpful I asked her name she wouldn't give it to me she said to just go to other location 25 min away was her solution. Unfriendly I will never go back to this location again. Young female manager w short brown hair.
Atmosphere: 1
Food: 2
Service: 1
Ordered thru app 1st time messed up put wrong location tried to explain ask manager if could cancel thn place at Machesney park location she wouldn't she was very rude snappy unhelpful I asked her name she wouldn't give it to me she said to just go to other location 25 min away was her solution. Unfriendly I will never go back to this location again. Young female manager w short brown hair.
The freshest sandwich I've ever had. The chicken was not dry, the tomatoes tasted like they came right off the vine and the avocados were perfectly ripe. Very impressed!
Great food over priced and staff did not even know what types of Salad Dressing they have or what comes on Sandwiches
Restaurantji Recommends
Horrible, i called because THEY forgot my soup- lady i talked to said they can’t do anything about it besides me coming back today because they are “extremely busy” & then hungup. so it’s my fault you forgot my soup, then gonna be rude on the phone about it. i’ll be calling tomorrow to talk to a manager. After spending $52 there, this is how they act.
First time being here. I Waited 30 minutes for a mobile order. Employees don't look happy. And did not acknowledge me when i was patiently waiting. There was a round guy, wearing a hat, blue shirt, blonde hair and blue eyes who was not helpful and rush me out the line when I asked for help. He seemed overwhelmed. The general manager job is to keep the store organized and keep employees happy. Will not be coming back here. Probably will be calling corporate to complain.
This is the 2nd time with the Avo Turkey, 2 oz. of Turkey on sandwich. The Ham sandwich has 2-3 times the meat than this. Why so little on the Avo Turkey?
I come here about once a month, if not every other month, and every time I've been here it's always been phenomenal. The food is good, obviously fresh, but what makes the place is the staff. Every single time I've been here I have had a different crew helping me, and every single time the crew is such a vibe; always friendly, always outwardly happy, and just cool people. Doesn't matter if it's instore or drive threw, they're quick and the whole experience is absolutely worth coming back every time.
Atmosphere: 5
Food: 5
Service: 5
As a joke for my struggling friend after a night out, I put "hungover haley" on the order. The kind souls at this location wrote a note on her soup that said "hope you feel better! Drink water" and sent a water bottle with the order.Thank you guys!