Subway

10223 N 2nd St, Machesney Park
(815) 654-1090

Recent Reviews

Jay cee

This place has poor management. It's open sometimes and not sometimes when it's supposed to be.I would never order a sandwich from here as you may be locked out from getting

Atmosphere: 2

Food: 2

Service: 1

Clifford

I think this is a family owned subway and they're are super super nice. The owner guy remembers me from when I first started to stop by for lunch. They're very nice

Atmosphere: 5

Food: 5

Service: 5

Makayla Ainley

The girl who was there taking our order was very rude and impatient we were nice the whole time there was no one else there till we where almost done the whole time she had her AirPod in and was on the phone she constantly asked us questions about are food that were last minute like she ask one question about one sandwich then completely ask the same question about the others rudely we didn’t even get the chance to explain what we wanted

Service: 1

Yaseen Ahmed

There was barely any tuna on my sandwich.

Service: 1

Olivia Killebrew

Tell me why it is 6:46pm and they say their open,but the door is locked and I didn't see anyone,but all the lights are on,well I guess your not getting my money

magicdust6

Closed early at 6 pm on January 4th, 2024 for nothing. Ridiculous

Nico Abbinante

Their veggies are ALWAYS fresh, & service is ALWAYS good! Definitely come to this one!The bad reviews about coupons, there is a sign inside that clearly states what coupons they don’t accept. That can’t be posted on the online order app. And there “skimpy” on the coupons because they don’t get a lot of business. Clearly they are hidden away off a busy street.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian B M T, Fountain Beverage, Black Forest Ham for Kids

Waseem Sheik

Overall good experience and service was amazing. I hardly wait for like 5 mins to get my food.

Atmosphere: 5

Food: 5

Service: 5

Ryan Gutierrez

They don’t take coupons on the Subway App. In addition they cancelled my order with no explanation given. I’m not going to call them and ask why, I’m just going to give one star and move on.

Atmosphere: 1

Food: 1

Service: 1

Kortni G.

This Subway location is an absolute disaster. The staff is rude and unprofessional. The current Subway promotion states the footling subs are BOGO. This location is listed on the app as a participant. The order went through and I was assigned a pickup time. Upon arrival I was handed and receipt while the owner simply said, "No. We don't do this." He did not call the number on the receipt to give me a heads up or offer an explanation. When I politely said that the app lists them as a participant he just repeated "no" and shoved the receipt at me. My lunch break was wasted driving there only to be told they wouldn't honor the deal, make the order, or call to find out if I'd still like food. Even the most basic elements of customer service are lacking here, and I'll never be back.

Kaylee Hancock

I would never go back to this subway ever again,I was there for an order pick up and I watched the lady make sandwiches and handle money all with the same gloves on. Absolutely disgusting ?

Atmosphere: 1

Food: 1

Service: 1

Phelan Engelking

Tried to use a coupon on a simple turkey and cheese and got told no. You literally can't get more simple.

Atmosphere: 1

Food: 1

Service: 1

James Wright

It is a subway. Much like the others. They are a bit more skimpy on the coupons they accept. It is fairly clean but it is much like all the other ones.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Italian B M T, Coca

Trent Brown

Literal robbery the prices for food there. Food was improperly made as well.

Atmosphere: 1

Food: 1

Service: 3

Craig Wahlstrom

Good food.

Atmosphere: 3

Food: 4

Service: 3

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