I ordered a cake for a birthday party online. I placed the order on Thursday. The cake was to be ready for pick up on Sunday afternoon. I walked in and was the only person in the place and they all seemed scared to help me. I couldn't understand them but they went to the back and said "hold on one second" I waited around for over 15 mins when it was a preordered item. Then it was wrong anyway. I ordered an all blue icing cake and it was red bordered. I will not be going back. I could tell they didn't have it fully ready for me to pick it up.
Atmosphere: 1
Food: 3
Service: 1
pasta noodle
Went there for lunch and a lady working the drive thru yelled over to the poor guy working register and was being a b-itch to him. I’ve never seen such unprofessional behavior in a restaurant, especially a DQ. the owners should be ashamed bc I’m pretty sure the same woman has been described in other reviews and clearly they still let her work there.
Atmosphere: 1
Food: 3
Service: 1
Key
Went there to warm and get food and was blamed for being in there every day when I’m a full time student at mattoon high school. I’m a black male and I’m tired of people thinking black people all look the same, I’m tired of being black because this happens all the
Atmosphere: 1
Food: 3
Service: 1
Leann Brackney
Treat was fine; surprised by cost. Almost $6 for a small Blizzard! Staff were fine; distracted by other orders.
Atmosphere: 4
Food: 4
Service: 4
Carolyn Hinds
Very rude people at the window. The lady in front of me ask for a spoon to go with her blizzard and the girl at the window was making faces and you could tell she was madGot home only had half of my order.
Atmosphere: 1
Food: 3
Service: 1
Michael Scott
This place is horrible. I mainly only eat breakfast here. The hash browns are always burnt my girlfriend gets the sausage biscuit bowl that has no onions in the description but is always loaded with onions. My kids sausage is almost always overcooked and the staff are not even remotely courteous usually shoving out the drive thru window without a single word
Atmosphere: 1
Food: 1
Service: 1
dennis krol
Ordered reg cheeseburger with lettuce,tomato n mayo. The meat was good however the lettuce was the core of the lettuce n hard. I expected leaf lettuce n the burgers are smaller if anyone noticed.Parking: Nothing
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: PC Chicken Strips
Tom Harmon
Was good, but $9 for two mini blizzards, was much...
Atmosphere: 4
Food: 4
Service: 4
WOW IsHer
I just went through the drive and the 2 ladies at the window are so rude and inconsiderate it’s unbelievable. She laughed right in my face and mocked me. WOW I’ve never been treated like this at a Dairy Queen. I’m a rewards member and love Dairy Queen but them ladies just changed my whole view on them.
Atmosphere: 1
Food: 1
Service: 1
Benjamin Austin
Great food...always consistent, although the one on Charleston Avenue prices have majorly increased with the new
I've always had wonderful service until this evening, Thursday, October 12,2023, at 5:15 pm. The young lady working drive thru was very impatient,verbally abusive just downright awful other than that experience they always had good food and good
Atmosphere: 5
Food: 5
Service: 1
Jon Pike
Everything is overcooked and cold when served. One of the worst.
Atmosphere: 2
Food: 1
Service: 2
kathy williams
Just to find out that they don't have ice cream so we had to order a soft drink...so why are you called Dairy Queen... don't serve ice
Atmosphere: 5
Food: 2
Service: 5
Deb Mathews
They treat their customers with no respect. Very mouthy drive up worker. Won't be stopping there again! The woman at the drive up was very, very rude!
Atmosphere: 1
Food: 1
Service: 1
Dee loves cheeze
The manager Amber was very rude and disrespectful towards the staff to the point where i just had to leave. It was honestly very disheartening to see especially coming from someone on the management team. Managers should be held to a higher standard and belittling their staff is not that standard. Do better.
I ordered a cake for a birthday party online. I placed the order on Thursday. The cake was to be ready for pick up on Sunday afternoon. I walked in and was the only person in the place and they all seemed scared to help me. I couldn't understand them but they went to the back and said "hold on one second" I waited around for over 15 mins when it was a preordered item. Then it was wrong anyway. I ordered an all blue icing cake and it was red bordered. I will not be going back. I could tell they didn't have it fully ready for me to pick it up.
Atmosphere: 1
Food: 3
Service: 1
Went there for lunch and a lady working the drive thru yelled over to the poor guy working register and was being a b-itch to him. I’ve never seen such unprofessional behavior in a restaurant, especially a DQ. the owners should be ashamed bc I’m pretty sure the same woman has been described in other reviews and clearly they still let her work there.
Atmosphere: 1
Food: 3
Service: 1
Went there to warm and get food and was blamed for being in there every day when I’m a full time student at mattoon high school. I’m a black male and I’m tired of people thinking black people all look the same, I’m tired of being black because this happens all the
Atmosphere: 1
Food: 3
Service: 1
Treat was fine; surprised by cost. Almost $6 for a small Blizzard! Staff were fine; distracted by other orders.
Atmosphere: 4
Food: 4
Service: 4
Very rude people at the window. The lady in front of me ask for a spoon to go with her blizzard and the girl at the window was making faces and you could tell she was madGot home only had half of my order.
Atmosphere: 1
Food: 3
Service: 1
This place is horrible. I mainly only eat breakfast here. The hash browns are always burnt my girlfriend gets the sausage biscuit bowl that has no onions in the description but is always loaded with onions. My kids sausage is almost always overcooked and the staff are not even remotely courteous usually shoving out the drive thru window without a single word
Atmosphere: 1
Food: 1
Service: 1
Ordered reg cheeseburger with lettuce,tomato n mayo. The meat was good however the lettuce was the core of the lettuce n hard. I expected leaf lettuce n the burgers are smaller if anyone noticed.Parking: Nothing
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: PC Chicken Strips
Was good, but $9 for two mini blizzards, was much...
Atmosphere: 4
Food: 4
Service: 4
I just went through the drive and the 2 ladies at the window are so rude and inconsiderate it’s unbelievable. She laughed right in my face and mocked me. WOW I’ve never been treated like this at a Dairy Queen. I’m a rewards member and love Dairy Queen but them ladies just changed my whole view on them.
Atmosphere: 1
Food: 1
Service: 1
Great food...always consistent, although the one on Charleston Avenue prices have majorly increased with the new
Atmosphere: 2
Food: 5
Service: 4
Restaurantji Recommends
I've always had wonderful service until this evening, Thursday, October 12,2023, at 5:15 pm. The young lady working drive thru was very impatient,verbally abusive just downright awful other than that experience they always had good food and good
Atmosphere: 5
Food: 5
Service: 1
Everything is overcooked and cold when served. One of the worst.
Atmosphere: 2
Food: 1
Service: 2
Just to find out that they don't have ice cream so we had to order a soft drink...so why are you called Dairy Queen... don't serve ice
Atmosphere: 5
Food: 2
Service: 5
They treat their customers with no respect. Very mouthy drive up worker. Won't be stopping there again! The woman at the drive up was very, very rude!
Atmosphere: 1
Food: 1
Service: 1
The manager Amber was very rude and disrespectful towards the staff to the point where i just had to leave. It was honestly very disheartening to see especially coming from someone on the management team. Managers should be held to a higher standard and belittling their staff is not that standard. Do better.
Atmosphere: 1
Food: 1
Service: 1