We Came in and it was very loud. We get up there the bread guy was friendly. We get to the section where you get your veggies, the employee ask my son a Questions and he couldn't hear her, he said what? She Rudely (snotty) remark what do you want! I kept calm, but literally I wanted to correct her. I kept calm and silent. But, when she wanted to be snotty to me. ( I have 15 years of customer service.) I USED my manager voice. We have plenty of options to go back home charleston Or 2 other locations in the area. I am sure this location is Busy. As I watched, as we sat inside. You have no problem with sales. How many other customers who had to deal with the same attitude. The, last employee we dealt with when we paid. Seems more like a manager, or supervisor. She was very patient, kind, very well with her customer service skills. ( this bothered my son, that he did bring it up at the table.) We need to realize, her problem isn't our problem. How she treated up, seems more a her problem. Maybe. It needs addressed? Retrained,? Because, whatever the reason was or is. She needs to be heard. Being over worked? Training new people? Whatever the reason is. She is the face of your store. Anyways. I give you the 2 stars for the 2 employees we delt with. Our food was sloppy and she put way too much sauces.. so, our food sucked. Just getting 2 - 6' and 2 drinks was $24.00s. Next time, we won't go to this store. Thanks
Atmosphere: 3
Food: 2
Service: 3
wendall martin
Their #16 is the best! Clean and bright dining area.
Atmosphere: 5
Food: 5
Service: 5
Nicholas Diener
I entered subway today only to be greeted by an absolute absence of sandwich artists, I had to go find my DoorDash. Confirm it with nobody and leave the store without being greeted or to have a nice day. This place seems to lack a certain responsibility when it comes to having an adult in a leadership position, perhaps it was just an off day. However, I feel that at least one of the three there could've said welcome. The environment felt hostile as one peered around from the back.
Atmosphere: 1
Service: 1
Chad Miller
They messed up my sandwich the manager was very polite and friendly and fixed it. This is the subway to go to in mattoon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Subway Club
Matt Brant
Shown up moments before close got my order done fast and didn't mind I was so late the Italian BMT is fantastic toasted with provolone and Double Meat gotta eat to taste a treat.
Atmosphere: 5
Food: 5
Service: 5
JoAnn Campbell
Best subs. The best service atmosphere awesome
Atmosphere: 5
Food: 5
Service: 5
Brian Harbour
Ridiculously overpriced. Won't be back.
Atmosphere: 3
Food: 4
Service: 3
Amber Van Gerpen
I only get the salad but is always good and always tastes great
Since when will a business not take $100 bill? Food was $40 dollars not like I’m asking for $85 in change. What a waste of space. I will not be returning to your store.
We Came in and it was very loud. We get up there the bread guy was friendly. We get to the section where you get your veggies, the employee ask my son a Questions and he couldn't hear her, he said what? She Rudely (snotty) remark what do you want! I kept calm, but literally I wanted to correct her. I kept calm and silent. But, when she wanted to be snotty to me. ( I have 15 years of customer service.) I USED my manager voice. We have plenty of options to go back home charleston Or 2 other locations in the area. I am sure this location is Busy. As I watched, as we sat inside. You have no problem with sales. How many other customers who had to deal with the same attitude. The, last employee we dealt with when we paid. Seems more like a manager, or supervisor. She was very patient, kind, very well with her customer service skills. ( this bothered my son, that he did bring it up at the table.) We need to realize, her problem isn't our problem. How she treated up, seems more a her problem. Maybe. It needs addressed? Retrained,? Because, whatever the reason was or is. She needs to be heard. Being over worked? Training new people? Whatever the reason is. She is the face of your store. Anyways. I give you the 2 stars for the 2 employees we delt with. Our food was sloppy and she put way too much sauces.. so, our food sucked. Just getting 2 - 6' and 2 drinks was $24.00s. Next time, we won't go to this store. Thanks
Atmosphere: 3
Food: 2
Service: 3
Their #16 is the best! Clean and bright dining area.
Atmosphere: 5
Food: 5
Service: 5
I entered subway today only to be greeted by an absolute absence of sandwich artists, I had to go find my DoorDash. Confirm it with nobody and leave the store without being greeted or to have a nice day. This place seems to lack a certain responsibility when it comes to having an adult in a leadership position, perhaps it was just an off day. However, I feel that at least one of the three there could've said welcome. The environment felt hostile as one peered around from the back.
Atmosphere: 1
Service: 1
They messed up my sandwich the manager was very polite and friendly and fixed it. This is the subway to go to in mattoon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Subway Club
Shown up moments before close got my order done fast and didn't mind I was so late the Italian BMT is fantastic toasted with provolone and Double Meat gotta eat to taste a treat.
Atmosphere: 5
Food: 5
Service: 5
Best subs. The best service atmosphere awesome
Atmosphere: 5
Food: 5
Service: 5
Ridiculously overpriced. Won't be back.
Atmosphere: 3
Food: 4
Service: 3
I only get the salad but is always good and always tastes great
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Oven Roasted Turkey
Great fast food subs!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Cold Cut Combo, Spicy Italian, Subway Club, The Philly
Since when will a business not take $100 bill? Food was $40 dollars not like I’m asking for $85 in change. What a waste of space. I will not be returning to your store.
Restaurantji Recommends
Long line not fast service and don't honor
Atmosphere: 2
Food: 1
Service: 1
Amazing place, nice people and fast service. Good quality food at a decent price. The place was very clean and stocked too.
Atmosphere: 5
Food: 5
Service: 5
mfs dont like subway like they didn't pick what goes on the sandwich idiots
I ordered a turkey, mayo, and cheese on white bread. What I got was treated about how I'm a child for wanting a simple, and delicious sandwich.
A little pricey. Good burgers.