Watch your receipts!! This location is riddled with false advertising!! Especially watch the grocery section!!
Shelly S.
Bathrooms are dirty, no paper towel to dry hands, blow dryers just blow around the germs. Went to the garden department, no brown rubber mulch. Called MATTOON, they have it. Went and paid . On the way out some of the employees walking 2 wide just looked at me while I stood to wait for them to pass, lake they have no care in the world that they are in the customers way. So I said excuse me, never moved. Walking straight toward them. This was in July 20 at 3:00 , close to the front of the store by the bathrooms with my cart. Then I walked a little further and 3 more standing talking to someone right in the walkway again. No one has any customer service any more. I've seen employees complaining about customers that are rude, the whole store is rude. We ask the gal in gardening if there was any brown rubber mulch, she soap " nope" walked on. Shame on you Walmart. You get more money from all of us than anyone and you still can't train your staff how to be kind and have a little customer service.
Teresa S.
ATTENTION- Mattoon Residents - Do NOT go to Walmart for gas. Their pumps are not working properly, thereby causing the consumer to have to get out of the car in freezing weather (monitor says - please see attendant) to prepay for gas. Everyone knows how aggravating this is and when you go ahead and buy gas after that FAILURE of customer service, you reward Walmart either their complacency in providing functional gas pumps that will take credit card information and taking care of customers or, if you are like my paranoid self, their possible motive to MAKE people enter the store so that they will buy something while they are in there. If Walmart really cared about customer service, instead of giving you an electronic message to walk into the store in freezing weather to prepay, they would station an employee outside in the freezing weather taking care of people, their customers, so that they do not have to walk into the store. Costco positions an attendant outside by the pumps immediately helping people with problems. That is customer service. Too bad no COSTCO in Mattoon. However, Walmart always goes to the lowest common denominator in providing service and in keeping their cost down. They would never think of putting an attendant outside to take care of customers when they already knew that their pumps were not working. That is what they should do. Reward a different gasoline station with your business by buying your gas at a station with properly functioning pumps or at least pumps that are clearly marked that they are not working.
Watch your receipts!! This location is riddled with false advertising!! Especially watch the grocery section!!
Bathrooms are dirty, no paper towel to dry hands, blow dryers just blow around the germs. Went to the garden department, no brown rubber mulch. Called MATTOON, they have it. Went and paid . On the way out some of the employees walking 2 wide just looked at me while I stood to wait for them to pass, lake they have no care in the world that they are in the customers way. So I said excuse me, never moved. Walking straight toward them. This was in July 20 at 3:00 , close to the front of the store by the bathrooms with my cart. Then I walked a little further and 3 more standing talking to someone right in the walkway again. No one has any customer service any more. I've seen employees complaining about customers that are rude, the whole store is rude. We ask the gal in gardening if there was any brown rubber mulch, she soap " nope" walked on. Shame on you Walmart. You get more money from all of us than anyone and you still can't train your staff how to be kind and have a little customer service.
ATTENTION- Mattoon Residents - Do NOT go to Walmart for gas. Their pumps are not working properly, thereby causing the consumer to have to get out of the car in freezing weather (monitor says - please see attendant) to prepay for gas. Everyone knows how aggravating this is and when you go ahead and buy gas after that FAILURE of customer service, you reward Walmart either their complacency in providing functional gas pumps that will take credit card information and taking care of customers or, if you are like my paranoid self, their possible motive to MAKE people enter the store so that they will buy something while they are in there. If Walmart really cared about customer service, instead of giving you an electronic message to walk into the store in freezing weather to prepay, they would station an employee outside in the freezing weather taking care of people, their customers, so that they do not have to walk into the store. Costco positions an attendant outside by the pumps immediately helping people with problems. That is customer service. Too bad no COSTCO in Mattoon. However, Walmart always goes to the lowest common denominator in providing service and in keeping their cost down. They would never think of putting an attendant outside to take care of customers when they already knew that their pumps were not working. That is what they should do. Reward a different gasoline station with your business by buying your gas at a station with properly functioning pumps or at least pumps that are clearly marked that they are not working.
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