Writing this review for Sid in the drive thru…outstanding service and went above and beyond for me personally. This 5 star review is for Sid as an employee. Need more people like him in this world.
Atmosphere: 5
Food: 5
Service: 5
Robert Ross
needs more staff. current employees are awesome but with 1-2 and a line of cars at the drive thru... 3 stars But to those working 5 stars
Atmosphere: 1
Food: 5
Service: 5
mike s
I just want to say the employees at this burgerking specifically Amanda and Sid are the best took my order got my food to me in a fast timley matyer and it was made fresh and how i ordered..both employees had great customer service because of them id definitely recommend going to this burgerking than any other one ......
Atmosphere: 5
Food: 5
Service: 5
jacob shurpit
3 months ago I tried Burger King for the first time in roughly 15 years. So much better than the Burger King I remember as a kid and young adult. Loved that they still offered a crispy taco. Seriously go to this Burger King and get a taco?. Is a great drive home stoplight snack.? Apparently they don’t offer it at all locations anymore. The Burger tasted fresh, lettuce was crisp, thick slice of juicy tomato, and a pillowy bun. The fries were great. My teenage kids who never had Burger King before today put it in the top 2 fast food places. To top it all off service was friendly and helpful! BK is Back, baby!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Fries, Whopper Jr, Chicken Fries
Karl Carrillo
There was no problem with my order or anything. I just wanted to reach out and let you know that Sid and the crew from McHenry Burger King was awesome, friendly and so kind. I wanted to thank you all.
My Hat is off to the dark General Manager Sid for keeping the peace at that this location. I watched Sid personally take charge of the service by walking the orders personally to every customer if they were late & apologizing. Additionally, Sid kept his cool with the demeanor of certain employees at this location.Dare I say Sid deserves a promotion? Because if so, we would no longer get great service like we did today.But hey, you have to take care of yourself!Absolutely fantastic service today! I highly recommend the location while SID the Manager is there.Good luck SID!Vegetarian options: Impossible Whopper
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: French Fries, Whopper, Fish, Fries, Original Chicken Sandwich
Dale Popp
Went inside Very slow employees more interested on their phone. Burgers were cold, fry’s were cold soda machine was empty. Tables were filthy. No wonder so many have closed in our area.
Atmosphere: 1
Food: 1
Service: 1
Angelo Mostaccio
Alison was very friendly and polite! Food was fast as well. Couldn't ask for better service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper, Fries
Brian
Not sure what changed, but it's possibly one of the worst locations to go to now. twice in a row I've had similar issues with this location.Saturday 1/27/24 around 6:00PM - 25 minutes to get through the drive through to place my order. I wasn't mad about that, there were a few cars in front of me, and I understand that they were busy. (Nobody inside at the time)I ordered a couple adult meals and a couple kids meals and an extra order of nuggets and extra onion rings. - $43 this time.The 2 orders of onion rings were missing.The 8 piece nugget was missing.I noticed the missing onion rings while I was still in the parking lot and had to walk around to the side entrance by the drive through to get in because the front door was locked at 6:30PM on a Saturday. (Why??)Managed to get someone's attention, and got a couple orders of onion rings.Didn't notice the missing nuggets until I got home. - My kids were not happy about that.But that's not the worst of it..The onion rings were ice cold like they were fried long ago.The burgers were ice cold like they pre-cooked the patties long ago and didn't keep them warm at all.When I say cold, I mean they were at room temperature, and I'm not exaggerating that. How long does a patty need to sit out in a hot kitchen to reach room temp? These were absolutely cooked well before I arrived.Isn't it a food safety issue to serve food that was cooked too far in advance?The problem is,, this is the second time this has happened within the past couple weeks at this location.What is going on? Where did the quality go?This used to be a good location.
I haven’t been to a Burger King in ages! My son and I came to this location because of the play area, where he had a blast! One of the workers named Chris was very kind to us and displayed exceptional customer service. I wanted to take a moment to express my sincere gratitude for the worker’s thoughtfulness. His kind gesture truly touched my heart and brightened our night.
Atmosphere: 5
Food: 5
Service: 5
Donnie Roman
Food was fresh and staff was friendly. Where else can you go and get a crown and be a king for a day!!Kid-friendliness: Has a playroom
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper, Original Chicken Sandwich, Chicken Fries, Cheesy Tots
Sarah Clark
New owners now you have to go inside if you have more than 1 order in the car!!! Horrible policy!!
David Szach (Tigger)
Always fast friendly service. Food is always hot ?
Just hit the drive-through to fill the belly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Nuggets
Writing this review for Sid in the drive thru…outstanding service and went above and beyond for me personally. This 5 star review is for Sid as an employee. Need more people like him in this world.
Atmosphere: 5
Food: 5
Service: 5
needs more staff. current employees are awesome but with 1-2 and a line of cars at the drive thru... 3 stars But to those working 5 stars
Atmosphere: 1
Food: 5
Service: 5
I just want to say the employees at this burgerking specifically Amanda and Sid are the best took my order got my food to me in a fast timley matyer and it was made fresh and how i ordered..both employees had great customer service because of them id definitely recommend going to this burgerking than any other one ......
Atmosphere: 5
Food: 5
Service: 5
3 months ago I tried Burger King for the first time in roughly 15 years. So much better than the Burger King I remember as a kid and young adult. Loved that they still offered a crispy taco. Seriously go to this Burger King and get a taco?. Is a great drive home stoplight snack.? Apparently they don’t offer it at all locations anymore. The Burger tasted fresh, lettuce was crisp, thick slice of juicy tomato, and a pillowy bun. The fries were great. My teenage kids who never had Burger King before today put it in the top 2 fast food places. To top it all off service was friendly and helpful! BK is Back, baby!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Fries, Whopper Jr, Chicken Fries
There was no problem with my order or anything. I just wanted to reach out and let you know that Sid and the crew from McHenry Burger King was awesome, friendly and so kind. I wanted to thank you all.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Whopper, Fish, Fries, Chicken Nuggets, Chicken Fries
My Hat is off to the dark General Manager Sid for keeping the peace at that this location. I watched Sid personally take charge of the service by walking the orders personally to every customer if they were late & apologizing. Additionally, Sid kept his cool with the demeanor of certain employees at this location.Dare I say Sid deserves a promotion? Because if so, we would no longer get great service like we did today.But hey, you have to take care of yourself!Absolutely fantastic service today! I highly recommend the location while SID the Manager is there.Good luck SID!Vegetarian options: Impossible Whopper
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: French Fries, Whopper, Fish, Fries, Original Chicken Sandwich
Went inside Very slow employees more interested on their phone. Burgers were cold, fry’s were cold soda machine was empty. Tables were filthy. No wonder so many have closed in our area.
Atmosphere: 1
Food: 1
Service: 1
Alison was very friendly and polite! Food was fast as well. Couldn't ask for better service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper, Fries
Not sure what changed, but it's possibly one of the worst locations to go to now. twice in a row I've had similar issues with this location.Saturday 1/27/24 around 6:00PM - 25 minutes to get through the drive through to place my order. I wasn't mad about that, there were a few cars in front of me, and I understand that they were busy. (Nobody inside at the time)I ordered a couple adult meals and a couple kids meals and an extra order of nuggets and extra onion rings. - $43 this time.The 2 orders of onion rings were missing.The 8 piece nugget was missing.I noticed the missing onion rings while I was still in the parking lot and had to walk around to the side entrance by the drive through to get in because the front door was locked at 6:30PM on a Saturday. (Why??)Managed to get someone's attention, and got a couple orders of onion rings.Didn't notice the missing nuggets until I got home. - My kids were not happy about that.But that's not the worst of it..The onion rings were ice cold like they were fried long ago.The burgers were ice cold like they pre-cooked the patties long ago and didn't keep them warm at all.When I say cold, I mean they were at room temperature, and I'm not exaggerating that. How long does a patty need to sit out in a hot kitchen to reach room temp? These were absolutely cooked well before I arrived.Isn't it a food safety issue to serve food that was cooked too far in advance?The problem is,, this is the second time this has happened within the past couple weeks at this location.What is going on? Where did the quality go?This used to be a good location.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The place was so cold we had to eat and leave.
Atmosphere: 1
Food: 2
Service: 3
I haven’t been to a Burger King in ages! My son and I came to this location because of the play area, where he had a blast! One of the workers named Chris was very kind to us and displayed exceptional customer service. I wanted to take a moment to express my sincere gratitude for the worker’s thoughtfulness. His kind gesture truly touched my heart and brightened our night.
Atmosphere: 5
Food: 5
Service: 5
Food was fresh and staff was friendly. Where else can you go and get a crown and be a king for a day!!Kid-friendliness: Has a playroom
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper, Original Chicken Sandwich, Chicken Fries, Cheesy Tots
New owners now you have to go inside if you have more than 1 order in the car!!! Horrible policy!!
Always fast friendly service. Food is always hot ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper