Freddy's Frozen Custard & Steakburgers

101 Potomac Blvd, Mt Vernon
(618) 816-6169

Recent Reviews

Kristen Swisher

We were told there was a longer then normal wait time. Which was fine. After 20 minutes in the drive thru which only had two cars ahead of us.i reviewed my food that was like warm and the burger patty looked boiled and not even cooked all the way through. I have a picture I took but not seeing an option.

Atmosphere: 1

Food: 1

Service: 1

Pieter Hylkema

First time. Food was great.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: French Fries, Freddy's Double Cheeseburger

Trevor Wilkinson

Wesley is the best! Super professional, positive attitude, and just an overall awesome asset to the team at this location They were closing up soon and still provided us service-kudos to the manager and crew as well! Thank you!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hot Dog, Onion Rings, French Fries

Christy Carrell

Staff was awesome. The cashier was pleasant and friendly. The staff encouraged eachother through the busy rushes and worked great together. During slow moments, staff walled around and checked on the customers to make sure they didn't need anything. Great customer service!

Atmosphere: 5

Food: 5

Service: 5

jamie west

Fast and friendly

Food: 5

Recommended dishes: Double Cheese Steak Burger and Fries, Onion Rings, Cheese Curds, Cheese Fries

Tony Smith

Most employees did their job function, but either didn’t care or were drained from being overworked or something, just a bland “what do you want?” Asked if we could get some of the jalapeños steak sauce for our fries, was told they didn’t have any available for fries. Asked if that’s the same sauce used on the burger, was told what they had was for the burgers.Poor job of restocking items customer’s need, lids and unsweetened tea. Tables were clean it if you want to use it. Understood rushes happen and things can be not stocked/cleaned and that is fully ok. It wasn’t that busy while we dined, it just didn’t appear to be a priority.Got four meals -Bacon and Cheese Double Steak burger - extremely tiny amount of mustard on the burger, resulting in a very dry burger.Freddy’s Original Patty Melt - good stuff, my granddaughter really enjoyed itJalapeño Pepper Jack Double Steak burger x2 - probably a decent burger if more than 2-4 drops of the sauce was on the burger. Without the sauce it is extremely dry.Guy cooking the burgers had a nice big beard, uncovered to share whatever hair falls off with you, the consumer.Best guess is this place suffers from poor management at one or more levels.

Atmosphere: 2

Food: 2

Service: 2

Matt Chandler

Extremely busy at this location on this visit. Great burgers. Service could have been quicker, lobby could of been cleaner and stocked better but, it could of been how busy it was at the time of this visit though.

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Double Cheese Steak Burger and Fries, Freddy's Fries, French Fries, Freddy's Double Cheeseburger

Page Powers

Good food for fast

Atmosphere: 5

Food: 4

Service: 5

David Lingle

Great food. Fresh and tasty.

Atmosphere: 5

Food: 5

Service: 5

John Camacho

Great experience

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Double Cheese Steak Burger and Fries

Chris Lucas

Good food. Only complaint I have is the malts are to small

Atmosphere: 5

Food: 5

Service: 5

Mark Philpott

First time stopping at Freddy’s for lunch today. Drew greeted us as we walked in, an amazing way to start our experience. Zach helped us order and gave the best suggestions. Valarie and Jessie were incredible and so helpful. Great staff, great food and an incredible experience. A must stop for locals or if you’re passing through. A+ wish we had one in Washington.

Atmosphere: 5

Food: 5

Service: 5

Ben Pigg

People were nice, food was good, but took 30 min to go through drive thru, was only 1 car back from the ordering spot. It's good, but not sure the wait is worth it!

Atmosphere: 5

Food: 5

Service: 4

C Gos

Nasty dirty 1 stall women’s restroom, roll of paper towels for you to use were on the filthy floor. Went back out & through the drive thru and the guy taking orders & working the window was great. Food was so salty it was not edible and we threw it away. Wouldn’t go to this location again.

Atmosphere: 1

Food: 1

Service: 4

Terry Young

It's clean. The food is great and the people are awesome!

Atmosphere: 5

Food: 5

Service: 5

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Freddy's Frozen Custard & Steakburgers

101 Potomac Blvd, Mt Vernon, IL 62864
(618) 816-6169