Awesome! Best Italian Beef ever! Sorry, Portillo's, there is a better beef in town, and the name is Buona! You feel me!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Beef Sandwich
Charlie Moran
I ordered online and when I got there it was ready in drive thru. So it was a quick in and out! And the food was great!
Atmosphere: 5
Food: 5
Service: 5
Joshua Eckhardt
The people are always friendly! Food is always fresh. Protein bowls!! The best!!
Atmosphere: 5
Food: 5
Service: 5
Sierra
Our first time visiting and loved it! We'll be back for sure.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Beef Sandwich, Fries
Mike Zubik
Great Staff super
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Beef Sandwich, Beef, Fries, Burger
Shane Sarathain
Excellent food and service. Was quite tasty as usual.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken Sandwich, Onion Rings, Italian Beef and Sausage, Buffalo Chicken, Sausage, Cheese Sauce, Soup, Gravy, Beef Bowl, Thin Crust Pizza, Hamburger, Buona Beef Sandwich with Giardinera Peppers, Chicago Dog, Burger, Minestrone, Beef Bites, Italian Beef Sandwich, Beef
Truc N.
The cashier was so friendly and greeted me with a wonderful smile. I didn't have to wait long for my order. This location is fairly large with lots of seating. I ordered the combo beef and sausage with hot peppers and sauce on the side. Beef nice and tender with a great flavor. The portion size was fairly large. Definitely filled me up.
Randall Pruitt
While Buona Beef was good, I prefer Portillos. I feel like the fries seemed a bit freezer burned and despite all the advertising pics, I did not know that you had to ask for giardenera. Bread, beef and gravy were good. They have some interesting drinks besides the usual fountain soft drinks. I liked the strawberry-watermelon drink, but the lemonade was too tart and did not seem to have enough sugar.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Burger, Italian Beef Sandwich
Irene Kirby Nallen
This was my first time and everything was great!!!Parking: Plenty of parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Beef Sandwich
Susan Tasabihji
I came to the buona drive thru tonight to order and a worker named Mitch was there. Previously I had a bad experience with Mitch, and gave a one star review because of him being disrespectful and rude in the past whilst messing up my order. The issue was resolved by the manager, who called and apologized for the inconvenience and offered a gift card.However, when I was going through the drive-thru tonight and ordering food, Mitch accused me of trying to exploit my points for free food and accused me of being rude in our previous interaction. He even identified me as the person who gave him a one-star review, creating an uncomfortable scene infront of everyone with disrespectful behavior, all while a line of cars waited in the drive-thru. He was angry and mentioned to the other workers that im the one that gave him a 1 star review and denied the fact that he was previously being rude and disrespectful. This time, I am going to report Mitch’s behavior to to the corporate office. I'm seeking an apology for Mitch's behavior to achieve resolution. Additionally, I request that the team members involved exhibit respectful behavior. It's important to note that I'm not seeking free food as a resolution to this situation. Furthermore, if Mitch is going to accuse me of “exploiting” points for free food and exhibit disrespectful behavior towards customers using points, it raises questions about the purpose of the restaurant's point/reward system. By the way, I opted not to utilize my points and paid the full price, as I didn't want to face disrespect for using the reward system, despite still having over 2100 points. Regarding Mitch's anger about my previous review, I have the right to express my thoughts through a review when my experience is notably negative.
I came to the buona drive thru tonight to order and a worker named Mitch was there. Previously I had a bad experience with Mitch, and gave a one star review because of him being disrespectful and rude in the past whilst messing up my order. The issue was resolved by the manager, who called and apologized for the inconvenience and offered a gift card. However, when I was going through the drive-thru tonight and ordering food, Mitch accused me of trying to exploit my points for free food and accused me of being rude in our previous interaction. He even identified me as the person who gave him a one-star review, creating an uncomfortable scene infront of everyone with disrespectful behavior, all while a line of cars waited in the drive-thru. He was angry and mentioned to the other workers that im the one that gave him a 1 star review and denied the fact that he was previously being rude and disrespectful. This time, I am going to report Mitch's behavior to to the corporate office. I'm seeking an apology for Mitch's behavior to achieve resolution. Additionally, I request that the team members involved exhibit respectful behavior. It's important to note that I'm not seeking free food as a resolution to this situation. Furthermore, if Mitch is going to accuse me of "exploiting" points for free food and exhibit disrespectful behavior towards customers using points, it raises questions about the purpose of the restaurant's point/reward system. By the way, I opted not to utilize my points and paid the full price, as I didn't want to face disrespect for using the reward system, despite still having over 2100 points. Regarding Mitch's anger about my previous review, I have the right to express my thoughts through a review when my experience is notably negative.
Emil H.
Food is excellent - I ordered chargrilled chicken but using Italian bread instead of brioche bun, with fries. Both the chargrilled chicken and fries are very very good.
Mary Xiong
I had the crispy chicken salad and it did not disappoint. Portion was more than enough and I was happy with it.
Atmosphere: 5
Food: 5
Service: 5
Nick Garapolo
Service was great, same with food
Doug Milford
Excellent Chicago style Italian beef sandwiches. Servers switched up order with my friend (I like it hot--she doesn't), and they understood and got her a mild sandwich (I had already eaten a couple bites of the mild--which was very good). Venue has a fast-food feel, which you expect with quick, efficient service.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Onion Rings, Italian Beef Sandwich
Awesome! Best Italian Beef ever! Sorry, Portillo's, there is a better beef in town, and the name is Buona! You feel me!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Beef Sandwich
I ordered online and when I got there it was ready in drive thru. So it was a quick in and out! And the food was great!
Atmosphere: 5
Food: 5
Service: 5
The people are always friendly! Food is always fresh. Protein bowls!! The best!!
Atmosphere: 5
Food: 5
Service: 5
Our first time visiting and loved it! We'll be back for sure.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Beef Sandwich, Fries
Great Staff super
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Beef Sandwich, Beef, Fries, Burger
Excellent food and service. Was quite tasty as usual.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken Sandwich, Onion Rings, Italian Beef and Sausage, Buffalo Chicken, Sausage, Cheese Sauce, Soup, Gravy, Beef Bowl, Thin Crust Pizza, Hamburger, Buona Beef Sandwich with Giardinera Peppers, Chicago Dog, Burger, Minestrone, Beef Bites, Italian Beef Sandwich, Beef
The cashier was so friendly and greeted me with a wonderful smile. I didn't have to wait long for my order. This location is fairly large with lots of seating. I ordered the combo beef and sausage with hot peppers and sauce on the side. Beef nice and tender with a great flavor. The portion size was fairly large. Definitely filled me up.
While Buona Beef was good, I prefer Portillos. I feel like the fries seemed a bit freezer burned and despite all the advertising pics, I did not know that you had to ask for giardenera. Bread, beef and gravy were good. They have some interesting drinks besides the usual fountain soft drinks. I liked the strawberry-watermelon drink, but the lemonade was too tart and did not seem to have enough sugar.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Burger, Italian Beef Sandwich
This was my first time and everything was great!!!Parking: Plenty of parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Beef Sandwich
I came to the buona drive thru tonight to order and a worker named Mitch was there. Previously I had a bad experience with Mitch, and gave a one star review because of him being disrespectful and rude in the past whilst messing up my order. The issue was resolved by the manager, who called and apologized for the inconvenience and offered a gift card.However, when I was going through the drive-thru tonight and ordering food, Mitch accused me of trying to exploit my points for free food and accused me of being rude in our previous interaction. He even identified me as the person who gave him a one-star review, creating an uncomfortable scene infront of everyone with disrespectful behavior, all while a line of cars waited in the drive-thru. He was angry and mentioned to the other workers that im the one that gave him a 1 star review and denied the fact that he was previously being rude and disrespectful. This time, I am going to report Mitch’s behavior to to the corporate office. I'm seeking an apology for Mitch's behavior to achieve resolution. Additionally, I request that the team members involved exhibit respectful behavior. It's important to note that I'm not seeking free food as a resolution to this situation. Furthermore, if Mitch is going to accuse me of “exploiting” points for free food and exhibit disrespectful behavior towards customers using points, it raises questions about the purpose of the restaurant's point/reward system. By the way, I opted not to utilize my points and paid the full price, as I didn't want to face disrespect for using the reward system, despite still having over 2100 points. Regarding Mitch's anger about my previous review, I have the right to express my thoughts through a review when my experience is notably negative.
Service: 1
Restaurantji Recommends
I came to the buona drive thru tonight to order and a worker named Mitch was there. Previously I had a bad experience with Mitch, and gave a one star review because of him being disrespectful and rude in the past whilst messing up my order. The issue was resolved by the manager, who called and apologized for the inconvenience and offered a gift card. However, when I was going through the drive-thru tonight and ordering food, Mitch accused me of trying to exploit my points for free food and accused me of being rude in our previous interaction. He even identified me as the person who gave him a one-star review, creating an uncomfortable scene infront of everyone with disrespectful behavior, all while a line of cars waited in the drive-thru. He was angry and mentioned to the other workers that im the one that gave him a 1 star review and denied the fact that he was previously being rude and disrespectful. This time, I am going to report Mitch's behavior to to the corporate office. I'm seeking an apology for Mitch's behavior to achieve resolution. Additionally, I request that the team members involved exhibit respectful behavior. It's important to note that I'm not seeking free food as a resolution to this situation. Furthermore, if Mitch is going to accuse me of "exploiting" points for free food and exhibit disrespectful behavior towards customers using points, it raises questions about the purpose of the restaurant's point/reward system. By the way, I opted not to utilize my points and paid the full price, as I didn't want to face disrespect for using the reward system, despite still having over 2100 points. Regarding Mitch's anger about my previous review, I have the right to express my thoughts through a review when my experience is notably negative.
Food is excellent - I ordered chargrilled chicken but using Italian bread instead of brioche bun, with fries. Both the chargrilled chicken and fries are very very good.
I had the crispy chicken salad and it did not disappoint. Portion was more than enough and I was happy with it.
Atmosphere: 5
Food: 5
Service: 5
Service was great, same with food
Excellent Chicago style Italian beef sandwiches. Servers switched up order with my friend (I like it hot--she doesn't), and they understood and got her a mild sandwich (I had already eaten a couple bites of the mild--which was very good). Venue has a fast-food feel, which you expect with quick, efficient service.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Onion Rings, Italian Beef Sandwich