TERRIBLE SERVICE ! It doesn't MATTER if they are short staff ! When a customer shows understanding and patience to the situation.But the employees continue to make the he customer wait .. then it's the concept of taking advantage of someone's kindness ! So in other words , I tried to be nice but the staff continued to waste our time. Making us wait over 15 min for a damm sandwich that is probably a jimmy dean sandwich that needs to be microwaved. Mind you time wise we had our order in by 1003 per receipt .. my family of 4 had everything come out at an appropriate manner approx time was 1010.. but the one sandwich which was mine was overlooked and continually disregarded by the staff. We had to be some place at 1030 and it was 1015 when we started the timer on when the sandwich order would be fulfilled. 1020 another Kind reminder given at that time . All the while the people who ordered after me me got their orders from the kitchen . In fact one ordered the same sandwich and it came out as he was done ordering. 1025 So my husband went up to the counter and asked what looked like the supervisor .. and she went to the back to the kitchen , waited 2 to three minutes and she never came out . After leaving without the sandwich , I returned after dropping off my family to deal with the lack of service they provided and felt it is right to request a refund since we overpaid for something we never received. I appreciate the fact that they were transparent in what was an excuse of being short staffed , but when we have kindly asked on more than one request for our food item. Being ignored is something no customer should tolerate ! When requesting a refund , they still had issues with returning all the items we had purchased. A line was building started to build behind me and again here comes the fumbling of customers ! At the end of the day , no one's kindness should be take. Jacqueline their supervisor should really learn to manage and organize her team!
Steve Gilla
Best damn coffee and espresso! Wow!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham and Cheese Croissants, Bagel and Cream Cheese, Wild Berry Smoothie, Plain Croissant
Mike M.
Foods good, coffee is my favorite around. Great little
Atmosphere: 5
Food: 5
Service: 5
kacper123ful
The best latte in the areaVery nice clean place with friendly
Atmosphere: 5
Food: 5
Service: 5
Andon Bllazhda
Like a European coffee shop. I felt like I was in Europe. If you like real coffees you have to visit
Atmosphere: 5
Food: 5
Service: 5
John
coffee was
Atmosphere: 5
Food: 5
Service: 5
andzelika kudzmaite
After my travels in Europe I have been craving for Lavazza coffee. I had no idea that one day I would find a cafe place that reminds me so much of my travels. This small coffee shop is a little hidden gem. If you find it, you won’t look at coffee the same again. The people that work there are very nice and friendly. They take their time to make each coffee that is ordered. The food and desserts are of the highest quality. If I could give more than 5 stars I would.
Atmosphere: 5
Food: 5
Service: 5
EFMSN
The baristas need to keep their hands off of their hair and stop touching their faces.
Atmosphere: 3
Food: 4
Service: 3
Teresa H.
A nice coffee shop tucked away in a business and apartment complex, it's a real treat of good coffee, sweet and savory pastries, and gelato. They have some welcoming seating to linger a while over your latte. Whole and ground coffee beans from Italy are sold at a reasonable price.
Sania H.
I wish we had more coffee shops like Lavazza around Naperville! This cute espresso bar is tucked behind some buildings and apartments so I hadn't noticed it the first few times I drove around the area but I am so happy I found it! They have a wide variety of espresso and cold brew drinks, as well as gelato and pastries. The coffee was on the expensive side, but very rich and high quality espresso. I ordered the iced orange mocha mio, which blends Italian chocolate, milk and espresso, and the cup is lined with thick fresh orange syrup. Never had a drink like this before and I really enjoyed it! The cafe is quiet and perfect to either work or meet a friend and chat.
Stopped in recently to get coffee to go. Parking is a little tight. It was very noisy and packed. Barista could not hear my order because of the background noise. I ordered a small cold brew. Very smooth, delicious, and strong. I would order coffee here to go, but it is pretty noisy if you are trying to get any work done.
Ryan B
Great coffee. Only reason for the 4 stars is the parking situation isn't the best but otherwise very
Atmosphere: 5
Food: 5
Service: 5
Oleksiy Lysenko
I ordered Cortado. Dark roast and very bitter for me.
Atmosphere: 5
Service: 4
Alek M
Delightful service and awesome choices of gelato,baking goods as well as coffee that's out of this world!
Atmosphere: 5
Food: 5
Service: 5
Georgette V.
I popped in to try a pastry and cafe latte to see if this could be added to the morning routine rotation for my in office days. The service was bare minimum. While it was "open", they clearly weren't ready for customers. The surfaces needed a good wiping down and the pastry display needed freshening up. The coffee product was good and the pastry was okay but greasy. The manager came out and said "hello" with a kind smile. That made up for the cashier who seemed like she'd rather be elsewhere. Mediocre at best. Especially considering the price.
TERRIBLE SERVICE ! It doesn't MATTER if they are short staff ! When a customer shows understanding and patience to the situation.But the employees continue to make the he customer wait .. then it's the concept of taking advantage of someone's kindness ! So in other words , I tried to be nice but the staff continued to waste our time. Making us wait over 15 min for a damm sandwich that is probably a jimmy dean sandwich that needs to be microwaved. Mind you time wise we had our order in by 1003 per receipt .. my family of 4 had everything come out at an appropriate manner approx time was 1010.. but the one sandwich which was mine was overlooked and continually disregarded by the staff. We had to be some place at 1030 and it was 1015 when we started the timer on when the sandwich order would be fulfilled. 1020 another Kind reminder given at that time . All the while the people who ordered after me me got their orders from the kitchen . In fact one ordered the same sandwich and it came out as he was done ordering. 1025 So my husband went up to the counter and asked what looked like the supervisor .. and she went to the back to the kitchen , waited 2 to three minutes and she never came out . After leaving without the sandwich , I returned after dropping off my family to deal with the lack of service they provided and felt it is right to request a refund since we overpaid for something we never received. I appreciate the fact that they were transparent in what was an excuse of being short staffed , but when we have kindly asked on more than one request for our food item. Being ignored is something no customer should tolerate ! When requesting a refund , they still had issues with returning all the items we had purchased. A line was building started to build behind me and again here comes the fumbling of customers ! At the end of the day , no one's kindness should be take. Jacqueline their supervisor should really learn to manage and organize her team!
Best damn coffee and espresso! Wow!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham and Cheese Croissants, Bagel and Cream Cheese, Wild Berry Smoothie, Plain Croissant
Foods good, coffee is my favorite around. Great little
Atmosphere: 5
Food: 5
Service: 5
The best latte in the areaVery nice clean place with friendly
Atmosphere: 5
Food: 5
Service: 5
Like a European coffee shop. I felt like I was in Europe. If you like real coffees you have to visit
Atmosphere: 5
Food: 5
Service: 5
coffee was
Atmosphere: 5
Food: 5
Service: 5
After my travels in Europe I have been craving for Lavazza coffee. I had no idea that one day I would find a cafe place that reminds me so much of my travels. This small coffee shop is a little hidden gem. If you find it, you won’t look at coffee the same again. The people that work there are very nice and friendly. They take their time to make each coffee that is ordered. The food and desserts are of the highest quality. If I could give more than 5 stars I would.
Atmosphere: 5
Food: 5
Service: 5
The baristas need to keep their hands off of their hair and stop touching their faces.
Atmosphere: 3
Food: 4
Service: 3
A nice coffee shop tucked away in a business and apartment complex, it's a real treat of good coffee, sweet and savory pastries, and gelato. They have some welcoming seating to linger a while over your latte. Whole and ground coffee beans from Italy are sold at a reasonable price.
I wish we had more coffee shops like Lavazza around Naperville! This cute espresso bar is tucked behind some buildings and apartments so I hadn't noticed it the first few times I drove around the area but I am so happy I found it! They have a wide variety of espresso and cold brew drinks, as well as gelato and pastries. The coffee was on the expensive side, but very rich and high quality espresso. I ordered the iced orange mocha mio, which blends Italian chocolate, milk and espresso, and the cup is lined with thick fresh orange syrup. Never had a drink like this before and I really enjoyed it! The cafe is quiet and perfect to either work or meet a friend and chat.
Restaurantji Recommends
Stopped in recently to get coffee to go. Parking is a little tight. It was very noisy and packed. Barista could not hear my order because of the background noise. I ordered a small cold brew. Very smooth, delicious, and strong. I would order coffee here to go, but it is pretty noisy if you are trying to get any work done.
Great coffee. Only reason for the 4 stars is the parking situation isn't the best but otherwise very
Atmosphere: 5
Food: 5
Service: 5
I ordered Cortado. Dark roast and very bitter for me.
Atmosphere: 5
Service: 4
Delightful service and awesome choices of gelato,baking goods as well as coffee that's out of this world!
Atmosphere: 5
Food: 5
Service: 5
I popped in to try a pastry and cafe latte to see if this could be added to the morning routine rotation for my in office days. The service was bare minimum. While it was "open", they clearly weren't ready for customers. The surfaces needed a good wiping down and the pastry display needed freshening up. The coffee product was good and the pastry was okay but greasy. The manager came out and said "hello" with a kind smile. That made up for the cashier who seemed like she'd rather be elsewhere. Mediocre at best. Especially considering the price.