Like others have previously warned, check your take-out order before you leave. I ordered a Greek salad that didn't contain a single shred of red onion. How can you leave onion out of a Greek salad? Or else inform you ahead of time that they are out?
Atmosphere: 3
Food: 2
Suzanne Schulz
Hair in my salad. Omg gross put. Lost my appetite
Food: 3
Service: 5
jaymes younger
I just spent $50 there to be treated rudely by Judy. She became very angry with me for apparently throwing a paper napkin in the wrong place. She was apparently having a bad day and felt the need to treat a customer like garbage. Won't be back. Pathetic.
Atmosphere: 1
Food: 1
Service: 1
Jonathan chism
Wow.... After managing restaurants for the past 25 years I have never encountered such poor service and attitude. My family arrived shortly before closing and were ignored for several minutes while staff prioritized cleaning tasks over customer service, with the clear implication that going home was more important than service. Upon receiving our order my small children were instructed to eat quickly so they could do the dishes. Management seemed fine with foregoing potential sales since they locked the doors 10 minutes early. Personally, if any of my employees behaved in this manner it would be their last shift.
I feel like I'm let down every time I come here. I tried again after 2yrs.I bought the Autumn squash soup, steak & cheese sandwich & a mango refresher drink.First, For some reason the mango refresher tasted like it had pop in it.Second, the steak sandwich tasted like they put the DISGUSTING pickled red onions on my sandwich then took them off after they realized i put (no pickled onions on it). The sandwich barely had any steak on it. It was less than a quarter of a 1lb.Last, the autumn soup tasted like the usual soup.Then the same woman is at the register everytime looking at me funny. I don't even know why I keep trying. I'll take my business to the one on rt 59 at all times now, even if I'm passing this location.
The freezing weather today got me craving for some soup and Panera came to the rescue!! The broccoli cheddar soup always hits the spot! We ordered on the app today and dined in at the local panera. I got the southwest chicken sourdough melt which was so comforting with the broccoli cheddar soup as part of the pick 2 combo. I also got an apple with it. We also got the chipotle chicken melt on black pepper focaccia which was fresh and delicious too. The inside of this panera has a cozy old school diner vibe with lots of college kids working on their laptops and studying. Best place when the cravings for soup hit hard!
Meagan Corn
The workers look unhappy and someone kept coughing in the kitchen.
Atmosphere: 3
Food: 4
Service: 1
Chosen One
Greetings,I ordered online at 8:20am/8:30am yesterday morning 12/19/2023, I placed the order online to be pick up at 2:45pm, I arrived at this location early and I was on time at 2:32pm.I pull up in the drive-thru, I specifically ask this lying special young lady about my order, I repeated my name twice, the special young lady tells me that my order is correct and ready.So, I had to wait for an order that was previously called in the morning.I finally get my order? I Head home, just to pull up in my driveway, put my car in park to look in the bag to see my order is wrong.I'm beyond frustrated ? so I tried calling three times, no one answered my calls. So I go in to, change my clothes, I come back out and drive back to the same location.As I walk in, I see a young lady, she looks at me and she keep walking to the back, with another young kid, she begins to dance.Something I noticed with business and other businesses, all I see is babies/ kids working, I think that's part of the problem. The younger generation is out of control.Moving forward, I get there, I greet a young lady, I ask to speak with a manager.He (assistant manager) walks up to the Register/counter, rude, he didn't greet me. I spoke to him to him anyway,then I describe to him in details why I ask to speak to a manager.The assistant manager nonchalantly dismissively rudely interrupted me while I'm talking, he ask me for my name and then he comes back with this stone cold zombie look on his face and says I will give you a refund, he shows me no concerns.At this time my forehead is sweating, I'm getting more annoyed, and I say to the assistant manager is that it, then I say to him, do you not understand how much valuable time I've wasted, I then say, I worked fourteen hours today, I just want my refund and go home.The manager looks me in my eyes and tells me you are getting a refund, what do you want! He then says do you want a reward.I ask him he was serious!I then ask him, has he taken a customer service course. I tell him it's not about the refund, it's the principle. I tell him, it's not what he did, it's how he went about doing it. I tell the manager to lead by example. I ask him for my refund and I left out.The young lady who was in the drive-thru is a rude unprofessional liar,The assistant manager was rude, nonchalant, unprofessional, and he has no people skills, no mannerism, no understanding, and he is beyond ignorant.General manager Mr. Jordan, definitely not a good look.My question is, do you care about your customers?I'm reading the reviews, I'm not the first person to experience receiving the wrong order.From my experience your assistance manager needs coaching, and your special lying young lady employee needs to take a customer service course.The worst experiences that I've experienced at a panera bread business.I'm definitely not coming back. ?Thanks.
Like others have previously warned, check your take-out order before you leave. I ordered a Greek salad that didn't contain a single shred of red onion. How can you leave onion out of a Greek salad? Or else inform you ahead of time that they are out?
Atmosphere: 3
Food: 2
Hair in my salad. Omg gross put. Lost my appetite
Food: 3
Service: 5
I just spent $50 there to be treated rudely by Judy. She became very angry with me for apparently throwing a paper napkin in the wrong place. She was apparently having a bad day and felt the need to treat a customer like garbage. Won't be back. Pathetic.
Atmosphere: 1
Food: 1
Service: 1
Wow.... After managing restaurants for the past 25 years I have never encountered such poor service and attitude. My family arrived shortly before closing and were ignored for several minutes while staff prioritized cleaning tasks over customer service, with the clear implication that going home was more important than service. Upon receiving our order my small children were instructed to eat quickly so they could do the dishes. Management seemed fine with foregoing potential sales since they locked the doors 10 minutes early. Personally, if any of my employees behaved in this manner it would be their last shift.
Service: 1
Take out
Food: 5
Service: 5
Recommended dishes: Corn Chowder, Grilled Cheese, Autumn Squash, Panera Caesar Salad, Strawberry Poppyseed Salad, Panera Sourdough Melts, Baguette
Great Service, Food &
Atmosphere: 4
Food: 4
Service: 4
I love Panera soup and mac &
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Cheese
I feel like I'm let down every time I come here. I tried again after 2yrs.I bought the Autumn squash soup, steak & cheese sandwich & a mango refresher drink.First, For some reason the mango refresher tasted like it had pop in it.Second, the steak sandwich tasted like they put the DISGUSTING pickled red onions on my sandwich then took them off after they realized i put (no pickled onions on it). The sandwich barely had any steak on it. It was less than a quarter of a 1lb.Last, the autumn soup tasted like the usual soup.Then the same woman is at the register everytime looking at me funny. I don't even know why I keep trying. I'll take my business to the one on rt 59 at all times now, even if I'm passing this location.
Food: 1
Service: 2
Recommended dishes: Strawberry Poppyseed Salad, Chips
As sip club members we are here daily. The staff is friendly and helpful. Really like that they add the fresh brew coffee machines!
Atmosphere: 4
Food: 4
Service: 5
Great atmosphere and at that price who would have thoughtWheelchair accessibility: You can wheel a chair in there quite easily.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips
Restaurantji Recommends
The freezing weather today got me craving for some soup and Panera came to the rescue!! The broccoli cheddar soup always hits the spot! We ordered on the app today and dined in at the local panera. I got the southwest chicken sourdough melt which was so comforting with the broccoli cheddar soup as part of the pick 2 combo. I also got an apple with it. We also got the chipotle chicken melt on black pepper focaccia which was fresh and delicious too. The inside of this panera has a cozy old school diner vibe with lots of college kids working on their laptops and studying. Best place when the cravings for soup hit hard!
The workers look unhappy and someone kept coughing in the kitchen.
Atmosphere: 3
Food: 4
Service: 1
Greetings,I ordered online at 8:20am/8:30am yesterday morning 12/19/2023, I placed the order online to be pick up at 2:45pm, I arrived at this location early and I was on time at 2:32pm.I pull up in the drive-thru, I specifically ask this lying special young lady about my order, I repeated my name twice, the special young lady tells me that my order is correct and ready.So, I had to wait for an order that was previously called in the morning.I finally get my order? I Head home, just to pull up in my driveway, put my car in park to look in the bag to see my order is wrong.I'm beyond frustrated ? so I tried calling three times, no one answered my calls. So I go in to, change my clothes, I come back out and drive back to the same location.As I walk in, I see a young lady, she looks at me and she keep walking to the back, with another young kid, she begins to dance.Something I noticed with business and other businesses, all I see is babies/ kids working, I think that's part of the problem. The younger generation is out of control.Moving forward, I get there, I greet a young lady, I ask to speak with a manager.He (assistant manager) walks up to the Register/counter, rude, he didn't greet me. I spoke to him to him anyway,then I describe to him in details why I ask to speak to a manager.The assistant manager nonchalantly dismissively rudely interrupted me while I'm talking, he ask me for my name and then he comes back with this stone cold zombie look on his face and says I will give you a refund, he shows me no concerns.At this time my forehead is sweating, I'm getting more annoyed, and I say to the assistant manager is that it, then I say to him, do you not understand how much valuable time I've wasted, I then say, I worked fourteen hours today, I just want my refund and go home.The manager looks me in my eyes and tells me you are getting a refund, what do you want! He then says do you want a reward.I ask him he was serious!I then ask him, has he taken a customer service course. I tell him it's not about the refund, it's the principle. I tell him, it's not what he did, it's how he went about doing it. I tell the manager to lead by example. I ask him for my refund and I left out.The young lady who was in the drive-thru is a rude unprofessional liar,The assistant manager was rude, nonchalant, unprofessional, and he has no people skills, no mannerism, no understanding, and he is beyond ignorant.General manager Mr. Jordan, definitely not a good look.My question is, do you care about your customers?I'm reading the reviews, I'm not the first person to experience receiving the wrong order.From my experience your assistance manager needs coaching, and your special lying young lady employee needs to take a customer service course.The worst experiences that I've experienced at a panera bread business.I'm definitely not coming back. ?Thanks.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cinnamon Crunch Bagel
Nice place for a quick bite and fresh ground
Atmosphere: 3
Food: 3
Service: 5
Soup and sandwich $18 overpriced
Atmosphere: 2
Food: 2
Service: 2