Great sandwiches, but if ordering delivery through Potbelly, be warned that they use door dash for delivery and their drivers don't verify the order is complete before delivery.
Michelle
The level of incompetence with the employees here is insanely bad. They ask to repeat your order several times and still get it wrong.Girl making the sandwiches is talking on her personal phone while trying to listen to customers at the same time. Manager came out and asked her if she was on her phone....she says no right in front of customers.Place is dirty, no one wipes tables. We waited 15 minutes for a single sandwich to be made.These terrible employees will kill your business. Who is going to want to eat here?Update: I emailed the address that was provided below and received zero response. All around terrible customers service from top to bottom.
Atmosphere: 1
Food: 1
Service: 1
Victoria Panozzo
This location consistently disappoints. I work close by and have placed an order online a few times to pick up on my lunch and the sandwich has been wrong or over 10 minutes late every time. The workers seem to have no sense of urgency and lack leadership.
Atmosphere: 2
Food: 3
Service: 2
Evgeny Shin
cooks slowly, communicates rudely with the customer
Joe Muschong
Worst experience I ever had at a Potbelly, very slow service some people walked out, very sloppy sandwiches, slow register person all around poor experience too bad.
Atmosphere: 5
Food: 1
Service: 1
Miguel Huerta
I went here 2 months ago, nice juice sloppy big sandwiches. I also bought their jar of giardiniera it's the spiciest I've bought and I love that, therefore my fav giardiniera.
Atmosphere: 5
Food: 5
Service: 5
Coach P W.
They forgot to add condiments to my sandwich even though I requested it. I had a dry, tasteless sandwich. I might give them another try. FYI, don't leave without checking your sandwich.
Meesha Awan
Came here for the first time in forever! Brings back lots of nostalgic memories. The staff was super nice and conversed with me which I really liked. The sandwiches were made very well and the the new cold brew milkshake is delicious! They are hoping to bring back Open Mic nights, I can't wait! Definitely one of the better popular locations that I've been to
Atmosphere: 5
Food: 5
Service: 5
Audrey Kuhn
I’m not usually the type of person to leave negative reviews, especially on some random sandwich shops page, HOWEVER :) I have the time today.I just went to potbelly’s with my family and I have a couple things to note,1. The service was questionable. Someone that was sweeping the floor greeted us at the door and that was nice; but the rest of the staff making sandwiches seemed to be bothered and overwhelmed with our basic orders and they weren’t very friendly. A little bit pushy as well. The dude putting the toppings on the sandwiches seemed nice I will say that.2. there was hair in my sandwich. :) like. A lot. the second I opened the packaging on the sandwich I saw that they had literally cut through a hair when cutting the sandwich in half and there was hair sticking out of both sides of the sandwich. I opened the sandwich up to see- what do you know? MORE HAIR :). Now I’m not a Karen so I wasn’t going to say anything but my dad insisted on getting a refund because he said that it looked intentionally placed and he was blown away by it lol. I will include a photo. When we told the girl working about it she originally looked past us and tried to ignore my dad and finally she addressed us by saying “what”. when we told her she quickly wrapped up the sandwich, before anyone else saw and didn’t say sorry just asked what we wanted her to do about it. We asked for the manager to get us a refund. The manager came out and the girl working tried to insinuate that we might be LYING about the hairs to the manager. :) w.t.f girl.Honestly the manager didn’t apologize either which is what ultimately made me decide to leave this negative review. They gave us a refund but they didn’t deny that their worker may have intentionally placed hair in there ( my dad told their manager that he suspected it was intentional, you guessed it. No reaction from her, led me to believe it’s not the first time.) and they did not apologize for our experience. So all and all, keep walkin if you’re in downtown Naperville! Lots of other better places to go.
Atmosphere: 1
Food: 1
Service: 1
Carol H.
Ok this Yelp page hasn't been updated in ages apparently. This location *is* open for lunch and they don't require masks anymore. We went today to use a BOGO coupon sent via email. The specifications of the deal were a little misleading on the coupon, so we ended up paying full price, but the cheerful staff and good food left us not too salty over the situation. This company is lucky; the employees at this location are an asset to the business, especially Rachelle, who was very kind and friendly throughout the transaction. She couldn't have been more helpful, and honestly that's an unusual thing to find in an employee currently. The marketing team, however, needs a lesson in transparency; when your advertising techniques aren't clear, you leave your employees wide open for conflict with customers, and that's not cool. Your employees are your direct line to your customer base. Don't make their job harder.
Parking is challenging. Staff was very nice and friendly.
Paige C.
Horrible. So uncomfortable to get a sandwich. The manager (I assume) was yelling at the employees while I waiting for her to finish my sandwich. (Which by the way... i found a hair in my sandwich) the store is completely empty & now I understand why. I will NOT be back, which i doubt any of the people working there would care.
Nicole West
I'm always super patient when it comes to staff who work in the food service industry because I work in the food service industry and I know it can be difficult sometimes.That being said, the treatment that my husband and I received at this location today was extremely upsetting. First of all, the restaurant had no other customers other than us and we waited a long time to get any service. We politely ordered two sandwiches and the staff seemed very angry that we were even there. They had ridiculous attitudes the entire time: no greeting, no thank you, one of them just chucked our sandwiches at us and mumbled "here". Again, I know people have bad days but we did nothing at all to be rude to them, the two girls working there are just extremely rude.0/10 experience. Avoid this place if you don't want your day ruined. I will not be coming back here. Absolutely ridiculous. Do better!
Lili Amado
service SUCKS, every time i order online &&’ ask for POTBELLY VINAIGRETTE they NEVER put it in the bag. i tried calling like 10 times because there is another order coming to my job to have them send it to me with that order &&’ they have NOT answered either. also my sandwich was VERY dry , no EXTRA oil, NO seasoning or extra aioli sauce in my sandwich.
Griffin May
Sandwiches are always good and the service here is great!
Great sandwiches, but if ordering delivery through Potbelly, be warned that they use door dash for delivery and their drivers don't verify the order is complete before delivery.
The level of incompetence with the employees here is insanely bad. They ask to repeat your order several times and still get it wrong.Girl making the sandwiches is talking on her personal phone while trying to listen to customers at the same time. Manager came out and asked her if she was on her phone....she says no right in front of customers.Place is dirty, no one wipes tables. We waited 15 minutes for a single sandwich to be made.These terrible employees will kill your business. Who is going to want to eat here?Update: I emailed the address that was provided below and received zero response. All around terrible customers service from top to bottom.
Atmosphere: 1
Food: 1
Service: 1
This location consistently disappoints. I work close by and have placed an order online a few times to pick up on my lunch and the sandwich has been wrong or over 10 minutes late every time. The workers seem to have no sense of urgency and lack leadership.
Atmosphere: 2
Food: 3
Service: 2
cooks slowly, communicates rudely with the customer
Worst experience I ever had at a Potbelly, very slow service some people walked out, very sloppy sandwiches, slow register person all around poor experience too bad.
Atmosphere: 5
Food: 1
Service: 1
I went here 2 months ago, nice juice sloppy big sandwiches. I also bought their jar of giardiniera it's the spiciest I've bought and I love that, therefore my fav giardiniera.
Atmosphere: 5
Food: 5
Service: 5
They forgot to add condiments to my sandwich even though I requested it. I had a dry, tasteless sandwich. I might give them another try. FYI, don't leave without checking your sandwich.
Came here for the first time in forever! Brings back lots of nostalgic memories. The staff was super nice and conversed with me which I really liked. The sandwiches were made very well and the the new cold brew milkshake is delicious! They are hoping to bring back Open Mic nights, I can't wait! Definitely one of the better popular locations that I've been to
Atmosphere: 5
Food: 5
Service: 5
I’m not usually the type of person to leave negative reviews, especially on some random sandwich shops page, HOWEVER :) I have the time today.I just went to potbelly’s with my family and I have a couple things to note,1. The service was questionable. Someone that was sweeping the floor greeted us at the door and that was nice; but the rest of the staff making sandwiches seemed to be bothered and overwhelmed with our basic orders and they weren’t very friendly. A little bit pushy as well. The dude putting the toppings on the sandwiches seemed nice I will say that.2. there was hair in my sandwich. :) like. A lot. the second I opened the packaging on the sandwich I saw that they had literally cut through a hair when cutting the sandwich in half and there was hair sticking out of both sides of the sandwich. I opened the sandwich up to see- what do you know? MORE HAIR :). Now I’m not a Karen so I wasn’t going to say anything but my dad insisted on getting a refund because he said that it looked intentionally placed and he was blown away by it lol. I will include a photo. When we told the girl working about it she originally looked past us and tried to ignore my dad and finally she addressed us by saying “what”. when we told her she quickly wrapped up the sandwich, before anyone else saw and didn’t say sorry just asked what we wanted her to do about it. We asked for the manager to get us a refund. The manager came out and the girl working tried to insinuate that we might be LYING about the hairs to the manager. :) w.t.f girl.Honestly the manager didn’t apologize either which is what ultimately made me decide to leave this negative review. They gave us a refund but they didn’t deny that their worker may have intentionally placed hair in there ( my dad told their manager that he suspected it was intentional, you guessed it. No reaction from her, led me to believe it’s not the first time.) and they did not apologize for our experience. So all and all, keep walkin if you’re in downtown Naperville! Lots of other better places to go.
Atmosphere: 1
Food: 1
Service: 1
Ok this Yelp page hasn't been updated in ages apparently. This location *is* open for lunch and they don't require masks anymore. We went today to use a BOGO coupon sent via email. The specifications of the deal were a little misleading on the coupon, so we ended up paying full price, but the cheerful staff and good food left us not too salty over the situation. This company is lucky; the employees at this location are an asset to the business, especially Rachelle, who was very kind and friendly throughout the transaction. She couldn't have been more helpful, and honestly that's an unusual thing to find in an employee currently. The marketing team, however, needs a lesson in transparency; when your advertising techniques aren't clear, you leave your employees wide open for conflict with customers, and that's not cool. Your employees are your direct line to your customer base. Don't make their job harder.
Restaurantji Recommends
Parking is challenging. Staff was very nice and friendly.
Horrible. So uncomfortable to get a sandwich. The manager (I assume) was yelling at the employees while I waiting for her to finish my sandwich. (Which by the way... i found a hair in my sandwich) the store is completely empty & now I understand why. I will NOT be back, which i doubt any of the people working there would care.
I'm always super patient when it comes to staff who work in the food service industry because I work in the food service industry and I know it can be difficult sometimes.That being said, the treatment that my husband and I received at this location today was extremely upsetting. First of all, the restaurant had no other customers other than us and we waited a long time to get any service. We politely ordered two sandwiches and the staff seemed very angry that we were even there. They had ridiculous attitudes the entire time: no greeting, no thank you, one of them just chucked our sandwiches at us and mumbled "here". Again, I know people have bad days but we did nothing at all to be rude to them, the two girls working there are just extremely rude.0/10 experience. Avoid this place if you don't want your day ruined. I will not be coming back here. Absolutely ridiculous. Do better!
service SUCKS, every time i order online &&’ ask for POTBELLY VINAIGRETTE they NEVER put it in the bag. i tried calling like 10 times because there is another order coming to my job to have them send it to me with that order &&’ they have NOT answered either. also my sandwich was VERY dry , no EXTRA oil, NO seasoning or extra aioli sauce in my sandwich.
Sandwiches are always good and the service here is great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bigs Italian Sub