“Am convinced this place is a liminal space full of cryptids. No notes. ?Edit: thank you chilis but I don’t know if I’ll ever be back. That was bizarre and fun in hindsight but I don’t need to interact with more weird and creepy men so no.“
“3/7/24 The food quality has gone down a little bit as this is one of my favorite restaurants. We had a booth table and the floors was a little dirty underneath. They only had one salsa (Medium) no hot. The steak was tough and chewy. I will not order any dish skirt steak anymore. My sister food was a little salty. All the other dishes were delicious. I would isit again.“
“Just returned home. The young Lady that was working drive thru, I think it was makata was just a very nice and friendly person. Working drive thru cant be an easy job but she made it look like she was enjoying it. She made my night after a lousy day.“
“Nice little counter serve restaurant in downtown Lombard with a cute interior and friendly folks behind the counter. We dropped in for vegan nachos and margaritas. The vegan cheese and chorizo were on point. We'll come back soon and hopefully get to enjoy the patio, too!“
“Had problems with kiosk payment system - twice. First, at our booth. Our server couldn't get the device to work, then tried another before getting a printed copy of the bill and processing it the old-fashioned way.Then, we went to the take-out desk where kiosks are also used to get some gift cards and the only kiosk had to have a battery change and reboot to process our purchase. These payment issues added ~20 minutes to our experience.“
“If I can give Layla more than 5 stars I would. I came into Chilis with 5 family members to start off and then was surprised with 2 more. We sat at a smaller table and requested to be switched. She had to ask the manager and he ended up saying no for whatever reason. Layla made the executive decision to switch us (which was the correct thing to do) because adding 2 more chairs to the current table would have caused traffic, a struggle for the other table to move and get up & over all uncomfortable. She was so sweet and understood the issue. She helped all of us move and updated us on our food constantly. We understood how busy it was so we avoided bothering her. Layla helping us move to another table made us truly happy and she has the best customer service. Highly recommend coming to chilis on the night she works and requesting to sit at her tables.“
“Christin was and excellent waitress we never ran out of drinks she was very attentive and organized. Eric was an excellent waiter! He was knowledgeable and friendly.refills were plenteous. He gave us military discount which was very much appreciated. Food was delicious! My disappoint was the bathroom, wasn’t real clean but no Toliet paper was what put me over the edge ?. At least there was plenty of soap !“
“Since COVID and upgrades in technology, I have found that customer service is lacking when dining in @Chili's. They seat you, bring you drinks, and then the wait staff disappears. There's a tablet on the table for you to checkout and pay. But what if I want refills or something's not quite right with my order. Waitstaff gets scarce after food and drinks come. So, I just order food to go now. However, the food is GR8!“
“So, listen, I completely understand changing your menu and I also understand that you are a Mexican restaurant and you’d prefer to serve Mexican food. BUT since we were last there, you changed your menu and removed the chicken strips and fries. So, atmosphere was great, service was great, food was very good, blood orange margarita was tasty, but we’ll be back when my picky 10 year old turns 18 because I can afford - occasionally - $13 for her chicken strips but not another $60 for a sitter and I’m not willing to fight with her about her awful dietary choices during a rare night out. Please bring back the chicken strips. Otherwise, we’ll miss you.“