We had dinner last night at Culvers in NL and we were treated BADLY. When I asked the lady at the counter to leave the butter off the burger she said "its a butter burger and comes with butter on it"...I told to please not put the butter on the bun and she reluctantly complied. I had a coupon for a buy one two scoop sundae and get one free and she said they charge for each topping. I told here a sundae is ice cream with a topping but she said that is not the definition that they use and they charge for each topping. While I was discussing this with her other employees thought it was funny smirking in the background! I spoke with the Manager, Scott about the treatment we received he apologized but said that two scoops of ice cream is considered a sundae and they charge for toppings. Based on the TERRIBLE service we will never go this Culvers again! I called other Culver and each of them said they would honor the coupon for the sundae with the toppings...In fact they were all were surprised by the treatment we received from the Culvers In New Lenox, IL! When I called Corporate I spoke with Helen and she I was lucky they took my coupon! If this is how Culvers treats customers they are not going stay in business very long!
Atmosphere: 3
Food: 1
Service: 1
Eric Kidd
Nice burgers and soft bun. Fish sandwich need seasoning. Tasted bland. Great milkshakes and onion rings. Nice family atmosphere. A go to place for comfort food.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cheeseburger, French Fries
Kirk Nissen
Great burgers. Warm and inviting interior.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Dan The Music Man
Last time I'll be eating at this Culver's. When you see an employee in the back that is preparing food, staffing food into his own mouth, sorry but that's a no for me. Then he looks at you like, what's the problem? I'm out. Hopefully they have cameras in the cooking area to go back and confirm what I saw.
Atmosphere: 1
Food: 1
Service: 1
Barb Courter
Great butter burgers!! Fast service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Sleeper Zulu
The burgers here are always fresh and delicious!Kid-friendliness: The free scoops are a treat you can't beat!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Tyler Hill
Kelly at the front register was super nice! Much appreciated.
Love their butter burger ?
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Cheese Curds, Chicken Sandwich, Cheeseburger
We had dinner last night at Culvers in NL and we were treated BADLY. When I asked the lady at the counter to leave the butter off the burger she said "its a butter burger and comes with butter on it"...I told to please not put the butter on the bun and she reluctantly complied. I had a coupon for a buy one two scoop sundae and get one free and she said they charge for each topping. I told here a sundae is ice cream with a topping but she said that is not the definition that they use and they charge for each topping. While I was discussing this with her other employees thought it was funny smirking in the background! I spoke with the Manager, Scott about the treatment we received he apologized but said that two scoops of ice cream is considered a sundae and they charge for toppings. Based on the TERRIBLE service we will never go this Culvers again! I called other Culver and each of them said they would honor the coupon for the sundae with the toppings...In fact they were all were surprised by the treatment we received from the Culvers In New Lenox, IL! When I called Corporate I spoke with Helen and she I was lucky they took my coupon! If this is how Culvers treats customers they are not going stay in business very long!
Atmosphere: 3
Food: 1
Service: 1
Nice burgers and soft bun. Fish sandwich need seasoning. Tasted bland. Great milkshakes and onion rings. Nice family atmosphere. A go to place for comfort food.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cheeseburger, French Fries
Great burgers. Warm and inviting interior.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Last time I'll be eating at this Culver's. When you see an employee in the back that is preparing food, staffing food into his own mouth, sorry but that's a no for me. Then he looks at you like, what's the problem? I'm out. Hopefully they have cameras in the cooking area to go back and confirm what I saw.
Atmosphere: 1
Food: 1
Service: 1
Great butter burgers!! Fast service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
The burgers here are always fresh and delicious!Kid-friendliness: The free scoops are a treat you can't beat!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Kelly at the front register was super nice! Much appreciated.
Service: 5
Love their Butter Burgers and Walleye sandwich.
Atmosphere: 5
Food: 4
Service: 5
One of my go to places for lunch. Tried and true
Restaurantji Recommends
Good food
Reuben is the best!
Atmosphere: 4
Food: 5
Service: 5
Food and service are always good. Prices are a bit
Food: 4
Service: 4
Recommended dishes: Cheese Curds, Atlantic Cod Sandwich
added cheese after we said HAMburger not cheeseburger. if I want cheese I'll ask for cheese
What's with this dry azz potroast sandwich New Lenox???I hope I can upload pics. ?
Atmosphere: 3
Food: 2
Service: 3