Staff is always friendly and the sandwiches are fresh and delicious! Love this potbelly.
Atmosphere: 5
Food: 5
Service: 5
Amy Wasiel
Good food and service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Stephan Cevallos
That gurl Polly is a sandwich artist.I went stopped by this fine sandwich shop while strolling along a mostly empty New Lenox, and let me say, this establishment is a brightspot of this town.The sandwich artist made the most fresh, hearty, and delectable sandwich. You could tell that it was made with love. She made service quick, and my order was accurate.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avo Turkey
Review Dude
They make a good sandwich and always have good quality hospitality
Atmosphere: 5
Food: 5
Service: 5
CJ G.
It was dead at noon on a Saturday. Shouldn't be- but it does look like their drive-thru was rockin'. I loved the Mama's meatball with pickles, onions, and hot peppers. I successfully avoided ordering g a shake until I saw the ad for an egg nog shake. It was legit! Didn't love the brocolli cheddar at first, but it grew on me fast.Great customer service and friendly attitudes from all three I interacted with. Really nice and large dining room, too. CLEAN!I'll be back if work brings me this way again!
Phillip Fournier
Staff was nice store was clean food was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Marci
First time unhappy with this place! I was the only one in line and they messed up my sandwich. Didn’t give me the right bread had one slice of meat on it and there was egg and something brown in the sandwich. The receipt was correct, but the sandwich was wrong.
Food: 1
Concetta
First time unhappy with this place! I was the only one in line and they messed up my sandwich. Didn’t give me the right bread had one slice of meat on it and there was egg and something brown in the sandwich. The receipt was correct, but the sandwich was wrong.
Food: 1
Jodie Bowen
This shop really knows how to make a sandwich. Love the extra pickle on my turkey and swiss sandwich.
Atmosphere: 5
Food: 5
Service: 5
Alicia M.
I went through the drive-thru on 8/23/23 and ordered an Avo turkey add mushrooms and a farmhouse salad and a cookie and the mushrooms on my sandwich were raw and the salad looked like someone had eaten out of it already. I called the store and spoke with Caden who identified himself as the manager and he did nothing but made excuses for why my sandwich was not made correctly and that all of their farmhouse salads were made this way. Cadens customer service skills were very poor and he refused to rectify my dissatisfaction of my order. I will be escalating this issue to his boss the store manager who he states will be available on 8/24. I have visited this location several times on my way to work and any issues I had were immediately corrected but today with Caden they were not. Im highly unsatisfied by his inability to communicate properly and offer a solution for their mistake. I will definitely follow up on a survey as well as with the store.
Weird employees, so unfriendly. They can't even reply to a simple thank you. No words exchanged on their end during the entire interaction. The level of anti-social behavior is staggering..kids these days, huh?
Atmosphere: 1
Food: 1
Service: 1
Elsa I.
Delicious, friendly staff and hella good sandwiches. Two enthusiastic thumbs up. Party on!
LM Birk
Went though the drive up tonight. Ordered a Wreck, no salami, substitute beef (like I ALWAYS DO), a pizza sandwich and a cup of soup. Comes to $28.00. I think “that can’t be right,” drive up and ask the kid. He tells me there’s an $8 up charge for the extra meat. I told him it’s substitution and I’ve never had that happen before. He tells me “sadly, this is how it is.” I drove off and left the order. 1) there was no “extra” meat, 2) $8 upcharge??? That’s a whole sandwich. We have gone to this location since it opened. Probably never again.
Service: 1
Steven S.
Not one of potbelly's best stores. Picked up some sandwiches there today and they looked like somebody sat on them! Overrated lunch meat sandwich!
Staff is always friendly and the sandwiches are fresh and delicious! Love this potbelly.
Atmosphere: 5
Food: 5
Service: 5
Good food and service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
That gurl Polly is a sandwich artist.I went stopped by this fine sandwich shop while strolling along a mostly empty New Lenox, and let me say, this establishment is a brightspot of this town.The sandwich artist made the most fresh, hearty, and delectable sandwich. You could tell that it was made with love. She made service quick, and my order was accurate.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avo Turkey
They make a good sandwich and always have good quality hospitality
Atmosphere: 5
Food: 5
Service: 5
It was dead at noon on a Saturday. Shouldn't be- but it does look like their drive-thru was rockin'. I loved the Mama's meatball with pickles, onions, and hot peppers. I successfully avoided ordering g a shake until I saw the ad for an egg nog shake. It was legit! Didn't love the brocolli cheddar at first, but it grew on me fast.Great customer service and friendly attitudes from all three I interacted with. Really nice and large dining room, too. CLEAN!I'll be back if work brings me this way again!
Staff was nice store was clean food was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
First time unhappy with this place! I was the only one in line and they messed up my sandwich. Didn’t give me the right bread had one slice of meat on it and there was egg and something brown in the sandwich. The receipt was correct, but the sandwich was wrong.
Food: 1
First time unhappy with this place! I was the only one in line and they messed up my sandwich. Didn’t give me the right bread had one slice of meat on it and there was egg and something brown in the sandwich. The receipt was correct, but the sandwich was wrong.
Food: 1
This shop really knows how to make a sandwich. Love the extra pickle on my turkey and swiss sandwich.
Atmosphere: 5
Food: 5
Service: 5
I went through the drive-thru on 8/23/23 and ordered an Avo turkey add mushrooms and a farmhouse salad and a cookie and the mushrooms on my sandwich were raw and the salad looked like someone had eaten out of it already. I called the store and spoke with Caden who identified himself as the manager and he did nothing but made excuses for why my sandwich was not made correctly and that all of their farmhouse salads were made this way. Cadens customer service skills were very poor and he refused to rectify my dissatisfaction of my order. I will be escalating this issue to his boss the store manager who he states will be available on 8/24. I have visited this location several times on my way to work and any issues I had were immediately corrected but today with Caden they were not. Im highly unsatisfied by his inability to communicate properly and offer a solution for their mistake. I will definitely follow up on a survey as well as with the store.
Food: 1
Service: 1
Restaurantji Recommends
Weird employees, so unfriendly. They can't even reply to a simple thank you. No words exchanged on their end during the entire interaction. The level of anti-social behavior is staggering..kids these days, huh?
Atmosphere: 1
Food: 1
Service: 1
Delicious, friendly staff and hella good sandwiches. Two enthusiastic thumbs up. Party on!
Went though the drive up tonight. Ordered a Wreck, no salami, substitute beef (like I ALWAYS DO), a pizza sandwich and a cup of soup. Comes to $28.00. I think “that can’t be right,” drive up and ask the kid. He tells me there’s an $8 up charge for the extra meat. I told him it’s substitution and I’ve never had that happen before. He tells me “sadly, this is how it is.” I drove off and left the order. 1) there was no “extra” meat, 2) $8 upcharge??? That’s a whole sandwich. We have gone to this location since it opened. Probably never again.
Service: 1
Not one of potbelly's best stores. Picked up some sandwiches there today and they looked like somebody sat on them! Overrated lunch meat sandwich!
Good subs. BROCCOLI CHEDDAR soup is very tasty