Ordered a coffee online 15 minutes prior to pick up and waited inside for 10 minutes before my coffee was just starting to get made before telling me they didn’t have the espresso for the coffee I ordered. Customer service was lousy and lazy and favored drive thru service over online order and in store pickup.
Service: 1
Tierra Beard
the service is not the best. they were not the nicest there with customer service and my food is always cold everytime I receive it.
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Sausage Egg and Cheese, Hash Browns
Zach
Update: Tried this location again a few weeks ago and went inside to order. I tried to scan my app to get the $2 iced coffee deal and the employee said I wasn’t allowed to use the app for in-store purchases (even though the app has a scan in-store option and this has never been an issue at any other store). They told me I would need to then go out, go through the drive through, and scan it at the drive through window. When I asked if that would be supported by corporate, they were suddenly able to scan the app. I would recommend going to any other location in town, as this one seems to have a lot of room for improvement.Echoing another review, the inside of this store is rarely ever open. This makes it very dangerous, as there is almost always a line out into the street, which is right by the highway, so cars are usually traveling quite fast down the main road and it’s hard to see the stopped cars outside of Dunkin’s parking lot. It’s been this way for over 3 years now. The other 2 Dunkin’s in town have never had this issue. I would highly recommend going to either the Dunkin on Oakland or off of N Veterans in Normal. I have often had to wait at this Dunkin for 10-15 minutes (sometimes longer). I’ve also seen multiple customers park and walk up to the door, only to discover the inside is closed (there is a small 8x10 piece of paper on the door saying the inside is closed, which you can’t read unless you walk up to the door). This creates a mess in the parking lot, as these cars are trying to back out and get into the already long drive thru line. I will say the workers are very friendly and doing an outstanding job, but I do feel bad for them, as I know they are likely under a lot of pressure with the lack of staff, which I’m sure is stressful.
Atmosphere: 2
Food: 1
Service: 1
Kasey M
Got off the highway during a road trip literally just to stop here & they were closed 20 minutes early. Dude was standing inside just staring. If you have to stay until close anyway, might as well serve people. Lame. Will not be coming back.
Service: 1
James Brown
We ordered this morning, and it was busy. The person at the register was very fast and polite. The food was fresh, we got a pancake wrap with sausage and 2
Atmosphere: 3
Food: 4
Service: 5
Patsbug66
Insanely long wait times
Brian Osborn
Just really nice people to be that friendly so early in the morning ?Customer service is better here than the other early morning competitors.
Atmosphere: 4
Food: 5
Service: 5
Nigel Pick
What I ordered: 12 specific donuts.What I got: an "assortment" of 10 sprinkle and 2 plain cake.
Service: 2
Kimberly Pero
The store was really dirty, very disappointing.
Atmosphere: 2
Susan Ashmead
So I think this the only Dunkin in this area that only makes donuts one time a day. There always out of even the most basic donuts (glazed) great for coffee runs
if you like routinely waiting 30 min for a drink and watching everyone who ordered after you get their orders first, highly recommend! literally my sixth time happening to me todaycrazy too because I'm always so nice and polite and it's never that busy when I go
Gabe Stockham
I go here for breakfast sometimes, the food is always nice, the employees are respectful, and the atmosphere is welcoming. Overall, the place deserves 5 stars, in my opinion.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Donuts
Sam Clark
Staff were okay, prices were good compared to Starbucks , food felt more real, and the drinks tasted the same but with different name, love dunkin when I’m in the east .
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Bacon Egg and Cheese, Coolatta
Andrew Marshall
Pretty good for a DD, food came out quick and drink was made correctly
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Donuts
James G
8-3-23Uber eats pickup.Nice location. Fast service.Friendly staff!
Ordered a coffee online 15 minutes prior to pick up and waited inside for 10 minutes before my coffee was just starting to get made before telling me they didn’t have the espresso for the coffee I ordered. Customer service was lousy and lazy and favored drive thru service over online order and in store pickup.
Service: 1
the service is not the best. they were not the nicest there with customer service and my food is always cold everytime I receive it.
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Sausage Egg and Cheese, Hash Browns
Update: Tried this location again a few weeks ago and went inside to order. I tried to scan my app to get the $2 iced coffee deal and the employee said I wasn’t allowed to use the app for in-store purchases (even though the app has a scan in-store option and this has never been an issue at any other store). They told me I would need to then go out, go through the drive through, and scan it at the drive through window. When I asked if that would be supported by corporate, they were suddenly able to scan the app. I would recommend going to any other location in town, as this one seems to have a lot of room for improvement.Echoing another review, the inside of this store is rarely ever open. This makes it very dangerous, as there is almost always a line out into the street, which is right by the highway, so cars are usually traveling quite fast down the main road and it’s hard to see the stopped cars outside of Dunkin’s parking lot. It’s been this way for over 3 years now. The other 2 Dunkin’s in town have never had this issue. I would highly recommend going to either the Dunkin on Oakland or off of N Veterans in Normal. I have often had to wait at this Dunkin for 10-15 minutes (sometimes longer). I’ve also seen multiple customers park and walk up to the door, only to discover the inside is closed (there is a small 8x10 piece of paper on the door saying the inside is closed, which you can’t read unless you walk up to the door). This creates a mess in the parking lot, as these cars are trying to back out and get into the already long drive thru line. I will say the workers are very friendly and doing an outstanding job, but I do feel bad for them, as I know they are likely under a lot of pressure with the lack of staff, which I’m sure is stressful.
Atmosphere: 2
Food: 1
Service: 1
Got off the highway during a road trip literally just to stop here & they were closed 20 minutes early. Dude was standing inside just staring. If you have to stay until close anyway, might as well serve people. Lame. Will not be coming back.
Service: 1
We ordered this morning, and it was busy. The person at the register was very fast and polite. The food was fresh, we got a pancake wrap with sausage and 2
Atmosphere: 3
Food: 4
Service: 5
Insanely long wait times
Just really nice people to be that friendly so early in the morning ?Customer service is better here than the other early morning competitors.
Atmosphere: 4
Food: 5
Service: 5
What I ordered: 12 specific donuts.What I got: an "assortment" of 10 sprinkle and 2 plain cake.
Service: 2
The store was really dirty, very disappointing.
Atmosphere: 2
So I think this the only Dunkin in this area that only makes donuts one time a day. There always out of even the most basic donuts (glazed) great for coffee runs
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
if you like routinely waiting 30 min for a drink and watching everyone who ordered after you get their orders first, highly recommend! literally my sixth time happening to me todaycrazy too because I'm always so nice and polite and it's never that busy when I go
I go here for breakfast sometimes, the food is always nice, the employees are respectful, and the atmosphere is welcoming. Overall, the place deserves 5 stars, in my opinion.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Donuts
Staff were okay, prices were good compared to Starbucks , food felt more real, and the drinks tasted the same but with different name, love dunkin when I’m in the east .
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Bacon Egg and Cheese, Coolatta
Pretty good for a DD, food came out quick and drink was made correctly
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Donuts
8-3-23Uber eats pickup.Nice location. Fast service.Friendly staff!