They gave me burnt pretzels. Should’ve done a refund because you can taste the flavor of it.. also super dry and crunchy instead of the softness (it wasn’t even busy)
Atmosphere: 4
Service: 3
Google user
They gave me burnt pretzels. Should’ve done a refund because you can taste the flavor of it.. also super dry and crunchy instead of the softness (it wasn’t even busy)
Ray C.
Very unprofessional workers always messing up my orders and they're always arguing amongst each other terrible group
kissha collier
My pretzel mini dogs was burnt and customs service was not good I want my money back!!
My google review
Rude staff, everyone has an attitude here. Don’t bother coming here unless you want an attitude with a pretzel on the side.
Alexi S
If i could give them 0 stars I would
Ivette Hernandez
I luv there cinnamon bites and the girls love there pepperoni bites they are so good. Gotta get the glaze with the cinnamon awesome a little pricey but great.
KPS
Nice staff
Christina Nava
Horrible service employees always have a attitude
Settawoot Siripreechapong
If i could give them Zero star, I would for real. I ordered Almond Perzel nuggets, Almond Perzel and a Large lemonade drink. The guy who works at the cahier told me its goanna be a wait about 20 minutes which is totally fine for me I can wait. I came back about 30 minute later to get my order It was prompt and ready for me to pick up. My almond pretzel and drink were totally ok, but my pretzel nugget was so burn and it tased bitter so i went back to them to see if i can change. The guy who works at the register ask his supervisor (I assumed she maybe a supervisor or manager) If they can change it for me. The supervisor gave me an attitude looks right away and the girl work be hide her says i was order this about an hour ago so that is why i have a problem with my order. They all start to blame me to wait about an hour to ate it so i said it can't be an hour i just placing the order about 30minuts so i show them the recipe. They still not stop blame me for not ate it right away, so the pretzel nugget gets Hard. I told them I didn't say anything about its hard i told them at the beginning it burnnnnnnnnnnnn. I show them the nugget she took it from my hand and threw it to the garbage can with and attitude in front of my face. She gave me the new nugget not the almond cuz it would take another 20 minutes so i get the original instead. I totally understand if the order burn or it has some mistake but the attitude and customer service super awful terrible. If she is really a manager of the store, she should get a training how to provide customer service. I didn't expected VIP or 5 stars hotel customer service but man that attitude was so bad.
Pretzels are good and fresh but the workers usually have attitudes and they close earlier than the mall does when they run out of pretzels. I got there at 7:45pm and the mall didn’t close til 9pm on a weekday. They had their lights off and were just chilling and chatting with each other. The girl said they weren’t making anymore pretzels for the night. They’re losing business by being lazy.
Ed Pizza
There’s a reason Auntie Anne’s is still in business and that is because they make a good pretzel pretzel products. The customer service at this location is not the greatest but still worth dealing with.
Kamil R.
I think this auntie Anne's is better than rosemont and Schaumburg but the workers there are so idgnorant I literally don't go there just because of the people that work there the owner needs to get his stuff right
Erika Rojas
Very bad experience with the employees afternoon . . Asked for a pretzel at 4 pm and she just said if you want order online . And she turned around . . BAD SERVICE
nathaly reconco
The employees were so unprofessional giving people attitude like if they were giving me the food for free.
They gave me burnt pretzels. Should’ve done a refund because you can taste the flavor of it.. also super dry and crunchy instead of the softness (it wasn’t even busy)
Atmosphere: 4
Service: 3
They gave me burnt pretzels. Should’ve done a refund because you can taste the flavor of it.. also super dry and crunchy instead of the softness (it wasn’t even busy)
Very unprofessional workers always messing up my orders and they're always arguing amongst each other terrible group
My pretzel mini dogs was burnt and customs service was not good I want my money back!!
Rude staff, everyone has an attitude here. Don’t bother coming here unless you want an attitude with a pretzel on the side.
If i could give them 0 stars I would
I luv there cinnamon bites and the girls love there pepperoni bites they are so good. Gotta get the glaze with the cinnamon awesome a little pricey but great.
Nice staff
Horrible service employees always have a attitude
If i could give them Zero star, I would for real. I ordered Almond Perzel nuggets, Almond Perzel and a Large lemonade drink. The guy who works at the cahier told me its goanna be a wait about 20 minutes which is totally fine for me I can wait. I came back about 30 minute later to get my order It was prompt and ready for me to pick up. My almond pretzel and drink were totally ok, but my pretzel nugget was so burn and it tased bitter so i went back to them to see if i can change. The guy who works at the register ask his supervisor (I assumed she maybe a supervisor or manager) If they can change it for me. The supervisor gave me an attitude looks right away and the girl work be hide her says i was order this about an hour ago so that is why i have a problem with my order. They all start to blame me to wait about an hour to ate it so i said it can't be an hour i just placing the order about 30minuts so i show them the recipe. They still not stop blame me for not ate it right away, so the pretzel nugget gets Hard. I told them I didn't say anything about its hard i told them at the beginning it burnnnnnnnnnnnn. I show them the nugget she took it from my hand and threw it to the garbage can with and attitude in front of my face. She gave me the new nugget not the almond cuz it would take another 20 minutes so i get the original instead. I totally understand if the order burn or it has some mistake but the attitude and customer service super awful terrible. If she is really a manager of the store, she should get a training how to provide customer service. I didn't expected VIP or 5 stars hotel customer service but man that attitude was so bad.
Restaurantji Recommends
Pretzels are good and fresh but the workers usually have attitudes and they close earlier than the mall does when they run out of pretzels. I got there at 7:45pm and the mall didn’t close til 9pm on a weekday. They had their lights off and were just chilling and chatting with each other. The girl said they weren’t making anymore pretzels for the night. They’re losing business by being lazy.
There’s a reason Auntie Anne’s is still in business and that is because they make a good pretzel pretzel products. The customer service at this location is not the greatest but still worth dealing with.
I think this auntie Anne's is better than rosemont and Schaumburg but the workers there are so idgnorant I literally don't go there just because of the people that work there the owner needs to get his stuff right
Very bad experience with the employees afternoon . . Asked for a pretzel at 4 pm and she just said if you want order online . And she turned around . . BAD SERVICE
The employees were so unprofessional giving people attitude like if they were giving me the food for free.