First time back at a movie in three years. If you're the type of person who want to be on time forget it! First you have to suffer thru thirty minutes of advertising at a volume level set for those who are deaf. Theatre was so cold I thought my nose would freeze. Service at the refreshment counter was excellent. Two young women personable and quick. You still have to fill your own soda and then carry your items to the theater and try to open the door with your hands full. Seats are reclining and heated and about as comfortable as a city bus. You still have to book a certain seat not a fan of the reserved seat program. Don't bother with the website it's impossible to find the movie times are book a seat obviously nobody from Marcus corporate staff has ever tried to use the web site. I consider myself fairly skilled on computers and o couldn't manager either function.
Ava M.
BIGGEST BS I'VE EVER HEARD. Two nights ago I went with my two friends (all 17 years old) for a 9 o'clock movie and had no issue it was a great watch. I then go with my boyfriend (also 17) for a 6:45 showing on a Sunday night, we both get ID-ed and don't think much of it until we are told we have to be 18 or supervised by an adult. You are telling me that we can operate motor vehicles, donate blood, and work jobs. But we can't go see a PG-13 movie past 6pm... 6PM?? What is going on at 6pm that you have to have this "policy"? Obviously half of your workers don't even follow this rule when I was perfectly able to get in just TWO NIGHTS AGO for the same exact movie. Oh wait no I was dressed up just a little bit nicer. So basically this movie theater is putting out the idea that you must either have a fake ID or dress like a slut to go see a movie on a Sunday night. Extremely inappropriate and outrageous... thanks for my damn refund Marcus Theaters!
Gina H.
So upset with Marcus theaters. My daughter went in last night and was yelled at my a blonde woman acting like she was sneaking in even though she had a ticket. She ran after my daughter and touched her to kick her out. Then went ahead and screamed to her coworkers that my kid was sneaking into the movies. She apparently wasn't old enough but being so close to her 18th birthday for a pg 13 movie is just ridiculous. I also don't know what kind of employees you all hire to announce to the whole theater like my kid was doing something illegal, when she clearly had a ticket and was not trying to "sneak in" I think you should have a talk with your blonde employee that talked to my daughter like that. It is not professional and honestly appalling that she would scream that and chase after my daughter. If I was there and saw it, I would have been irate. My daughter also noticed they let some young white girls in without checking ids. My daughter felt that she was singled out because she was Hispanic. And honestly from the story I was told I'm inclined to believe it. Why would this blonde white girl single out my daughter when there was clearly more people in that theater. She also said she wasn't even the one checking tickets, so why would she go out of her way to chase down my daughter and embarrass her like that. We will not be returning until you fix your employees attitude towards guests and what professionalism should look like.
Amber D.
Workers were friendly, BUT the theatre was disgusting! I got there for an 11:20AM movie so everything should be fresh but the bathrooms were DISGUSTING. I get not being able to keep up by the evening but first thing in the morning there shouldn't be toilet paper all over the floors, poop on the walls, and the toilets made me want to hold my bladder. Then once in the theaters the seats were gross and sticky! The lights were all through all the previews and the first part of the movie until someone went to complain.
Guy D.
The previous review should read inadequate or Not adequate for the bathrooms. I just returned from a 2 hour show with my wife. The line for the Ladies Room was so long she passed and figured we'd be home before she had a chance at a stall. Not cool. Banos are pretty important and we weren't even using the concessions as we had dinner plans immediately afterwards. The theater otherwise is pretty nice. I bought our tickets online for the Tuesday $6 Value Day and with no additional fees. Boom 2x$6 = $12 !!! We saw the show and it was a great way to get out and enjoy it while saving a few dollars. Be sure to reserve your seats in advance as they do fill up unless you want to sit in the front row which is great for Busch Stadium but not the theater.
Jacqueline P.
I've been trying to get in touch with someone through email for weeks, no such luck. I went to the movies May 26, 2023. I noticed some of our seats and cup holders were littered with popcorn. I purchased 8 tickets in advanced. But my real issue here is I uses the closed captions device. (I'm Hard of Hearing and wears a cochlear implant). Got the device, set it up, only to find out it's not programmed to work once the movie started. Left my seat and returned it for another one, missing parts of the movie, only to get another device that's not working. After the movie I told them about it and the teen said, "it's probably because the movie was new." Marcus Theatre known for months the movie was coming in May. I feel like no one takes the Deaf and HOH community seriously. Movies tickets are NOT cheap. I purchased 8 for my family. My family members wanted to return the 2nd device to get a third one, ( it wouldn't have worked either). I said no. I wanted everyone to just enjoy the movie. So for me, it was a disaster. I'm asking Marcus to make this right and make sure in the future to check all the CC devices and make sure they're in working order.
Beth H.
Great seats. Nice atmosphere. Good movie selection. Employees were very polite and knowledgeable.
Giulia G.
I absolutely love the dream loungers, and the theater feels up to date and pleasant. Popcorn tasted good and fresh. No complaints. It feels wonderful to watch movies on the big screen again after the pandemic.
Don F.
The soda machines chronically have no ice. It is like $7 for a soda! The seat we had had soda spilled on it. I question the value here. I can stream anything I want?
It's an okay cinema. Nothing really special, but it's not awful. I wish they encourages social distancing by spreading out customers in the cinema (seats between groups of people), and enforced the mask requirement/mandate, especially as we are in a heavy transmitted Covid area, with many anti-vaxxers and Covid deniers. I've gone to my first movie since February 2020, and it will be my last movie until things get better.
Sara L.
I see that it says on Yelp that the theatre is closed... but I am here to tell you it is back open! A friend just had a milestone birthday and rented a theatre out to celebrate. The process was streamlined and efficient. All ordering is done online or through the app and you can do contactless pick up at the concession counter. The theatre has recliner dreamloungers which I'm a fan of. One thing I didn't love was that quite a few of them were broke in our theatre (theatre 14) so I had to move around to find one that worked. If I had selected a seat online like when you normally go I wouldn't have had this option and I would have been more irritated.The food was good, the theatre was clean, restrooms were clean and employees were friendly.
Went for the Academy Awards viewing had a ball.
Atmosphere: 5
Food: 5
Service: 5
First time back at a movie in three years. If you're the type of person who want to be on time forget it! First you have to suffer thru thirty minutes of advertising at a volume level set for those who are deaf. Theatre was so cold I thought my nose would freeze. Service at the refreshment counter was excellent. Two young women personable and quick. You still have to fill your own soda and then carry your items to the theater and try to open the door with your hands full. Seats are reclining and heated and about as comfortable as a city bus. You still have to book a certain seat not a fan of the reserved seat program. Don't bother with the website it's impossible to find the movie times are book a seat obviously nobody from Marcus corporate staff has ever tried to use the web site. I consider myself fairly skilled on computers and o couldn't manager either function.
BIGGEST BS I'VE EVER HEARD. Two nights ago I went with my two friends (all 17 years old) for a 9 o'clock movie and had no issue it was a great watch. I then go with my boyfriend (also 17) for a 6:45 showing on a Sunday night, we both get ID-ed and don't think much of it until we are told we have to be 18 or supervised by an adult. You are telling me that we can operate motor vehicles, donate blood, and work jobs. But we can't go see a PG-13 movie past 6pm... 6PM?? What is going on at 6pm that you have to have this "policy"? Obviously half of your workers don't even follow this rule when I was perfectly able to get in just TWO NIGHTS AGO for the same exact movie. Oh wait no I was dressed up just a little bit nicer. So basically this movie theater is putting out the idea that you must either have a fake ID or dress like a slut to go see a movie on a Sunday night. Extremely inappropriate and outrageous... thanks for my damn refund Marcus Theaters!
So upset with Marcus theaters. My daughter went in last night and was yelled at my a blonde woman acting like she was sneaking in even though she had a ticket. She ran after my daughter and touched her to kick her out. Then went ahead and screamed to her coworkers that my kid was sneaking into the movies. She apparently wasn't old enough but being so close to her 18th birthday for a pg 13 movie is just ridiculous. I also don't know what kind of employees you all hire to announce to the whole theater like my kid was doing something illegal, when she clearly had a ticket and was not trying to "sneak in" I think you should have a talk with your blonde employee that talked to my daughter like that. It is not professional and honestly appalling that she would scream that and chase after my daughter. If I was there and saw it, I would have been irate. My daughter also noticed they let some young white girls in without checking ids. My daughter felt that she was singled out because she was Hispanic. And honestly from the story I was told I'm inclined to believe it. Why would this blonde white girl single out my daughter when there was clearly more people in that theater. She also said she wasn't even the one checking tickets, so why would she go out of her way to chase down my daughter and embarrass her like that. We will not be returning until you fix your employees attitude towards guests and what professionalism should look like.
Workers were friendly, BUT the theatre was disgusting! I got there for an 11:20AM movie so everything should be fresh but the bathrooms were DISGUSTING. I get not being able to keep up by the evening but first thing in the morning there shouldn't be toilet paper all over the floors, poop on the walls, and the toilets made me want to hold my bladder. Then once in the theaters the seats were gross and sticky! The lights were all through all the previews and the first part of the movie until someone went to complain.
The previous review should read inadequate or Not adequate for the bathrooms. I just returned from a 2 hour show with my wife. The line for the Ladies Room was so long she passed and figured we'd be home before she had a chance at a stall. Not cool. Banos are pretty important and we weren't even using the concessions as we had dinner plans immediately afterwards. The theater otherwise is pretty nice. I bought our tickets online for the Tuesday $6 Value Day and with no additional fees. Boom 2x$6 = $12 !!! We saw the show and it was a great way to get out and enjoy it while saving a few dollars. Be sure to reserve your seats in advance as they do fill up unless you want to sit in the front row which is great for Busch Stadium but not the theater.
I've been trying to get in touch with someone through email for weeks, no such luck. I went to the movies May 26, 2023. I noticed some of our seats and cup holders were littered with popcorn. I purchased 8 tickets in advanced. But my real issue here is I uses the closed captions device. (I'm Hard of Hearing and wears a cochlear implant). Got the device, set it up, only to find out it's not programmed to work once the movie started. Left my seat and returned it for another one, missing parts of the movie, only to get another device that's not working. After the movie I told them about it and the teen said, "it's probably because the movie was new." Marcus Theatre known for months the movie was coming in May. I feel like no one takes the Deaf and HOH community seriously. Movies tickets are NOT cheap. I purchased 8 for my family. My family members wanted to return the 2nd device to get a third one, ( it wouldn't have worked either). I said no. I wanted everyone to just enjoy the movie. So for me, it was a disaster. I'm asking Marcus to make this right and make sure in the future to check all the CC devices and make sure they're in working order.
Great seats. Nice atmosphere. Good movie selection. Employees were very polite and knowledgeable.
I absolutely love the dream loungers, and the theater feels up to date and pleasant. Popcorn tasted good and fresh. No complaints. It feels wonderful to watch movies on the big screen again after the pandemic.
The soda machines chronically have no ice. It is like $7 for a soda! The seat we had had soda spilled on it. I question the value here. I can stream anything I want?
Restaurantji Recommends
It's an okay cinema. Nothing really special, but it's not awful. I wish they encourages social distancing by spreading out customers in the cinema (seats between groups of people), and enforced the mask requirement/mandate, especially as we are in a heavy transmitted Covid area, with many anti-vaxxers and Covid deniers. I've gone to my first movie since February 2020, and it will be my last movie until things get better.
I see that it says on Yelp that the theatre is closed... but I am here to tell you it is back open! A friend just had a milestone birthday and rented a theatre out to celebrate. The process was streamlined and efficient. All ordering is done online or through the app and you can do contactless pick up at the concession counter. The theatre has recliner dreamloungers which I'm a fan of. One thing I didn't love was that quite a few of them were broke in our theatre (theatre 14) so I had to move around to find one that worked. If I had selected a seat online like when you normally go I wouldn't have had this option and I would have been more irritated.The food was good, the theatre was clean, restrooms were clean and employees were friendly.