Yesterday was the worst service I have ever had at a Jersey Mike's. I love the company and the food quality. But this franchise was the worst for a couple of reasons. 1 employees poorly trained taking orders: I asked for 3 sandwiches, 2 of them 43#s with add v-oil, lettes, tomatoes and pickle. So, this is what I got 2 sandwiches with chicken Phillys that's it. The 3rd sandwich was correct.. I should have watched ? them make them but there was a lot of people setting and talking so I stayed out of the way. Once I got home is when I saw the problems. To late then... Remember when you are paying $50 for 3 sandwiches ? ot puts a bad taste in your mouth when it's a simple order... Do it right the first time... I will go to the store in Orland Park location next time, my bad will not happen again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: The Super Sub
George Harr
We come.here all of the time, and the food is.pricey but always good, so we come back. I love the Philly chicken sandwich and get cherry peppery relish added. The only issue we had today was, we went there specifically because we got a text that if you go there "today" for lunch you earn double points. So when we presented the double points to them, they wouldn't honor it. Pretty bogus since that's the reason why we went there and I spent 48.00+ on 3 regular subs, chips and drink.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chipotle Cheese Steak, Club Sub, Turkey and Provolone
JustYourGlobeTrottinReviewer
The Orland location is better. Palos makes tiny "regular" sized subs, I always customize it to add more ingredients but they were negligible. I felt like I was eating the mini lol.Parking: Public parking.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: The Original Italian, Jersey Shore's Favorite, Mike's Famous Philly, Big Kahuna Steak Sandwich, Portabella Chicken Cheese Steak, Turkey and Provolone, Portabella Cheese Steak
A D.
Savannah was rude from the get go. I was only person in store on a holiday and there were two bags which looked like they were ready for pick up. She said she didn't have an order with my name on it and asked me if I gave a different name. I said no that is my name and asked if she had a California chicken Philly and a Jersey shore on the ticket. She responded no. I checked the confirmation from my phone in order and it was the correct store. I then asked her what the name on the ticket was and she said my name with an extra letter. First off, she didn't have the sense to think that could have been me. She proceeded to tell me in a condescending tone that this is a very common name (I've only met one other person with my name) and she thought it was for a different person .Second off, the ticket included the exact sandwiches I ordered and told her was on my order. then she argues with me because she mistakenly heard chicken Philly. Worst of all after ordering 20-25 minute in advance, the sandwiches weren't even ready. And throughout this conversation the three people who were working there were just standing around. So I had to wait for them to make the sandwiches. Very frustrating experience.
Danyanique H
This was my first time trying Jersey Mike's. I had heard great things but never been. I enjoyed it and chose one of their hot sandwiches. I believe it was the Chipotle cheese steak. It was very tender. A decent amount of meat only thing. I think the roll was a bit thick, too much bread for me. Overall, it was really good! I would get it again and they cooked up the sandwich pretty quickly.
Marcus Funchar
It’s a sub shop not like it’s fine dinning. Overall pretty good food and very well maintained and clean shop. Easy for a quick bite.
Atmosphere: 5
Food: 5
Service: 5
Matt O
James is very nice and has great customer service he helps me every time.
Atmosphere: 5
Food: 5
Service: 5
michelle mckeown
I love the chicken PhillyJersy mikes is my favorite sandwich place ever. The air conditioning was wonderful the employees very nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Philly Cheese Steak
Elizabeth Miranda
This was my first time trying Jersey mikes! The customer service was ok, but was confused when asked if I wanted to “Jersey Mike it”. The atmosphere was inviting.
Atmosphere: 4
Food: 4
Service: 3
Tony Gabrielse
Service was great. My sandwich was a little dry and a little too much bread this past time. My other visits I've been really happy with my orders though.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Big Kahuna Steak Sandwich, Big Kahuna Cheese Steak
This is my first time being disappointed with going to Jersey Mikes…. Gave me the wrong sandwich and had the nerve to be stingy with the meat.Choose another location!
Atmosphere: 3
Food: 1
Service: 3
MR G
The gentleman making the sandwiches couldnt be more miserable. Then he rang up my order wrong and had to refund my money. Sandwich was good but the attitude/demeanor sucked
Atmosphere: 4
Food: 5
Service: 3
Karen weir
Overall it seems like the place is going down hill unfriendly employees. I walked in waited for them to stop cleaning to take my order put my sandwich on the counter without any paper underneath. Very unprofessional staff. Very rude ...
Jill LaVant
Just became a recent fan. I'm so sorry I didn't know about it previously. Their quality of meat and other items are wonderful. So superior to Subway and Potbelly. Thank you, Jersey Mike's!
Atmosphere: 5
Food: 5
Service: 5
Ana M Nuñez F
The saddest JMs sandwich I’ve ever eaten. Ordered two 3-packs of chocolate chips and got one 3-pack of sugar cookies and 2 chocolate chip cookies. Honestly, I don’t even mind the mess up with the cookies but that sandwich! Jersey Mikes is always on the pricy side for sandwiches but always worth it. Not this time
Yesterday was the worst service I have ever had at a Jersey Mike's. I love the company and the food quality. But this franchise was the worst for a couple of reasons. 1 employees poorly trained taking orders: I asked for 3 sandwiches, 2 of them 43#s with add v-oil, lettes, tomatoes and pickle. So, this is what I got 2 sandwiches with chicken Phillys that's it. The 3rd sandwich was correct.. I should have watched ? them make them but there was a lot of people setting and talking so I stayed out of the way. Once I got home is when I saw the problems. To late then... Remember when you are paying $50 for 3 sandwiches ? ot puts a bad taste in your mouth when it's a simple order... Do it right the first time... I will go to the store in Orland Park location next time, my bad will not happen again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: The Super Sub
We come.here all of the time, and the food is.pricey but always good, so we come back. I love the Philly chicken sandwich and get cherry peppery relish added. The only issue we had today was, we went there specifically because we got a text that if you go there "today" for lunch you earn double points. So when we presented the double points to them, they wouldn't honor it. Pretty bogus since that's the reason why we went there and I spent 48.00+ on 3 regular subs, chips and drink.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chipotle Cheese Steak, Club Sub, Turkey and Provolone
The Orland location is better. Palos makes tiny "regular" sized subs, I always customize it to add more ingredients but they were negligible. I felt like I was eating the mini lol.Parking: Public parking.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: The Original Italian, Jersey Shore's Favorite, Mike's Famous Philly, Big Kahuna Steak Sandwich, Portabella Chicken Cheese Steak, Turkey and Provolone, Portabella Cheese Steak
Savannah was rude from the get go. I was only person in store on a holiday and there were two bags which looked like they were ready for pick up. She said she didn't have an order with my name on it and asked me if I gave a different name. I said no that is my name and asked if she had a California chicken Philly and a Jersey shore on the ticket. She responded no. I checked the confirmation from my phone in order and it was the correct store. I then asked her what the name on the ticket was and she said my name with an extra letter. First off, she didn't have the sense to think that could have been me. She proceeded to tell me in a condescending tone that this is a very common name (I've only met one other person with my name) and she thought it was for a different person .Second off, the ticket included the exact sandwiches I ordered and told her was on my order. then she argues with me because she mistakenly heard chicken Philly. Worst of all after ordering 20-25 minute in advance, the sandwiches weren't even ready. And throughout this conversation the three people who were working there were just standing around. So I had to wait for them to make the sandwiches. Very frustrating experience.
This was my first time trying Jersey Mike's. I had heard great things but never been. I enjoyed it and chose one of their hot sandwiches. I believe it was the Chipotle cheese steak. It was very tender. A decent amount of meat only thing. I think the roll was a bit thick, too much bread for me. Overall, it was really good! I would get it again and they cooked up the sandwich pretty quickly.
It’s a sub shop not like it’s fine dinning. Overall pretty good food and very well maintained and clean shop. Easy for a quick bite.
Atmosphere: 5
Food: 5
Service: 5
James is very nice and has great customer service he helps me every time.
Atmosphere: 5
Food: 5
Service: 5
I love the chicken PhillyJersy mikes is my favorite sandwich place ever. The air conditioning was wonderful the employees very nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Philly Cheese Steak
This was my first time trying Jersey mikes! The customer service was ok, but was confused when asked if I wanted to “Jersey Mike it”. The atmosphere was inviting.
Atmosphere: 4
Food: 4
Service: 3
Service was great. My sandwich was a little dry and a little too much bread this past time. My other visits I've been really happy with my orders though.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Big Kahuna Steak Sandwich, Big Kahuna Cheese Steak
Restaurantji Recommends
This is my first time being disappointed with going to Jersey Mikes…. Gave me the wrong sandwich and had the nerve to be stingy with the meat.Choose another location!
Atmosphere: 3
Food: 1
Service: 3
The gentleman making the sandwiches couldnt be more miserable. Then he rang up my order wrong and had to refund my money. Sandwich was good but the attitude/demeanor sucked
Atmosphere: 4
Food: 5
Service: 3
Overall it seems like the place is going down hill unfriendly employees. I walked in waited for them to stop cleaning to take my order put my sandwich on the counter without any paper underneath. Very unprofessional staff. Very rude ...
Just became a recent fan. I'm so sorry I didn't know about it previously. Their quality of meat and other items are wonderful. So superior to Subway and Potbelly. Thank you, Jersey Mike's!
Atmosphere: 5
Food: 5
Service: 5
The saddest JMs sandwich I’ve ever eaten. Ordered two 3-packs of chocolate chips and got one 3-pack of sugar cookies and 2 chocolate chip cookies. Honestly, I don’t even mind the mess up with the cookies but that sandwich! Jersey Mikes is always on the pricy side for sandwiches but always worth it. Not this time