I'd give them 0 stars for Customer Service if I could. Stopped by to return something just now, and the customer service desk is closed. Mind you the store closes at 12a (midnight). Therefore for over 4.5 hours they have no Customer Service capabilities. I'm glad we do most of our shopping at Trader Joe's, there is always someone available for customer service during store hours.
Lizett C.
Although this store is smaller in size the way the employees make you feel is worth it. I feel right at home when I'm talking to the cashiers and all department managers. They always seem to be nice and goofy with each other. I love going to their seasonal section. My grandmother says Mr.Linden is always so helpful and sweet to her. 100/10 recommend
Beer G.
Went there today for the first time.Bought a pound of shrimp, got home and it was bad. Called the store to let them know & didn't seem to care. Lay out of store makes no sense & deli counter was to busy talking to each other. Will not be back to this location.
Susan G.
Food selection is generally decent. Adequate staffing has been a problem for months. Few cashiers and often no baggers can make for a long checkout process. Some aisles are very narrow and if they are restocking in the aisle, the large carts can make it impassable. This store used to have adults with disabilities employed as baggers, cart retrievers etc, but they seem to have disappeared, which is a shame as it has impacted service and these folks were always chatty and cheerful. Definitely seems to have declined over the last couple years.
Denise G.
THE worst management that trickles down to the staff. What does that tell you ? They really need a over-haul to be our respected neighborhood Jewel Food store again. So sad
A K.
I've lived in Park Ridge for 8 years and disliked this Jewel for 4 of them, but in the end it is one of my two go-to grocery stores. I'm giving four stars although 3 is probably more accurate, but Benny and a couple of the other managers and employees always seems to be hustling and being so friendly and they have kids carts that my kids love (but should be cleaned a bit better).Comparing it to the two other Jewel stores in the surrounding area, this one is significantly better, but with an ambiance that is not as good as other newer nearby grocers like Fresh Farms and Mariano's, who seem to have much better lighting/decor.On the positive side, it is well stocked, fairly clean and the flower lady always makes nice bouquets for me. It also seems that the management is trying to do a good job, but are suffering from hiring woes. They don't have enough clerks (they do have self checkout) and some of the employees are crabby (especially in the deli dept) but when I do use the clerks they are usually friendly.The food selection is always pretty good and I think their produce section is significantly better than Mariano's. They've also redone their wine section too, which looks very nice.It's easy to be critical of grocery stores but it's such a tough business with small margins and for some reason it doesn't seem to be able to do as good a job as the smaller grocers like Tony's and Fresh Farms. Maybe it just comes down to the fact that Park Ridge has a wealthier clientele who eats out more often and when they do cook, they prefer to spend their money at Whole Foods instead.I want to see this Jewel succeed nonetheless so I will keep supporting it.
Patricia Walsh-Knapp
Katie in the Jewel floral department is fantastic. She came in early to have a beautiful balloon bouquet ready this past Saturday. They made a wonderful 50th anniversary bouquet, as well as many excellent wristlets and boutonnieres for me in the past.
Howard L.
This is an a-ok Jewel-Osco and one of two near our home. I like this one better than the one on Dempster near Greenwood due to a couple of factors. They generally have a little better meat quality selection here, they have self-checkout, and they have a better grade of clientele here (meaning older and wealthier Park Ridge folk). On the downside, it's a smallish but cozy Jewel, and their parking lot is a bit more congested than the other, but both have busy lots. It's the week before Christmas weekend and a snow storm is brewing and it was quite busy in here today. If you decide to shop here on the day of Christmas Eve, I think that is their busiest day of the year, and that's just an eyeball judgement from me over the years. Bone-in rib roast was on sale for $5.99/lb (regular price of $14.49/lb) and that's a nice annual draw for us during Christmas party week. But now they've added a $25 minimum purchase requirement, which they did not previously have for this sale, but it's also easy to achieve. Unlike some Jewels, the lines also move relatively efficiently here. But note also that my comments are based on us having the luxury of grocery shopping at usually non-peak times.
Harry M.
I have lived in park ridge for 8 years, I've been going to this jewel for almost the same amount of time. I have stayed loyal to them for 8 years however my last time in there was the end for me. The fruits and veggies are old most of the time. The veggies are wrinkled and the fruits are bruised. On my last trip there i didnt purchase any fruits or veggies. My wife wasnt happy with me when I got home. I had to explain how the carrots were slimy and the appples were all bruised. Like others have commented, make sure you check experation dates. Some of the items they make in store are 5-7days old (pasta salad). The carts are hit or miss, most of the time we get a cart that vears to the left. Lastly the parking lot is always filled with garbage, I expect that in Chicago but not in park ridge. I had a falling out with this jewel right before covid for the same reasons. During covid I supported park ridge buisnesses. Also the deli closes at 7pm now due to low employment. Other patrons I spoke with are having similar issues. I know the owner reads these reviews. I'm hoping you take to heart what I wrote and fix this situation. I do not have a problem paying more money for quality products. The products have not been quality for some time. I have been putting off finding another grocery store for a while hoping these issues will be resolved.
My review isn't for the store itself (although I'm not complaining) but rather for the ONE SINGLE GUY that was working the deli. I waited about 30 minutes for some ham and cheese. This guy was SWAMPED!!! He had no help, the line was ridiculous and yet he never stopped smiling or being polite to everyone he helped. This country needs more workers like this. Keep up the good work deli man in the white bandana.
David R.
It's still the most cramped Jewel in Cook County (probably), but this store has grown on me in the years that we've lived nearby, for three specific reasons:1. Self-checkout terminals. Seriously, this increases my likelihood of using your store by 1000%.2. Icelandic Provisions yogurt. Don't know why this is so hard to find, because it is the best yogurt ever made. Target and Mariano's sometimes have it, but this is the only Jewel I've found that carries it consistently. Just keep it in stock, mmkay guys??3. Selection of kids' carts. 70% of my grocery visits include at least one small child, and it can be a lot easier to get a kid to put on his boots, coat, mittens, etc when you dangle a fire truck/taxi/squad car/pink racecar ride in his face. They always have at least two available, sometimes as many as five. The Dempster Jewel has only a single broken one, or zero.
Michael H.
This review is about the deli at this location. Probably the worst customer service. The majority of the workers there seem miserable when they finally serve you. It's like you're bothering them to get what you need. They have a number ticket system that they occasionally use. It's as if it's an option to them. I've been shopping this store for years and know just about every employee/manager here. The service in the deli is absolutely sub-par. You're a full service counter meant to serve the customers. I stood at the counter for at least 10 minutes as 2 deli members were serving 2 customers. Another was looking at me then turning away just to do nothing. It's called customer service for a reason. I was totally blown off by all the deli team and I let the management know my disappointment. Hopefully they get on these members and they get their act together.
Rachell Nowell
This store has the best personnel. The store is always clean can always find what you are looking for.
Greg L.
Tried to buy a coffee cake and use Apple Pay. Cashier couldn't find the item and selected a $8 cookie. When I asked how she arrived at the price she said she had two potential items and thought cookies best described a coffee (twist cake) . I asked to cancel and was told the order was cancelled. I left and 5 minutes later a $10.23 charge appeared on my Apple Pay. When I went back I was told the charge was the person behind me. WOW!!!! While trying to get a credit, the customer service desk person (Michelle) acted like I was inconveniencing her. When I asked why she was being rude she became angry. I did not feel like a customer but rather someone who was inconveniencing her. Jewel has the highest prices in Chicago and the worst service. I won't be back!
I'd give them 0 stars for Customer Service if I could. Stopped by to return something just now, and the customer service desk is closed. Mind you the store closes at 12a (midnight). Therefore for over 4.5 hours they have no Customer Service capabilities. I'm glad we do most of our shopping at Trader Joe's, there is always someone available for customer service during store hours.
Although this store is smaller in size the way the employees make you feel is worth it. I feel right at home when I'm talking to the cashiers and all department managers. They always seem to be nice and goofy with each other. I love going to their seasonal section. My grandmother says Mr.Linden is always so helpful and sweet to her. 100/10 recommend
Went there today for the first time.Bought a pound of shrimp, got home and it was bad. Called the store to let them know & didn't seem to care. Lay out of store makes no sense & deli counter was to busy talking to each other. Will not be back to this location.
Food selection is generally decent. Adequate staffing has been a problem for months. Few cashiers and often no baggers can make for a long checkout process. Some aisles are very narrow and if they are restocking in the aisle, the large carts can make it impassable. This store used to have adults with disabilities employed as baggers, cart retrievers etc, but they seem to have disappeared, which is a shame as it has impacted service and these folks were always chatty and cheerful. Definitely seems to have declined over the last couple years.
THE worst management that trickles down to the staff. What does that tell you ? They really need a over-haul to be our respected neighborhood Jewel Food store again. So sad
I've lived in Park Ridge for 8 years and disliked this Jewel for 4 of them, but in the end it is one of my two go-to grocery stores. I'm giving four stars although 3 is probably more accurate, but Benny and a couple of the other managers and employees always seems to be hustling and being so friendly and they have kids carts that my kids love (but should be cleaned a bit better).Comparing it to the two other Jewel stores in the surrounding area, this one is significantly better, but with an ambiance that is not as good as other newer nearby grocers like Fresh Farms and Mariano's, who seem to have much better lighting/decor.On the positive side, it is well stocked, fairly clean and the flower lady always makes nice bouquets for me. It also seems that the management is trying to do a good job, but are suffering from hiring woes. They don't have enough clerks (they do have self checkout) and some of the employees are crabby (especially in the deli dept) but when I do use the clerks they are usually friendly.The food selection is always pretty good and I think their produce section is significantly better than Mariano's. They've also redone their wine section too, which looks very nice.It's easy to be critical of grocery stores but it's such a tough business with small margins and for some reason it doesn't seem to be able to do as good a job as the smaller grocers like Tony's and Fresh Farms. Maybe it just comes down to the fact that Park Ridge has a wealthier clientele who eats out more often and when they do cook, they prefer to spend their money at Whole Foods instead.I want to see this Jewel succeed nonetheless so I will keep supporting it.
Katie in the Jewel floral department is fantastic. She came in early to have a beautiful balloon bouquet ready this past Saturday. They made a wonderful 50th anniversary bouquet, as well as many excellent wristlets and boutonnieres for me in the past.
This is an a-ok Jewel-Osco and one of two near our home. I like this one better than the one on Dempster near Greenwood due to a couple of factors. They generally have a little better meat quality selection here, they have self-checkout, and they have a better grade of clientele here (meaning older and wealthier Park Ridge folk). On the downside, it's a smallish but cozy Jewel, and their parking lot is a bit more congested than the other, but both have busy lots. It's the week before Christmas weekend and a snow storm is brewing and it was quite busy in here today. If you decide to shop here on the day of Christmas Eve, I think that is their busiest day of the year, and that's just an eyeball judgement from me over the years. Bone-in rib roast was on sale for $5.99/lb (regular price of $14.49/lb) and that's a nice annual draw for us during Christmas party week. But now they've added a $25 minimum purchase requirement, which they did not previously have for this sale, but it's also easy to achieve. Unlike some Jewels, the lines also move relatively efficiently here. But note also that my comments are based on us having the luxury of grocery shopping at usually non-peak times.
I have lived in park ridge for 8 years, I've been going to this jewel for almost the same amount of time. I have stayed loyal to them for 8 years however my last time in there was the end for me. The fruits and veggies are old most of the time. The veggies are wrinkled and the fruits are bruised. On my last trip there i didnt purchase any fruits or veggies. My wife wasnt happy with me when I got home. I had to explain how the carrots were slimy and the appples were all bruised. Like others have commented, make sure you check experation dates. Some of the items they make in store are 5-7days old (pasta salad). The carts are hit or miss, most of the time we get a cart that vears to the left. Lastly the parking lot is always filled with garbage, I expect that in Chicago but not in park ridge. I had a falling out with this jewel right before covid for the same reasons. During covid I supported park ridge buisnesses. Also the deli closes at 7pm now due to low employment. Other patrons I spoke with are having similar issues. I know the owner reads these reviews. I'm hoping you take to heart what I wrote and fix this situation. I do not have a problem paying more money for quality products. The products have not been quality for some time. I have been putting off finding another grocery store for a while hoping these issues will be resolved.
ot enough help lazy deli employees
Restaurantji Recommends
My review isn't for the store itself (although I'm not complaining) but rather for the ONE SINGLE GUY that was working the deli. I waited about 30 minutes for some ham and cheese. This guy was SWAMPED!!! He had no help, the line was ridiculous and yet he never stopped smiling or being polite to everyone he helped. This country needs more workers like this. Keep up the good work deli man in the white bandana.
It's still the most cramped Jewel in Cook County (probably), but this store has grown on me in the years that we've lived nearby, for three specific reasons:1. Self-checkout terminals. Seriously, this increases my likelihood of using your store by 1000%.2. Icelandic Provisions yogurt. Don't know why this is so hard to find, because it is the best yogurt ever made. Target and Mariano's sometimes have it, but this is the only Jewel I've found that carries it consistently. Just keep it in stock, mmkay guys??3. Selection of kids' carts. 70% of my grocery visits include at least one small child, and it can be a lot easier to get a kid to put on his boots, coat, mittens, etc when you dangle a fire truck/taxi/squad car/pink racecar ride in his face. They always have at least two available, sometimes as many as five. The Dempster Jewel has only a single broken one, or zero.
This review is about the deli at this location. Probably the worst customer service. The majority of the workers there seem miserable when they finally serve you. It's like you're bothering them to get what you need. They have a number ticket system that they occasionally use. It's as if it's an option to them. I've been shopping this store for years and know just about every employee/manager here. The service in the deli is absolutely sub-par. You're a full service counter meant to serve the customers. I stood at the counter for at least 10 minutes as 2 deli members were serving 2 customers. Another was looking at me then turning away just to do nothing. It's called customer service for a reason. I was totally blown off by all the deli team and I let the management know my disappointment. Hopefully they get on these members and they get their act together.
This store has the best personnel. The store is always clean can always find what you are looking for.
Tried to buy a coffee cake and use Apple Pay. Cashier couldn't find the item and selected a $8 cookie. When I asked how she arrived at the price she said she had two potential items and thought cookies best described a coffee (twist cake) . I asked to cancel and was told the order was cancelled. I left and 5 minutes later a $10.23 charge appeared on my Apple Pay. When I went back I was told the charge was the person behind me. WOW!!!! While trying to get a credit, the customer service desk person (Michelle) acted like I was inconveniencing her. When I asked why she was being rude she became angry. I did not feel like a customer but rather someone who was inconveniencing her. Jewel has the highest prices in Chicago and the worst service. I won't be back!