Ordered a pizza from them on the app said 30 min got a text from a number said it would be 638 then when the time got close got a text from another number saying it would be 641-651 at 715 I called the shop and was told it just left the store. And the lady on the phone acted like it was no big deal. I will not be ordering from there again. The choice is yours but never again
Atmosphere: 1
Food: 1
Service: 1
laD!3 Gang
Love it ?
Steven Thompson
She drop my pizza in my face yall i cant make this up.
GilLLA MA GRILLA Garza
Couldn’t find my address give me a break
madeline eastling (Maddie)
My granddaughter loves the melts
Teika Mayes
The manager Mary has awful customer service. She doesn't know to talk to people and I think that's not fair. I love pizza hut but the manager Mary needs to be fired!!!!
Almost 2 hours after ordering and still sitting at the restaurant waiting on the one underpaid delivery driver. App says 35 mins but whoever answered the phone assures me "they got me & its been ready awhile" whatever that means. Canceled and reminded why I don't go here anymore and you shouldn't either.
Crystal Swan
Might as well close this store. Never has delivery, doesn't open on time, hours are always changing despite their app and website.
Val L.
I ordered a pizza which was never delivered. I tried calling the restaurant before closing time but no one answered. It would have been nice to receive a call, text or email to notify me that I would not be receiving the pizza that I already paid and tipped the driver for. I called the Pizza Hut corporate office and notified them that I had paid for a pizza that had not been delivered, the store was closed and that I wanted a refund otherwise I would be contesting the charges on my credit card. The woman on the phone told me they would reverse the charges. I plan on stopping in to the store tomorrow and informing the manager that I never received my order. I do not want free food, coupons ect. This is a customer service issue. I do not believe in being a "Karen" and have no intentions of raising my voice or causing a scene. I do not want anyone to be fired. I do however feel that this issue should be addressed.
SLW Senior
I ordered a simple order; breadsticks, brownies, and a calzone. I requested them to exchange the sausage that is listed in the calzone to ANY vegetable, as I am vegetarian. They stated that they would make it without sausage, but would not replace it with a vegetable as they have no way to charge me for it AND their bosses are really getting on them about inventory. That one T of mushrooms will be sorely missed. Why do they feel that they need to charge me for a replacement? Because that is how they do business. Per the night manager “Is there a law that we have to make food available for vegetarians?”. I absolutely thought this was a prank; a problem of short staffing and poor training, so I asked her to confirm with her upper management. They all agreed with every statement; the district manager and regional manager. What kind of customer service is that? The replacement would have even been a lower cost one of them, but that is as greedy as I have seen yet. I will never do business with any Pizza Hut again and will ensure that we choose any other pizza place for our monthly workplace orders. ANY other place. Rebecca is it?
Ice Mocha
Pizza was not only disgusting but we paid 2 much and definitely wasted our money on nasty pizzas
great bred
The people here are great, and the service is
Atmosphere: 5
Food: 5
Service: 5
Ordered a pizza from them on the app said 30 min got a text from a number said it would be 638 then when the time got close got a text from another number saying it would be 641-651 at 715 I called the shop and was told it just left the store. And the lady on the phone acted like it was no big deal. I will not be ordering from there again. The choice is yours but never again
Atmosphere: 1
Food: 1
Service: 1
Love it ?
She drop my pizza in my face yall i cant make this up.
Couldn’t find my address give me a break
My granddaughter loves the melts
The manager Mary has awful customer service. She doesn't know to talk to people and I think that's not fair. I love pizza hut but the manager Mary needs to be fired!!!!
Good pizza they make you wait but it's ok
Very friendly staff in store and delivery!
Restaurantji Recommends
Almost 2 hours after ordering and still sitting at the restaurant waiting on the one underpaid delivery driver. App says 35 mins but whoever answered the phone assures me "they got me & its been ready awhile" whatever that means. Canceled and reminded why I don't go here anymore and you shouldn't either.
Might as well close this store. Never has delivery, doesn't open on time, hours are always changing despite their app and website.
I ordered a pizza which was never delivered. I tried calling the restaurant before closing time but no one answered. It would have been nice to receive a call, text or email to notify me that I would not be receiving the pizza that I already paid and tipped the driver for. I called the Pizza Hut corporate office and notified them that I had paid for a pizza that had not been delivered, the store was closed and that I wanted a refund otherwise I would be contesting the charges on my credit card. The woman on the phone told me they would reverse the charges. I plan on stopping in to the store tomorrow and informing the manager that I never received my order. I do not want free food, coupons ect. This is a customer service issue. I do not believe in being a "Karen" and have no intentions of raising my voice or causing a scene. I do not want anyone to be fired. I do however feel that this issue should be addressed.
I ordered a simple order; breadsticks, brownies, and a calzone. I requested them to exchange the sausage that is listed in the calzone to ANY vegetable, as I am vegetarian. They stated that they would make it without sausage, but would not replace it with a vegetable as they have no way to charge me for it AND their bosses are really getting on them about inventory. That one T of mushrooms will be sorely missed. Why do they feel that they need to charge me for a replacement? Because that is how they do business. Per the night manager “Is there a law that we have to make food available for vegetarians?”. I absolutely thought this was a prank; a problem of short staffing and poor training, so I asked her to confirm with her upper management. They all agreed with every statement; the district manager and regional manager. What kind of customer service is that? The replacement would have even been a lower cost one of them, but that is as greedy as I have seen yet. I will never do business with any Pizza Hut again and will ensure that we choose any other pizza place for our monthly workplace orders. ANY other place. Rebecca is it?
Pizza was not only disgusting but we paid 2 much and definitely wasted our money on nasty pizzas