Another terrible customer service experience. My fiancé, flustered, after my son didn’t sleep all night went to go pick up our order we placed online. When he showed up at the counter, one of the two bags was present for the food we needed, and no one let him know. He walked out with just the one bag of food and drove all the way home only to have to then turn around with our one-year-old put him back in the car to go get the rest of the food. When i called the store to let them know, we had not gotten our second bag of food, and that we would be returning, the young woman on the phone was SO rude. She let me know that there WAS the second bag of food and “he didn’t grab it so???” I let her know we would be coming in for the other bag of food that we paid for and she promptly said okay and hung up the phone. After calling back I spoke to a delightful young lady who asked to confirm the order and let me know she had my name and would be waiting at the drive through with the bag for my family and I.I understand there are stressful mornings at work, but if you choose to work somewhere that’s up early with the rest of the public maybe trying to implement the most basic of kindness and empathy for people PAYING for your customers service and product. Honestly ruined my morning.
Atmosphere: 1
Food: 1
Service: 1
Emily Walden
This place has never failed to bring me or my husband unfriendly, or unconsumable service. Every coffee we have bought (over the course of 6 different attempts) there had been, clumps… discoloration.. and horrible customer service when asked kindly to explain why the coffee had clumps. Both me and my husband have gotten sick after taking a sip. I do not recommend going to this location, unless you want to pay for something you are going to have to throw away.
Atmosphere: 1
Food: 1
Service: 1
Sarah C.
There's no reason that one car was ahead of us and we had a 20 minute wait. Girl working the window had no personality and was pretty rude too.
Food: 4
Service: 1
Brian Korte
Great as
Atmosphere: 5
Food: 5
Service: 5
Jazmin Valero
If I could give them negative stars I would. This Dunkin is SO DARN SLOW. Literally, don’t go here unless you have an HOUR to spare before work. The lines are excessive and whenever I order food; it’s mediocre effort. Hashbrowns still frozen in the middle, I can literally taste it. My bacon and egg and cheese wraps are just as bad. It’ll come strewn everywhere and coming apart, almost like they just threw it in the oven and didn’t bother making a sandwich.Also; THEY ARE ALWAYS CLOSED. DONT waste your time here. We went on a SATURDAY at 6 PM and they were CLOSED! Are you serious? Sometimes they were closed even by 8 pm. Either they need to be evaluated or shut down. Worst service imaginable. Please, save yourself time and energy and go elsewhere. This Dunkin needs to be SHUT DOWN IMMEDIATELY.
Atmosphere: 1
Food: 1
Service: 1
Allie Ernst
The selection was limited and some felt remotely fresh vs a few that were in need of switching out . In lieu of certain donuts, they were switched out to valentine ones which was understandable with the "holiday " approaching , yet the others weren't offered and they just didn't seem worth the money on something smaller than the usual . The lady at the counter wasn't very friendly and looked as if she was having a bad day . Aside from that, place was clean ,service perfunctory and donuts ..decent.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Donuts
Ashton Seymour
Don’t get the frozen drinks here they have mold in then and when I asked for a refunded the people working rolled their eyes. Dunkin! Your gonna make people really sick if you drink there frozen
Atmosphere: 1
Food: 1
Service: 1
Matthew Smith
Not only was my order completely wrong but items were missing and only 70% of my coffee cup was
Atmosphere: 1
Food: 1
Service: 1
Ariana Hampton
I just wanted to 2 sausage patties on a croissant and I get one sausage patty on a completely Halo croissant that's completely soggy.And I ordered a latte and I was charged a latte and still got a plan coffee with just some milk throw in. Just adding milk don't make it a latte.
Atmosphere: 1
Food: 1
Service: 1
Gloria Galindo
I love the staff at Dunkin. I do base my day on how my coffee is made and tastes. If my coffee messed up, I should just call off and go back to bed.
The service is nice it's just unfortunate the place is never stocked for drinks. I have to go through a laundry list of featured drinks before just settling on a iced coffee with cream and sugar.
Atmosphere: 5
Food: 3
Service: 5
mike smith
i went thru drive thru bill was4.00 i gave girl 10.00 she did not hold onto it money blew away they said since money blew away they can;t give me my change it was her fault she did paymy bill that was very wrong
Food: 3
Service: 1
Nan P
SLOW service with unfriendly staff. The few times I’ve stopped here for a coffee they take FOREVER at the drive thru…always makes me late for work. They are so slow and this is at 5:30am !!
Joe Culver
The absolute worse Dunkin I’ve ever been to in my life not one person working there deserves 15 bucks a hour not only did they get my drink wrong the got the entire order wrong and the cherry on top was so the 22 minute wait in drive
Another terrible customer service experience. My fiancé, flustered, after my son didn’t sleep all night went to go pick up our order we placed online. When he showed up at the counter, one of the two bags was present for the food we needed, and no one let him know. He walked out with just the one bag of food and drove all the way home only to have to then turn around with our one-year-old put him back in the car to go get the rest of the food. When i called the store to let them know, we had not gotten our second bag of food, and that we would be returning, the young woman on the phone was SO rude. She let me know that there WAS the second bag of food and “he didn’t grab it so???” I let her know we would be coming in for the other bag of food that we paid for and she promptly said okay and hung up the phone. After calling back I spoke to a delightful young lady who asked to confirm the order and let me know she had my name and would be waiting at the drive through with the bag for my family and I.I understand there are stressful mornings at work, but if you choose to work somewhere that’s up early with the rest of the public maybe trying to implement the most basic of kindness and empathy for people PAYING for your customers service and product. Honestly ruined my morning.
Atmosphere: 1
Food: 1
Service: 1
This place has never failed to bring me or my husband unfriendly, or unconsumable service. Every coffee we have bought (over the course of 6 different attempts) there had been, clumps… discoloration.. and horrible customer service when asked kindly to explain why the coffee had clumps. Both me and my husband have gotten sick after taking a sip. I do not recommend going to this location, unless you want to pay for something you are going to have to throw away.
Atmosphere: 1
Food: 1
Service: 1
There's no reason that one car was ahead of us and we had a 20 minute wait. Girl working the window had no personality and was pretty rude too.
Food: 4
Service: 1
Great as
Atmosphere: 5
Food: 5
Service: 5
If I could give them negative stars I would. This Dunkin is SO DARN SLOW. Literally, don’t go here unless you have an HOUR to spare before work. The lines are excessive and whenever I order food; it’s mediocre effort. Hashbrowns still frozen in the middle, I can literally taste it. My bacon and egg and cheese wraps are just as bad. It’ll come strewn everywhere and coming apart, almost like they just threw it in the oven and didn’t bother making a sandwich.Also; THEY ARE ALWAYS CLOSED. DONT waste your time here. We went on a SATURDAY at 6 PM and they were CLOSED! Are you serious? Sometimes they were closed even by 8 pm. Either they need to be evaluated or shut down. Worst service imaginable. Please, save yourself time and energy and go elsewhere. This Dunkin needs to be SHUT DOWN IMMEDIATELY.
Atmosphere: 1
Food: 1
Service: 1
The selection was limited and some felt remotely fresh vs a few that were in need of switching out . In lieu of certain donuts, they were switched out to valentine ones which was understandable with the "holiday " approaching , yet the others weren't offered and they just didn't seem worth the money on something smaller than the usual . The lady at the counter wasn't very friendly and looked as if she was having a bad day . Aside from that, place was clean ,service perfunctory and donuts ..decent.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Donuts
Don’t get the frozen drinks here they have mold in then and when I asked for a refunded the people working rolled their eyes. Dunkin! Your gonna make people really sick if you drink there frozen
Atmosphere: 1
Food: 1
Service: 1
Not only was my order completely wrong but items were missing and only 70% of my coffee cup was
Atmosphere: 1
Food: 1
Service: 1
I just wanted to 2 sausage patties on a croissant and I get one sausage patty on a completely Halo croissant that's completely soggy.And I ordered a latte and I was charged a latte and still got a plan coffee with just some milk throw in. Just adding milk don't make it a latte.
Atmosphere: 1
Food: 1
Service: 1
I love the staff at Dunkin. I do base my day on how my coffee is made and tastes. If my coffee messed up, I should just call off and go back to bed.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
I love the coffees here!
Atmosphere: 4
Food: 3
Service: 4
The service is nice it's just unfortunate the place is never stocked for drinks. I have to go through a laundry list of featured drinks before just settling on a iced coffee with cream and sugar.
Atmosphere: 5
Food: 3
Service: 5
i went thru drive thru bill was4.00 i gave girl 10.00 she did not hold onto it money blew away they said since money blew away they can;t give me my change it was her fault she did paymy bill that was very wrong
Food: 3
Service: 1
SLOW service with unfriendly staff. The few times I’ve stopped here for a coffee they take FOREVER at the drive thru…always makes me late for work. They are so slow and this is at 5:30am !!
The absolute worse Dunkin I’ve ever been to in my life not one person working there deserves 15 bucks a hour not only did they get my drink wrong the got the entire order wrong and the cherry on top was so the 22 minute wait in drive
Atmosphere: 1
Food: 1
Service: 1