Noodles and Company

13511 Illinois Rte 59, Plainfield
(815) 556-1110

Recent Reviews

Carrie Rogus

Quality of the food was decent. However, ordering through the app I was charged $4 to add meatballs to a kids Mac and cheese. Same price as adding to an adult meal and only received 2 meatballs instead of the 5 given to regular meals. Workers didn’t care. Rip off. 2 tiny meatballs for $2 each. Haven’t had this problem at other locations when ordering from the app. Only here.

Atmosphere: 1

Food: 3

Service: 1

Bri

Always good ✨️

Atmosphere: 5

Food: 5

Service: 5

Greg Ochab

It took them forever to make my pan noodles, which were just ok. I used to love this place but they kept discontinuing my favorite dishes. You could tell that the staff wasn't really enthusiastic about their work (I don't blame them) but that ends up being reflected in the final product.

Atmosphere: 2

Food: 2

Service: 1

Anthony Regina

I know a one star is very low but I feel like it is deserved. I waited and watched multiple other orders being made in front of me when I was the only one waiting in the store. I saw workers texting while my food was sitting in front of them. They almost forgot my soup.I paid $18.82 and my Mac had like 4 different noodles with green leafs in it. I’m disappointed I paid so much money for this experience and now I am reasonably upset.Update: I found plastic in my Mac and almost choked.I was contacted by the GM by following the link. I was told they were busy and that’s why the plastic piece happened. They did admit it’s not okay and things happen. I was offered a free entree next time I come in. Was denied a refund for my order because I did not say anything to them directly until today, although I left my review as soon as I got home yesterday. I did not take the “bowl card” because I feel that I was taken advantage of at this location and offered no real resolution.

Atmosphere: 1

Food: 1

Service: 1

Valerie Ivey

Love, love, love Noodles and Company!! Very good food and great service!! Plus, the app for ordering is not at all confusing!!!Kid-friendliness: Great take out!!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Potstickers, Pad Thai, Zucchini Pesto with Grilled Chicken, Side of Wisconsin Mac

Pamela Hogg

Food was great!! Husband and I and the grandkids loved our food!! Very good!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Alfredo Montamore with Parmesan

Ambriee

Placed an order for their pickup window 15 mins before I got there. I pull up there is one person in line not a big deal but then I sit there behind that one car for 12 mins. I decide to call and ask if my order is ready or not because I don’t want it sitting and getting cold while I’m stuck behind someone. The guy who answers says I don’t know if it’s ready I’m busy. I ask if he can check and he says honestly I don’t know what you got and I’m busy then hangs up on me. The lady in front of me finally gets her food and I pull up and they don’t come to the window at all for 6 mins.. customer service at this location is garbage and my food was cold. What a waste of money.

Atmosphere: 1

Food: 3

Service: 1

Cody Hodges

Chicken BBQ Mac and cheese is really

Atmosphere: 5

Food: 5

Service: 5

kacper123ful

I’m really surprised how good they pastas are cuz it’s a place for lunch not Italian restaurantPerfect place for lunch I have been there 3 times and definitely be back again!!!Highly recommend

Ashley H

Dan was the absolute sweetest and made me feel appreciated during my visit! He got my order right and checked on me during my lunch! Thanks for making my day, Dan! ☺️

Lou O'Brien

Food is delicious and customers service was great!

Juan carlos Ocampo

are you kidding me ? my wife and I had never tried this place and I don't think we will ever step in this place again after this, the person in th would not take my order inside the restaurant because she said they were only taking online order, with an attitude she told me only online orders even thou the store was open she was not doing anything else she was infront of a register she would not take my order I hope the owner of this place is happy with this kind of service because I walked out and want nothing to do with it , so aggravated.

Mike M.

Staff at this location consists of a bunch of lazy teenagers who will do anything but work. Every single time I place an online order at this location, it's never ready. I'll always pull up to the pick up window to be told the same thing every time "oh sorry we didn't start it yet" and every single time I see a group of teenage employees in a circle chatting or on their phones, not working. So frustrating and such a waste of time! Food quality is mediocre at this specific location as well honestly.

Jose M Butler

Hidden gem. Ideal for lunch or evening meals. Great value set lunch menu.

Maria Ibarra

What can one say when after being the first time at that particular location and after a couple of years of not eating at Noodles & Co. the employee taking the orders (around 4:20pm on labor day), decides to give us a rude attitude not even willing to answer questions about newer menu options. The wait was also unacceptable 17-20 minutes for a couple of dishes. When my husband, my baby & myself walked in, we were the only ones at the location; after waiting for order for about 5 min. more customers start walking in & getting orders before we did. Very disappointed & definitely not going back here; moreover, our pad thai was unfortunately tasting a bit too sweet & noodles were more hard than they used to be. I dislike writing reviews, but this experience felt not okay enough to not say anything.

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