My favorite pretzel! The customer service was fast and friendly!
Atmosphere: 3
Food: 4
Service: 4
Bo Bartz
Great place but they canceled the sour cream option and the garlic parm. So thanks alot corporate.
Atmosphere: 5
Food: 5
Service: 5
carrie smith
Bad customer service, I went to enjoy a pretzel with my kids for my birthday and the guy was not very friendly, he didn't put ice in the drink, didn't let us choose what drink we wanted, charged me extra for sauce for the pretzels, kept looking back on the board on what we wanted, I don't think we will ever go back
Kristie Leaphart
It is an okay place to grab a snack or drink. Kinda pricey for what you get. Paid over $12 for 3 drinks. Two of which were smalls.
Pam Raymond
The 2 ladies running it Jodi and Julie doing very good job. If you order something you will go back for more. Very clean and they always have smiling . Keep up with the great job ladies
Cory Davis
Closed at 6 pm on a Wednesday, when posted hours say 9 great way to stay in business
Light Helper
ALL of the employees took a break at the same time, they didn't have any food cooked despite being open over an hour and a half after opening, and we had to wait over 30 minutes just to be the first in line to take our order. They also were unfriendly and rather snappy at potential customers. (They also had a personal drink by store food supplies in the back.) VERY UNPROFESSIONAL!!!! I WOULD GIVE THEM 0 STARS IF I COULD
Whocares Anyway
ALL of the employees took a break at the same time, they didn't have any food cooked despite being open over an hour and a half after opening, and we had to wait over 30 minutes just to be the first in line to take our order. They also were unfriendly and rather snappy at potential customers. (They also had a personal drink by store food supplies in the back.) VERY UNPROFESSIONAL!!!! I WOULD GIVE THEM 0 STARS IF I COULD
Courtney Schutte
never have much a choice and don't want to make what you order
Barbara H.
The girls that work there act like they don't want to be there! Plus I watched her cough into her hand, and then serve a customer without washing her hands! Employees look dirty! Sit on their phones all day!
Sick of asking for one item and being told they’re out…..then when I say I can wait they turn around and throw another excuse….hate restoring to being a 1star hero but I’m done and don’t think this is based on one visit….4 separate and different visits
April Hawkins
I will NEVER eat at or support the Quincy Auntie Anne’s again. I ordered the snowball pretzel nuggets from DoorDash and what I received barely had any powdered sugar on them at all (see attached pictures). Mind you I live less than 10 minutes from the mall. I went in requesting a new order and the owner did not even want to speak to or listen to me, but once I got him to, he absolutely refused to do anything to help. He said I would have to wait for them to make new which I said I was willing to do. Then once I said I would wait, he said they would come out the same way so he would not make me a new order. I asked why they look nothing like the picture and he said because the powdered sugar melts and that’s “common sense”. At this point I pointed out that it says the powdered sugar is to come on the side (see attached screenshot) to avoid this problem and he said no it’s not, it’s supposed to come on top. I just kept saying I wanted the correct food so I would wait for a new order and he refused. I said I would accept a refund instead but he just kept telling me to take my problems up with DoorDash. He was EXTREMELY disrespectful and rude. I cannot believe he wasn’t willing to do ANYTHING at all to make it right. A new order would’ve been a very simple and easy solution. He was defensive from the first word he spoke and made no attempt at any sort of customer service. Never eat there!!!
April Albert
I will NEVER eat at or support the Quincy Auntie Anne’s again. I ordered the snowball pretzel nuggets from DoorDash and what I received barely had any powdered sugar on them at all (see attached pictures). Mind you I live less than 10 minutes from the mall. I went in requesting a new order and the owner did not even want to speak to or listen to me, but once I got him to, he absolutely refused to do anything to help. He said I would have to wait for them to make new which I said I was willing to do. Then once I said I would wait, he said they would come out the same way so he would not make me a new order. I asked why they look nothing like the picture and he said because the powdered sugar melts and that’s “common sense”. At this point I pointed out that it says the powdered sugar is to come on the side (see attached screenshot) to avoid this problem and he said no it’s not, it’s supposed to come on top. I just kept saying I wanted the correct food so I would wait for a new order and he refused. I said I would accept a refund instead but he just kept telling me to take my problems up with DoorDash. He was EXTREMELY disrespectful and rude. I cannot believe he wasn’t willing to do ANYTHING at all to make it right. A new order would’ve been a very simple and easy solution. He was defensive from the first word he spoke and made no attempt at any sort of customer service. Never eat there!!!
My favorite pretzel! The customer service was fast and friendly!
Atmosphere: 3
Food: 4
Service: 4
Great place but they canceled the sour cream option and the garlic parm. So thanks alot corporate.
Atmosphere: 5
Food: 5
Service: 5
Bad customer service, I went to enjoy a pretzel with my kids for my birthday and the guy was not very friendly, he didn't put ice in the drink, didn't let us choose what drink we wanted, charged me extra for sauce for the pretzels, kept looking back on the board on what we wanted, I don't think we will ever go back
It is an okay place to grab a snack or drink. Kinda pricey for what you get. Paid over $12 for 3 drinks. Two of which were smalls.
The 2 ladies running it Jodi and Julie doing very good job. If you order something you will go back for more. Very clean and they always have smiling . Keep up with the great job ladies
Closed at 6 pm on a Wednesday, when posted hours say 9 great way to stay in business
ALL of the employees took a break at the same time, they didn't have any food cooked despite being open over an hour and a half after opening, and we had to wait over 30 minutes just to be the first in line to take our order. They also were unfriendly and rather snappy at potential customers. (They also had a personal drink by store food supplies in the back.) VERY UNPROFESSIONAL!!!! I WOULD GIVE THEM 0 STARS IF I COULD
ALL of the employees took a break at the same time, they didn't have any food cooked despite being open over an hour and a half after opening, and we had to wait over 30 minutes just to be the first in line to take our order. They also were unfriendly and rather snappy at potential customers. (They also had a personal drink by store food supplies in the back.) VERY UNPROFESSIONAL!!!! I WOULD GIVE THEM 0 STARS IF I COULD
never have much a choice and don't want to make what you order
The girls that work there act like they don't want to be there! Plus I watched her cough into her hand, and then serve a customer without washing her hands! Employees look dirty! Sit on their phones all day!
Restaurantji Recommends
Sick of asking for one item and being told they’re out…..then when I say I can wait they turn around and throw another excuse….hate restoring to being a 1star hero but I’m done and don’t think this is based on one visit….4 separate and different visits
I will NEVER eat at or support the Quincy Auntie Anne’s again. I ordered the snowball pretzel nuggets from DoorDash and what I received barely had any powdered sugar on them at all (see attached pictures). Mind you I live less than 10 minutes from the mall. I went in requesting a new order and the owner did not even want to speak to or listen to me, but once I got him to, he absolutely refused to do anything to help. He said I would have to wait for them to make new which I said I was willing to do. Then once I said I would wait, he said they would come out the same way so he would not make me a new order. I asked why they look nothing like the picture and he said because the powdered sugar melts and that’s “common sense”. At this point I pointed out that it says the powdered sugar is to come on the side (see attached screenshot) to avoid this problem and he said no it’s not, it’s supposed to come on top. I just kept saying I wanted the correct food so I would wait for a new order and he refused. I said I would accept a refund instead but he just kept telling me to take my problems up with DoorDash. He was EXTREMELY disrespectful and rude. I cannot believe he wasn’t willing to do ANYTHING at all to make it right. A new order would’ve been a very simple and easy solution. He was defensive from the first word he spoke and made no attempt at any sort of customer service. Never eat there!!!
I will NEVER eat at or support the Quincy Auntie Anne’s again. I ordered the snowball pretzel nuggets from DoorDash and what I received barely had any powdered sugar on them at all (see attached pictures). Mind you I live less than 10 minutes from the mall. I went in requesting a new order and the owner did not even want to speak to or listen to me, but once I got him to, he absolutely refused to do anything to help. He said I would have to wait for them to make new which I said I was willing to do. Then once I said I would wait, he said they would come out the same way so he would not make me a new order. I asked why they look nothing like the picture and he said because the powdered sugar melts and that’s “common sense”. At this point I pointed out that it says the powdered sugar is to come on the side (see attached screenshot) to avoid this problem and he said no it’s not, it’s supposed to come on top. I just kept saying I wanted the correct food so I would wait for a new order and he refused. I said I would accept a refund instead but he just kept telling me to take my problems up with DoorDash. He was EXTREMELY disrespectful and rude. I cannot believe he wasn’t willing to do ANYTHING at all to make it right. A new order would’ve been a very simple and easy solution. He was defensive from the first word he spoke and made no attempt at any sort of customer service. Never eat there!!!
Over priced too expensive
Closing time = extra pretzel bites. ❤️