I placed an order in person for an ice cream cake. My son doesn’t like cake so I wanted to surprise him with a Mario themed ice cream cake for his 5th birthday. I spoke to the owner who said everything would be fine a few days prior. So I trusted them to decorate the cake. I wanted the Mario kart race track decorated cake I received a smeared blue and green cake. Do not advertise decorated cakes if no one can do the job right. $45 cake for something my kid could have decorated. I will never return and will never recommend anyone to purchase a cake here. I am very upset I wasted my money. Also, I’d like to add that I didn’t receive the toys on top because I was told they were no longer available in the warehouse so fine I’ll put my own toys even tho I was charged for them. I just wanted the decorated cake with the raceway. Worst decorated cake ever.
Food: 1
Service: 1
Sandra jeffries
Ok i guess.they did not have my cherry juberle ice cream or walnut icecream so i got something else.
Arnita Hall Espinoza
Wow I should’ve read the reviews before putting a cake order in. We were in town from Fort Bragg North Carolina visiting family. Our daughters 1st birthday was July 6th. I put an order in for a nice birthday cake on the Fourth of July. I stopped by to pick up the cake on the 5th at 4:00 pm to only be told “oh our cake lady is on vacation so we didn’t get the order” ?. I was utterly confused on why they didn’t call us in advance to tell us this. They then tried to offer a cake out of the fridge. When I asked if I could get writing on it, they said they couldn’t but would give us 3 dollars off. I was so disappointed because it was a custom cake. We were able to get a refund (even though my husband said that they didn’t offer it at first. It was only offered when I walked in). Very happy that I went to pick up the cake before her birthday, otherwise we would have been utterly disappointed. Thank god Mariano’s was able to whip one up for us with custom writing on it. They had one cake lady working and she literally stopped everything to get it down. Great customer service on Marion’s end. If I could give this store no stars I would. They may be good for a cup of mediocre coffee, but nothing else.
Lisa Onlyme
Man was rude in drive thru daughter indecisive ?
Ina EWD
Customer service sucked! They didn’t have any spoons… we ordered ice cream … how do you run out of spoons—- there’s a dollar general right down the street why not go get some spoons….
Jacquelyn Bronson
WORST location for dunkin or Baskin Robbins. Locked the doors over two hours before their closing time and extremely rude when you even try to order. Don't even waste your money coming here, it will be better spent driving to another one. Both of these employees are some of the rudest people I've ever encountered even after working in restaurants myself for years.
Antoinette Sullivan
I just went to this location and they gave me the wrong donuts after taking my money in the drive thru. I asked for my money back and the guy says no refund. How is that and I am waiting for the rest of my order and I didn't even leave the window. Then he says I have to come back tomorrow for my refund because the manager is not here. I will never go back to this location. They need to shut down. I am reporting them to the better business bureau and the corporate office.
Nessi Sanchez
They literally deserve no stars, this is the second time we've order ice cream and they've canceled our order, so freaking annoying and unprofessional
Ashley Taylor-Thomas
It is not open 24 hours!
Jay Eskew
September 4th I arrived at 9:50pm. The girl turned off the lights and just stared at me through the window. It's so sad people don't care about other peoples time or gas wasted to get there. Shout out to dairy queen on Lincoln highway in Matteson. They work right up until 10 o clock the community you serve thanks you. Baskin Robins never again!
Blast machine has been down for 2 weeks or to lazy to make them
Ashley Taylor
It is not open 24 hours!
Cherry Jolie
This Baskin Robbins deserves no stars. It is absolutely terrible. They lie like they make cakes. This is the 3rd time, they got me with this. I order cakes and pay online then when I go to pick it up. There is no cake. Plus, it is hell getting your money back.
John Baxter
NOT OPEN 24 HOURS. AND NO ONE ANSWERS THE PHONE WHEN I CALL. Drove out of the way because Google Maps said 24 hours
Omar Morales
I never right reviews because normally I Just brush it off as a lost on the company side. But this blew my mind and maybe I’m wrong, but I know I am nothing but right. I now this location works slow especially during the even shifts. I went there with the idea of buying a ice cream cake which I new they had because I parked in front of the store to look at there fridge to make sure they had options because of Covid not being able to go in directly . Not knowing what the options were I decided to get in the drive thru line. Which by the way they took one order at a time having each driver pull up to the window after ordering, pay , and we all watched until they fulfill the order to ask the next person in line what they wanted. Only, after the other person has driven off.So on so on and so on.... it took about a good 20 to 30 mins before I was even asked what I wanted not what I would like. I asked what kind of ice cream cakes they had available. I was told to pull up to the window which I did and asked the same question again. Then I was told automatically NO we don’t have any which I said I parked in front of your store to look towards the fridge and saw that you do have, but I did not know the options. Which then i was told they were not going to bring any to the window because it might break. Now first of this a ICE CREAM CAKE attention ICE CREAM cold and hard I’m not asking to bake then bring it to me. Second I asked what were the options. They just decided not to give any. I asked them so you guys have ice cream cakes there to sell, but are not going to because you don’t want to bring them up to a drive thru window. Which the answer was Yes....( I didn’t have the option to go inside due to Covid). What it seems to me that they did not want to walk a total of maybe 25 steps back and forth to give the options.... I will never due business there again. I truly hope you get people that actually want to work. I hope you don’t close down due to lack of employee work habits....
I placed an order in person for an ice cream cake. My son doesn’t like cake so I wanted to surprise him with a Mario themed ice cream cake for his 5th birthday. I spoke to the owner who said everything would be fine a few days prior. So I trusted them to decorate the cake. I wanted the Mario kart race track decorated cake I received a smeared blue and green cake. Do not advertise decorated cakes if no one can do the job right. $45 cake for something my kid could have decorated. I will never return and will never recommend anyone to purchase a cake here. I am very upset I wasted my money. Also, I’d like to add that I didn’t receive the toys on top because I was told they were no longer available in the warehouse so fine I’ll put my own toys even tho I was charged for them. I just wanted the decorated cake with the raceway. Worst decorated cake ever.
Food: 1
Service: 1
Ok i guess.they did not have my cherry juberle ice cream or walnut icecream so i got something else.
Wow I should’ve read the reviews before putting a cake order in. We were in town from Fort Bragg North Carolina visiting family. Our daughters 1st birthday was July 6th. I put an order in for a nice birthday cake on the Fourth of July. I stopped by to pick up the cake on the 5th at 4:00 pm to only be told “oh our cake lady is on vacation so we didn’t get the order” ?. I was utterly confused on why they didn’t call us in advance to tell us this. They then tried to offer a cake out of the fridge. When I asked if I could get writing on it, they said they couldn’t but would give us 3 dollars off. I was so disappointed because it was a custom cake. We were able to get a refund (even though my husband said that they didn’t offer it at first. It was only offered when I walked in). Very happy that I went to pick up the cake before her birthday, otherwise we would have been utterly disappointed. Thank god Mariano’s was able to whip one up for us with custom writing on it. They had one cake lady working and she literally stopped everything to get it down. Great customer service on Marion’s end. If I could give this store no stars I would. They may be good for a cup of mediocre coffee, but nothing else.
Man was rude in drive thru daughter indecisive ?
Customer service sucked! They didn’t have any spoons… we ordered ice cream … how do you run out of spoons—- there’s a dollar general right down the street why not go get some spoons….
WORST location for dunkin or Baskin Robbins. Locked the doors over two hours before their closing time and extremely rude when you even try to order. Don't even waste your money coming here, it will be better spent driving to another one. Both of these employees are some of the rudest people I've ever encountered even after working in restaurants myself for years.
I just went to this location and they gave me the wrong donuts after taking my money in the drive thru. I asked for my money back and the guy says no refund. How is that and I am waiting for the rest of my order and I didn't even leave the window. Then he says I have to come back tomorrow for my refund because the manager is not here. I will never go back to this location. They need to shut down. I am reporting them to the better business bureau and the corporate office.
They literally deserve no stars, this is the second time we've order ice cream and they've canceled our order, so freaking annoying and unprofessional
It is not open 24 hours!
September 4th I arrived at 9:50pm. The girl turned off the lights and just stared at me through the window. It's so sad people don't care about other peoples time or gas wasted to get there. Shout out to dairy queen on Lincoln highway in Matteson. They work right up until 10 o clock the community you serve thanks you. Baskin Robins never again!
Restaurantji Recommends
Blast machine has been down for 2 weeks or to lazy to make them
It is not open 24 hours!
This Baskin Robbins deserves no stars. It is absolutely terrible. They lie like they make cakes. This is the 3rd time, they got me with this. I order cakes and pay online then when I go to pick it up. There is no cake. Plus, it is hell getting your money back.
NOT OPEN 24 HOURS. AND NO ONE ANSWERS THE PHONE WHEN I CALL. Drove out of the way because Google Maps said 24 hours
I never right reviews because normally I Just brush it off as a lost on the company side. But this blew my mind and maybe I’m wrong, but I know I am nothing but right. I now this location works slow especially during the even shifts. I went there with the idea of buying a ice cream cake which I new they had because I parked in front of the store to look at there fridge to make sure they had options because of Covid not being able to go in directly . Not knowing what the options were I decided to get in the drive thru line. Which by the way they took one order at a time having each driver pull up to the window after ordering, pay , and we all watched until they fulfill the order to ask the next person in line what they wanted. Only, after the other person has driven off.So on so on and so on.... it took about a good 20 to 30 mins before I was even asked what I wanted not what I would like. I asked what kind of ice cream cakes they had available. I was told to pull up to the window which I did and asked the same question again. Then I was told automatically NO we don’t have any which I said I parked in front of your store to look towards the fridge and saw that you do have, but I did not know the options. Which then i was told they were not going to bring any to the window because it might break. Now first of this a ICE CREAM CAKE attention ICE CREAM cold and hard I’m not asking to bake then bring it to me. Second I asked what were the options. They just decided not to give any. I asked them so you guys have ice cream cakes there to sell, but are not going to because you don’t want to bring them up to a drive thru window. Which the answer was Yes....( I didn’t have the option to go inside due to Covid). What it seems to me that they did not want to walk a total of maybe 25 steps back and forth to give the options.... I will never due business there again. I truly hope you get people that actually want to work. I hope you don’t close down due to lack of employee work habits....