Dunkin'

4105 Charles St, Rockford
(779) 774-4090

Recent Reviews

rigoberto herrera

Ordered in the drive Drive through was told to park in the front waited 20 minutes had to go in and got a cold sandwich. Will never return

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Croissant

M. J.M M.J.M

Nice atmosphere, employees great

Atmosphere: 5

Food: 5

Service: 5

Banana Korn

Love Dunkin! Nice employees as well!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hash Browns, Bagels, Croissant, Donuts

Chris Lindenmier

Foods solid. Coffee is good. Wait is terrible. Folks sitting around. Got a young man working that's cussing and audibly upset over an order with multiple Coffees. Add in that he's just tossing and carelessly making thing, and it's an overall bad experience. The other staff, as I said, indulge him/ just stand around

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Doughnut

Shanice Newsom

Terrible customer service, unprofessional, nasty attitudes.

Atmosphere: 1

Food: 3

Service: 1

Charles Florence

Nice place,

Atmosphere: 3

Food: 3

Service: 4

Alex Hernan

They had few people and we waited 20 minutes for 2

Atmosphere: 2

Food: 2

Service: 2

A Var

just like all them, never have what you want half the time and when they do they don’t make it good. just har to get a refund for two drinks that didn’t taste anything like what it was supposed

Atmosphere: 1

Food: 1

Service: 1

Julius Rankins

Great coffee & donuts!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

Kv

Thai place can get very busy in volume and I don’t feel like the store staffs the employees up for success . Anytime I come when they are busy , the staff is working so hard they just don’t have enough help . They do a good job though especially the afternoon people

Marie DiVerdi

Trying to buy an ice coffee with a gift card waited in drive thru line for over 20 minutes and just to have the employee not enter in my gift card# correctly and say sorry it's not working even when I did have more than enough money on the card to pay for the coffee horrible customer service. Just have to say wow ridiculous!!!

Ryan Earl

This has got to be the worst location in town. Consistently out of in-demand items and will not adjust for demand. Staff are untrained and don't even know their donuts some days. It's absolutely ridiculous. Beyond bad.

Atmosphere: 1

Food: 2

Service: 1

Joshua Potts (HaphDamned)

Super narrow and winding drive thru. Got the coffee but they didn't put the caramel in it, didn't know until I got home. But it was made quick and the coffee wasn't burned for once so thats something!

Atmosphere: 1

Food: 2

Service: 2

James Bachman

Worst Dunkin ever! It's ran by children. Every order I put n this week was wrong. The credit card machine was down so if you didn't have cash you had to wait ! Stuck in the drive- thru. Maybe put up a sign where the drive- thru starts, and not giggle everytime someone couldn't order.

Atmosphere: 1

Food: 1

Service: 1

Veronica Orozco-Alfano

I go to this Dunkin regularly. It's the only coffee shop I've been to where they've told me they ran out of coffee and they're almost always out of some flavor or another. I don't know who the store manager is, but they're doing a terrible job of restocking.

Food: 4

Service: 2

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